1. Thilina Wijewardana………………………………………..
021 0234 8227
thilinawijewardana@gmail.com
Personal Summary:
Enthusiastic and experienced IT Support with diverse knowledge of Level-1 and Level-2 support and configuring and
maintaining Microsoft server environment. I enjoy the challenge of resolving complex networking and computing issues. I
am willing to utilize my skills and experience in a growth oriented organization. I would like to secure a responsible role
using my skills, qualification, experience and personal attributes to make successful contribution to employer’s goals. I am
currently working in busy IT environment. Seeking for new opportunity to step up and to use my skills to develop my
career and to be an asset in your organization.
Education Summary:
Diploma in Computing level-6 (Networking & Network Administration) [2014]
National Tertiary Education Consortium Tauranga
National Diploma in Computing level-5 [2013]
(Hardware & Software Installation and Troubleshooting, Virtual Machines)
National Tertiary Education Consortium Tauranga
Certifications
Microsoft Technology Associate (MTA)
• Window Operating System fundamentals (98-349)
(Currently working on Comptia A+ certification)
Core Competencies:
Technical Support Customer Service Administration Team building
-Level1 and Level2 Support. -User Training & Support tools -Exceeding Targets.
-Window Server 2008, 2008 R2 -Problem Identification/Analysis -Team Work and lead.
-Exchange and Terminal Services. -Quality and Effective Solutions. -Positive Behavior.
-Eftpos, Printers and Scanners. -Professional Phone Manner.
-Windows8, Windows7,XP and OSX.
-ITIL Environment Experience.
-VPN Support and Troubleshooting.
-Citrix, SCCM, Lotus notes.
Profile Summary:
 1.5 year of working experience in IT Support and Computer Networking.
 On call and remotely user assistance in a professional manner.
 Applications Support and experience in large ITIL environment.
 Excellent communication and interpersonal skills with the ability to relate effectively and professionally with
people at all levels.
 Proactive and committed team member, with a positive ‘can do’ attitude.
 Work well under pressure and to tight deadlines.

2.  Supporting latest technology like eftpos, printers, scanners and other equipments.
 Highly responsive to new situations, ideas and a fast learner.
 Experience in Virtualization, VPN, Thin Clients, Citrix, network Security and phones.
Technical Skills:
 Windows Server - Active Directory, Domain Controller, DNS, DHCP, File Services, Storage, WDS, Security,
Permission and Disk Quota, SCCM, Citrix.
 Networking - LAN, WAN, WLAN, Wi-Fi Support, Switch (configuration and management), DNS, VLAN,
Cabling Setup, IP Phone
 Software Knowledge & Tools - MS Outlook, MS Office, Database Software, Production applications, Virtual
Machines, Registered Training Organizations Software, IBM Lotus notes, Application Support, Security, VPN
tokens and Cisco Unity Express – Administration.
Employment Summary:
July 2014 - Current
Employer: Omnitech, Tauranga
Website: http://www.omnitech.co.nz/
Role: IT Support
 1st
and 2nd
level on call Support to customers and internal staff throughout New Zealand.
 ITIL Environment and experience in working with different levels of support teams.
 Microsoft Server Administration, SCCM, Server profile refresh, OS re-imaging.
 Working with VDI thin clients, Citrix, VPN clients, RSA security and Mcafee Security.
 Laptops and Desktop Support for Windows 7 and XP- troubleshooting and installations.
 Remote access through Dmware and MSRA to provide assistance to users.
 Mapping network drives, storage support, backups, offline file syncing.
 Emails, Web browsers (Chrome, Firefox, IE.11) and internet applications.
 Support for Eftpos Machines, Printers, Scanners, Barcode Scanners and other banking equipment like pinning
machines, Pin pads, VDI machines, Ipads, Audio and Visual equipments.
 IBM lotus notes support to users.
 BMC Remedy Service Management – Incident loging, Priortising and Esclations.
 Importance to SLA’s and meeting the client’s tight deadlines.
 Professional Phone manner and Excellent communication skills with fluency in English.
 Contacting Third Party Vendors for any assistance or requirements.
__________________________________________________________________________________________________
May 2014 – March 2015
Employer: Visual Group New Zealand / Accountancy Professionals Ltd
Website: http://www.visualgroup.co.nz/
Role: IT Support Technician
 Installation of wise thin client terminals in Westpac bank branches
 Removal of old workstations
 Providing on-site technical support for any issues arisen after installation
 Liaising with the staff and troubleshooting the network to solve any problems

3. ___________________________________________________________________________________________
Both National and International Referees available on request:
 Attend site and physically decommission servers
 Liaise with support staff to deactivate and power down the server
 Un-cable and remove server from rack
 Pack server ready for shipping back to IBM
 Server upgrading at Countdown branches in Bay of Plenty area
May 2014 – December 2014
Employer: St. Vincent De Paul Society
Website: http://www.svdp.org.nz/
Role: Database Administrator
 Assist in the performance, integrity and security of a database
 Support the planning and development of the database as well as troubleshooting any issues on behalf of the users
 Establish the needs of users and monitoring user access and security
 Monitor performance and manage parameters to provide fast responses to front-end users
 Consider both back-end organization of data and front-end accessibility for end-users
 Further refine the physical design to meet system storage requirements
 Control access permissions and privileges
__________________________________________________________________________________________________
March 2012 - January 2013
Employer: DFCC Vardhana Bank, Colombo 8, Sri Lanka
Website: http://www.dfcc.lk/
Role: Contact Center Support
 Provide quick and effective customer service via phone and email
 Call logging
 Assist customers with product queries and account information
 Provide backend support by responding to customer queries by phone and email
 Analyse situations and handle objections professionally
 Remain highly organised and complete set reports on time
 Identify the customer's needs and provide thoughtful and timely solutions
 Educate customers on products when required
 Analyse situations and handle objections
 Remain patient and deliver first class customer service