1. Rafael A. Hernandez
2845 Helm Ct. Apt #203, Lantana FL 33462
Cell: 561-907-0151 - Rahernandez0926@yahoo.com
Summary
Store Manager with 15+ years in the management field including big box retail companies. Highly energetic and detail
oriented while maintaining a strong attention to customer focus. Strong leadership skills, while providing exceptional
customer service. Fluent in English and Spanish.
Highlights
Strong focus on employee growth and development
Shortage/shrink awareness while delivering positive
inventory results
Customer focus oriented by delivering exceptional
operational metrics results
Named inventory captain
Recognized by Zone Director for developing
internal bench thru IDP's and promoting multiple
associates
Experience
Store Manager
March 2014 to May 2016
Ross Stores － Palm Beach Gardens, Florida
Managed a $7.6 million store with 55+ employees during season with out loosing focus on all operational metrics
resulting in store delivering positive numbers
Developed ASM within 10 months , resulting in a promotion to Store Manager
Achieved positive inventory results in 2015 to beat goal by 9%
Remerchandise store, to drive maximum sales and helped deliver exceptional customer service
Worked in conjunction with the LP team to help implement LP initiatives and programs
Followed up on feedback from DM visits to help put together action plan for strike reduction, resulting in delivering all
operational metrics
Drove engagement with entire staff resulting in 6+ associates obtaining promotions
Payroll control thru out entire year resulting in positive numbers to help drive contribution
Performance manage associates accordingly to help increase productivity
Held weekly leadership meetings to set expectations and give clear direction
Recognized associates in rally meetings to help drive engagement in store
Operations/Merchandising Assistant Store Manager
August 2012 to March 2014
Ross Stores － Royal Palm Beach, Fl
Worked side by side with Store Manager to put together IDP
Month to month delivered exceptional LPA results
Merchandising thru out store and delivering SPG completion
Holding Area Supervisors accountable for merchandising and flexing
Creating and effective schedule to help deliver exceptional shopping experience
Responsible for overseeing all operational functions, such as front end controls, SPS team to a 2 rating, cash office,
receiving, scheduling, hiring/staffing, supply ordering
Operations Manager
September 2007 to August 2012
Toys R' Us － Royal Palm Beach, FL
Responsible for all visual merchandising and operational metrics
In charge of running building during 7 months while delivering over 25% comp in sales without a store manager

2. Delivering all product on a time to salesfloor during holiday seasons
Supervised 3 Area Supervisors including HR supervisor, 2 FT and over 87 PT associates during holiday season
Named Inventory captain for multiple stores 5 consecutive years
Deliver exceptional customer service thru company survey results over 98%
Developed multiple associates resulting in 4 promotions
Drove shrink awareness, thru engagement and processing RTV's on a timely manner
Hiring and interview process working in conjunction with HR supervisor for proper staffing
Operations Manager
March 2006 to June 2007
Home Depot － Deerfield Beach, Florida
In charge of a running a big box retail of $55 million
Managing 82 associates in all areas of store
Had 5 assistant managers report weekly to me
Held Operational Meetings with entire leadership team including 8 department supervisors and 5 ASM
Responsible for development of associates thru internal bench
Overseeing all Operational departments including Logistics, Front end, Vault and cashier productivity
Responsible of driving protection plans and surpassing companies goal over 100%
Named inventory captain for entire district by ALPM, this included walking with all SM of district 1 month out to inventory
In charge of doing Operational Audits in all stores, involving LP processes, cash shortages, front end compliance and
P/L report variances
Delivering positive inventory numbers to surpass goal
Worked closely with ALPM to help reduce shortage thru out district
Performance manage accordingly to help improve performance
Payroll management daily to help drive contribution resulting in store making bonus
Education
Business Management
Barry University － Miami Shores, Florida, USA
Attended 1996-1997