1. James D. Smith
203-374-4646
jdmtnstar@aol.com
Resume
SKILLS SUMMARY
• Enthusiastic about excellent customer service and building customer loyalty.
Knowledgable about supplements.
• Implemented marketing campaign stimulating health professionals and
knowledgable customers to give health related presentations in the store to
increase customer loyalty.
• Planned, led and oversaw a consistent yearly increase in sales resulting in
doubling gross sales in just 6 years of management.
• Refined, revamped and transformed the system of daily processing of
invoices.
PROFESSIONAL EXPERIENCE
Assistant Manager, Mrs Greens Natural Market, Stores in CT and NY, over 8
years, ( June 2007- March 2016 )
Front End and other store operations
• All front end as well as other store operations. Including: key holder, store
closing, handling cash, supervising cashiers, recording sales for the day, safe
count, preparing daily deposit at end of day. Experienced with various cash
register systems, recently ECRS. Also with received and stocked products,
oversaw deli closing. Each day processed of all invoices received and updated
OTB file for every department.
• Refined, revamped and transformed the system of daily processing of
invoices so that corporate received scans and reports and that full paper and
computer files were maintained at store level
Staff Training and Supervision
• Managed, trained, and supervised ( stimulate ) cashiers. Special emphasis
on customer service .

2. • Implemented marketing campaign to give health related presentations in the
store to increase customer loyalty.
Manager, Mrs Greens Natural Market, Fairfield CT over 6 years, ( April 2001-
June 2007 )
Store Management
• Managed Mrs Greens, Fairfield for six years, doubled sales volume of the
store over period of 6 years.
Staff Training and Supervision
• Hired, trained and managed of some 20 employees with focus on customer
service.
Customer Care
• Increased store volume with special attention to customer service and trained
all staff to always perform well with customers.
• Emphasized program of health related presentations in the store to increase
customer loyalty.
Assistant Manager, Mrs Greens Natural Market, Fairfield CT, ( January 2001-
April 2001 )
Supplements Assistant, Mrs Greens Natural Market, Fairfield CT, ( October
2000 - January 2001 )
Other employment
Co-owner of Crafts Business, ( 1989 to 2006 )
Research assistant, NASA Ames Research Center, Mountain View, CA
Research assistant, University of California, Dept. of Optometry
EDUCATION AND TRAINING
• Bachelor of Science, University of Oklahoma, Norman, OK
• PhD, Physiology, University of Illinois Medical Center, Chicago, IL