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Steven Schoenberger 775-848-1151
7668 Schuders Ave Las Vegas NV 89178 Steven.schoenberger@store.lowes.com
Summary of Qualifications
Dynamic, results-driven professional with outstanding managerial skills. Highly organized and detail-oriented.
Effective communicator, creative, resourceful, and flexible. Adaptable to changing priorities while maintaining
a positive attitude and strong work ethic. I have a strong understanding of the need for diversity and utilizing
this philosophy in my hiring practices.
I have diversity in sales volume and the ability to understand the different things that go on in the individual
stores. For example:
 As Assistant Store Manager, I was part of an $80 Million Dollar Sales Year
 As Administrative Assistant Store Manager, I was part of a $75 Million Dollar Sales Year
 As Operations Manager, I was in a $40 Million Dollar store
 As Store Manager, I have experience with $40, $35, $20, and $18 Million Dollar Sales Years
Proactively seeks inventory to drive sales and regularly seeks out new items to enhance the customer’s ability
to work with Lowes as a Trusted Advisor.
 High Merchandising Standards
 Growth & Profitability
 “Gold Level” Customer Service
 Goal Oriented and Strong Goal Setting for Store to
bring out the Best in the Team
 Strong Supporter of the Enterprise Philosophy and
a Leader in the Market in Cultivating an Enterprise
Culture for the Neighboring Stores
 Practices and embraces the serve leadership
model
 Manage & Resolve Conflicts
 Team Building Management
 Inventory Management and Control
 Solid Team Player and Contributor to all
Stores in the Market in Many Aspects
 Highly Regarded by Market Support Staff
and looked to as the “go to Manager”
 Passion for developing others to achieve
higher levels of success
Career Achievements
 Manager of the year finalist in 2014 and 2009
 Mentor to peers new in the role of Store Manager
 Acting Market Director during Market Director meetings or vacations
 Managed multiple stores during Store Manager medical leaves and in the Store Manager’s absences
for periods of up to 3 months.
 Unsung Hero Award 3 times
 Beat Inventory Plans for 8 consecutive years as a Store Manager and has had 1 miss in 10 years
 Achieved Top Line Sales and Profit Plan for 6 consecutive years as a Store Manager
 Successfully opened 2 new stores and shut down 1 store which was later relocated
 Top 10 in Customer Service Program
 Double Digit Comp Club
 Number 1 store in the market 3 years running in Employee Opinion Survey (EOS)
 Successfully changed a challenge store from bottom 5 in the region in EOS for 3 consecutive years
and had a 23 point improvement upon my arrival
 Developed a 4
th
Quarter Sales Driving Plan for our Winter Market Stores
 Developed a training program for our district Department Managers to enhance their ability to succeed
and develop a career path with Lowes
 Outlined and developed a training program now utilized by all stores in the market to develop and
advance high potential department managers to the Assistant Manager Position.
 Instructor for the Entry Level Manager Training Program
 Training store for Store Manager and Assistant Manager Training Program as well as all external
management new hires
 Training Facilitator in the Market Spring Kickoff Meetings as well as a presenter in Quarterly Market
Meetings
Professional History
Lowes Home Improvement (2003-Present)
Store Manager (2006-Present)
Operations Manager (2004-2006t)
Assistant Store Manager (2003-2004)
 Drive sales growth and profitability of store location through use of Lowes’ programs.
 Establish and execute plans that improve customer experience and drive comp sales
 Control and manage inventory and other controllable expenses including payroll, shrink and margin
loss
 Manage conflict between employees, customers and vendors
 Utilize available reports such as vitals, financials, and inventory reports to drive positive comps and
budget achievements
 Demonstrate ability to adapt to change in the business needs, flexing payroll hours as needed while
maintaining high levels of service and high store standards
 Ensure merchandising standards are in place that promote project selling thus driving average ticket
and attachment rate
 Maintain acceptable audit scores through execution of operational process
 Ensure all customer complaints are handled appropriately, determining root causes of customer issues
to proactively improve future customer experiences
 Motivate all employees throughout the store in a way that fosters a service and sales culture
 Responsible for full cycle of employee staffing from recruiting to hiring qualified candidates as well as
coaching and training to develop star employees.
 Lead by example in providing “gold level” Customer Service
 Develop, coach and mentor all associates utilizing methods that fit the learning ability of each individual
associate. Ensure all associate training is completed and up-to-date
 Enable and promote an inclusive and diverse team and working environment that supports the
companies mission, purpose and goals
 Understand credit programs in a manner that allows full training of all associates to maximize new
account growth
 Roll out new programs and processes through effective communication and training of all associates
 Lead team to success through goal setting, challenging for more, and team work
Longs Drug Store (1986-2003)
Store Manager (2001-2003)
 Full store operation
 Responsible for all front and back end operations with up to 60 direct reports, including pharmacy and
third party billing
 Responsible for all store controllable expenses including determining root causes that may have
resulted in shortfalls and implementing plans to avoid future shortfalls
 Set expectations, conducted performance reviews, and rewarded outstanding performance
 Mentor direct reports to further their career within the organization
Assistant Store Manager (1998-2001)
 Guided and directed the daily operations of the entire store
 Set expectations and held associates accountable for safety and service
 Conducted Performance reviews
 Prepared departments for annual physical inventory and controlled shrink
Senior and Department Manager (1986-1998)
 Ensured all processes were followed to avoid paperwork errors that caused shrink
 Training and development of all associates to perform functions in all areas of the store
 Set expectations, conducted performance reviews and recommended pay increases
 Responsible for department sales, margin control, in-stock position, and inventory control

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Steve Resume

  • 1. Steven Schoenberger 775-848-1151 7668 Schuders Ave Las Vegas NV 89178 Steven.schoenberger@store.lowes.com Summary of Qualifications Dynamic, results-driven professional with outstanding managerial skills. Highly organized and detail-oriented. Effective communicator, creative, resourceful, and flexible. Adaptable to changing priorities while maintaining a positive attitude and strong work ethic. I have a strong understanding of the need for diversity and utilizing this philosophy in my hiring practices. I have diversity in sales volume and the ability to understand the different things that go on in the individual stores. For example:  As Assistant Store Manager, I was part of an $80 Million Dollar Sales Year  As Administrative Assistant Store Manager, I was part of a $75 Million Dollar Sales Year  As Operations Manager, I was in a $40 Million Dollar store  As Store Manager, I have experience with $40, $35, $20, and $18 Million Dollar Sales Years Proactively seeks inventory to drive sales and regularly seeks out new items to enhance the customer’s ability to work with Lowes as a Trusted Advisor.  High Merchandising Standards  Growth & Profitability  “Gold Level” Customer Service  Goal Oriented and Strong Goal Setting for Store to bring out the Best in the Team  Strong Supporter of the Enterprise Philosophy and a Leader in the Market in Cultivating an Enterprise Culture for the Neighboring Stores  Practices and embraces the serve leadership model  Manage & Resolve Conflicts  Team Building Management  Inventory Management and Control  Solid Team Player and Contributor to all Stores in the Market in Many Aspects  Highly Regarded by Market Support Staff and looked to as the “go to Manager”  Passion for developing others to achieve higher levels of success Career Achievements  Manager of the year finalist in 2014 and 2009  Mentor to peers new in the role of Store Manager  Acting Market Director during Market Director meetings or vacations  Managed multiple stores during Store Manager medical leaves and in the Store Manager’s absences for periods of up to 3 months.  Unsung Hero Award 3 times  Beat Inventory Plans for 8 consecutive years as a Store Manager and has had 1 miss in 10 years  Achieved Top Line Sales and Profit Plan for 6 consecutive years as a Store Manager  Successfully opened 2 new stores and shut down 1 store which was later relocated  Top 10 in Customer Service Program  Double Digit Comp Club  Number 1 store in the market 3 years running in Employee Opinion Survey (EOS)  Successfully changed a challenge store from bottom 5 in the region in EOS for 3 consecutive years and had a 23 point improvement upon my arrival  Developed a 4 th Quarter Sales Driving Plan for our Winter Market Stores  Developed a training program for our district Department Managers to enhance their ability to succeed and develop a career path with Lowes  Outlined and developed a training program now utilized by all stores in the market to develop and advance high potential department managers to the Assistant Manager Position.  Instructor for the Entry Level Manager Training Program  Training store for Store Manager and Assistant Manager Training Program as well as all external management new hires  Training Facilitator in the Market Spring Kickoff Meetings as well as a presenter in Quarterly Market Meetings
  • 2. Professional History Lowes Home Improvement (2003-Present) Store Manager (2006-Present) Operations Manager (2004-2006t) Assistant Store Manager (2003-2004)  Drive sales growth and profitability of store location through use of Lowes’ programs.  Establish and execute plans that improve customer experience and drive comp sales  Control and manage inventory and other controllable expenses including payroll, shrink and margin loss  Manage conflict between employees, customers and vendors  Utilize available reports such as vitals, financials, and inventory reports to drive positive comps and budget achievements  Demonstrate ability to adapt to change in the business needs, flexing payroll hours as needed while maintaining high levels of service and high store standards  Ensure merchandising standards are in place that promote project selling thus driving average ticket and attachment rate  Maintain acceptable audit scores through execution of operational process  Ensure all customer complaints are handled appropriately, determining root causes of customer issues to proactively improve future customer experiences  Motivate all employees throughout the store in a way that fosters a service and sales culture  Responsible for full cycle of employee staffing from recruiting to hiring qualified candidates as well as coaching and training to develop star employees.  Lead by example in providing “gold level” Customer Service  Develop, coach and mentor all associates utilizing methods that fit the learning ability of each individual associate. Ensure all associate training is completed and up-to-date  Enable and promote an inclusive and diverse team and working environment that supports the companies mission, purpose and goals  Understand credit programs in a manner that allows full training of all associates to maximize new account growth  Roll out new programs and processes through effective communication and training of all associates  Lead team to success through goal setting, challenging for more, and team work Longs Drug Store (1986-2003) Store Manager (2001-2003)  Full store operation  Responsible for all front and back end operations with up to 60 direct reports, including pharmacy and third party billing  Responsible for all store controllable expenses including determining root causes that may have resulted in shortfalls and implementing plans to avoid future shortfalls  Set expectations, conducted performance reviews, and rewarded outstanding performance  Mentor direct reports to further their career within the organization Assistant Store Manager (1998-2001)  Guided and directed the daily operations of the entire store  Set expectations and held associates accountable for safety and service  Conducted Performance reviews  Prepared departments for annual physical inventory and controlled shrink Senior and Department Manager (1986-1998)  Ensured all processes were followed to avoid paperwork errors that caused shrink  Training and development of all associates to perform functions in all areas of the store  Set expectations, conducted performance reviews and recommended pay increases  Responsible for department sales, margin control, in-stock position, and inventory control