Misty Underwood has over 20 years of experience as a General Manager and Store Manager for Subway and 7-11 franchises. She has a proven track record of increasing sales through effective marketing and providing excellent customer service. As a General Manager, she supervises 8 Subway locations, ensuring quality control and reducing costs. Her goal is to obtain a Supervisor position with opportunities for long-term growth where she can utilize her experience to help accomplish company goals.

1. Misty Underwood
1167 SnugHarbor Dr, Casselberry FL 32707
407-990-2710
Mistydu316@yahoo.com
Objective
To obtain Supervisor position where there are long term growth opportunities and utilize my
experience to help accomplish the goals of the company I work for.
Career History & Accomplishments
General Manager, Subway Restaurants
 Supervise operations of 8 franchise locations, including scheduling of regular and
incidental maintenance and managing successful commercial landlord-tenant
relationships.
 Provide oversight into managers’ cost control, helping reduce waste and regulate
purchases.
 Maximize productivity by effectively managing employee compensation and
benefits and by successfully staffing all locations.
 Meet all state and corporate regulation requirements
 Increase sales through effective in-house marketing campaigns. Highest sales
increase in March 2015 at 32%. Have consistently met overall quarterly sales goals
for the past 10 years.
 Administered franchise-wide hiring and training of all locations for the past 20
years, equaling the staffing of more than 132 employees with an average turn-over
rate of less than 9%.
 Analyze Profit & Loss to minimize excess costs to the Company and help drive
new revenue.
2005 - Present
Store Manager, Subway Restaurants
 Hit targeted budgets 54/56 quarters as a store manager
 Maintained proper weekly inventories, aiding in the reduction of waste and low
purchase percentage. Purchase percentage fell between 26% - 29.5% with a
corporate average of 32.3%.
 Interviewed, hired and trained productive staff, with a 7% or less turn-over rate.
 Increased sales through providing quality customer service, with highest sales award
of a 21% weekly increase in January 2004.
 Assuring Quality Control by meeting all state, corporate and franchise standards,
resulting in the highest franchise-wide, average sales increase from 2000-2005.
 Analyze Profit & Loss to minimize excess costs to the Company and help drive
new revenue.
2000 - 2005
1986 - 1997

2. Store Manager, 7-11
 Maintained weekly inventories, leading the northeast Central Florida area with
lowest weekly store costs for more than 62 weeks.
 Hired and trained staff of six different stores in just two years.
 Increased sales through providing quality customer service. Highest Central Florida
sales award in September 1998.
 Assuring Quality Control by meeting all state and franchise standards. Responsible
for turning-over six stores in two years.
 Analyze Profit & Loss to minimize excess costs to the Company and help drive
new revenue.
1997 - 2000
Skills
 Word
 Customer Service
o ‘Pal’s Business Excellence
Institute’
 Operations
 Multi-Tasking
 E-mail
 PoS Systems
 Marketing
References Furnished upon request.