1. ADAM D. KREISSMAN
4906 The Valley NE (678) 596-7101
Sandy Springs, Georgia 30328 akreissman@att.net
RETAIL MANAGEMENT AND OPERATIONAL PROFESSIONAL
Twenty years of management and operations experience demonstrating a consistent record of
outstanding sales, staff recruitment and customer service results. Exceptionally skilled in time
management, visual merchandising, and training. History of success in mentoring staff to
reach management positions, promoting products to achieve increased sales and consistently
exceeding weekly quotas. Demonstrate a high level of motivation and enthusiasm in all
aspects of work.
KEY SKILLS
 Operations Management
 Teambuilding/Training/Supervision
 Cash Management/Expense Control
 P&L Management
 Customer Service Excellence
 Selling Techniques
 Merchandising Strategies
 Inventory Management
 Shrink Reduction/Loss Control
 Marketing and Promotions
 POS Technology
 Personnel Scheduling
EXPERIENCE
Assistant Store Manager June 2014 - Present
Sales and Service Manager February 2013- June 2014
Office Depot
 Collaborate with Store Manager to drive day-to-day sales with revenues exceeding $2.9M and
$4.25M
 Supervise teams of up to 20 employees including 3 department managers
 Execute new product launches, including services and product protection plans
 Ensure all associates are trained on all products and qualified to be in assigned zones
 Create a sales-oriented environment by motivating associates to be product experts and
customer focused
 Lead, coach, and inspire associates, while creating a culture that builds trust, brand loyalty and
exceptional customer service delivery
 Accountable for conversion rate, Average Order Value improvement and attainment of cross
selling targets
 Responsible for managing performance, development and recognition of associates through
feedback, reviews and real time acknowledgement
 Drive recruitment, retention, and development of associates by participating in the interview and
selection process
Store Manager (1995-December 2011)
Blockbuster L.L.C (Dish Network)
Manager of four Atlanta locations during tenure at company, which resulted in increased revenue per
location each year. Responsible twice for two stores concurrently over 3-month periods with increased

2. sales results during busiest season for the company. Gained a strong reputation for troubleshooting
underperforming stores.
Operations Management
 Supervise all aspects of day-to-day performance of stores ranging from $800,000 to $1.2
million in annual revenues
 Implement sales, inventory control, visual merchandising, store appearance, security and
administrative duties
 Design and execute out-of-store monthly marketing plans which involved collaborating with
neighborhood businesses and schools for distribution of flyers and their participation with in-
store promotions and sidewalk sales
 Execute all daily and seasonal marketing campaigns in compliance with company policies
and procedures
Staff Supervision & Training
 Supervise teams of up to 13 employees and 3 assistant managers
 Review and manage all human resource functions encompassing recruitment, interviewing,
selection, counseling and terminations
 Evaluate and compose employee performance improvement plans and assist in career
development
 Mentor staff to achieve performance goals and ensure productive store operations
 Expand selling skills of staff through role-playing and one-on-one dialogue
 Create an environment of loyalty and high morale that resulted in low turnover rate and a
sense of ownership for employees
Customer Relations & Service
 Foster customer relations to maximize service satisfaction to promote goodwill and generate
repeat/referral business for revenue growth
 Monitor and resolve any service issues by listening and finding most efficient solutions
 Interact with up to 800 customers per week, with a customer satisfaction rating of 95% or
better based on company’s customer service surveys
Selected Achievements
 Nominated for Store Manager of the Year award in 2006 for the East Region
 Four assistant managers under my supervision promoted to a store manager position
 Expanded retail sales consistently by 5%-7% each year from 1996 to 2011
 Increased overall store revenues by 11% and 17.65% at two store locations
 Reduced and maintained shrink of 1.5% or less in all stores, including one location where
shrink decreased by more than 4% in 6 months
 Directed store operations at store location that became the third highest revenue store in the
East region with annual revenue of $1.2M in 2001 and $1.24M in 2002
 Opened new store location and surpassed revenue budget by average of 12% to 15% each
year from 1996 to 2001
EDUCATION
Georgia Institute of Technology: Atlanta, GA
Master’s in City and Regional Planning
Florida State University: Tallahassee, FL
Bachelor of Political Science