Professional Manager trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer and teammate relationships.

1. SUMMARY
HIGHLIGHTS
ACCOMPLISHMENTS
EXPERIENCE
RACHEL NEWTON
731 Lakeridge Dr, South Elgin, Il 60177 | H: 484-796-1282 | C: 484-796-1282 | rnewton@bfrc.com
Professional Manager trained in building strategic network ties and increasing sales revenues.
Cultivates and maintains strong customer and teammate relationships.
18 years of sales and management
experience in a retail environment
11 years experience with business to
business tire sales
Established track record of exceptional
sales results
Instructor of leadership development
5 years of training and facilitation
including tire product knowledge and
tire sales
Transformed 2 BSRO retail locations from profit loss to profit gain
Exceeded tire sales goals consistently for 11 years
Successfully enhanced New Hire Orientation Program and Customer Service
Development Workshop in the Northeast Zone of BSRO.
Successfully enhanced the Store Leadership Strategies Workshop for BSRO.
Trained 480 future leaders across the country
Trained 2880 customer service teammates in the Northeast Zone
03/2014 to 05/2015 Store Development Manager
BSRO - Bloomingdale, IL
Responsible for the delivery of the Store Leadership Strategies Workshop.
Updated, enhanced, and developed content as necessary. Developed a new
leadership simulation to replace another program. Developed a plan to keep
the class enrollment from dropping off due new leaders needing training on the
enrollment process. Currently building and implementing a Store Leadership
Strategies Workshop improvement project.
02/2011 to 03/2014 Quality Assurance Manager
BSRO - Exton, PA
Coordinated and delivered the New Teammate Orientation program, 3
different tire training classes, and the Customer Service Development
Workshop for all the Customer Service teammates in the Northeast Zone.
Traveled to different districts to roll out "Me Moments" training to
approximately 500 teammates. Created and delivered training titled
"Customer Perception Class" which resulted in lowering customer complaints
in the Northeast Zone by approximately 10%.
01/2010 to 02/2011 NEZ Technical Coordinator
BSRO - Exton, PA
Offered specific training programs to help employees maintain and improve job
skills.Evaluated training materials prepared by instructors.Monitored training
costs and created budget reports for management.
Coordinated the technical training and ASEs for all the technicians in the
Northeast Zone.

2. Created and delivered with the assistance of District Technical Trainers training
titled "Technician Productivity" which increased technician flag hours and
productivity by approximately 25%.
11/1998 to 01/2010 Customer Service Teammate, Manager of Tire Sales, Service Manger, Store
Manager
BSRO - Albany, NY
Described merchandise and explain operation of merchandise to customers.
Maintained knowledge of current promotions, policies regarding payment and
exchanges, and security practices. Placed special orders and called other
stores to find desired items. Recommended merchandise based on customer
needs. Operated a cash register to process cash, check and credit card
transactions. Administered all point of sale opening and closing procedures.
Facilitated monthly and quarterly physical inventory counts. Explained
information about the quality, value and style of products to Influence
customer buying decisions. Replenished floor stock and processed shipments
to ensure product availability for customers. Delivered excellent customer
service by greeting and assisting each customer. Addressed customer inquiries
and resolved complaints. Design and implemented customer satisfaction
metrics. Stocked and restocked inventory when shipments were received.
Directed and supervised employees engaged in sales, inventory-taking and
reconciling cash receipts. Determined staff promotions and demotions, and
terminated employees when necessary. Completed a series of training
sessions to advance from Assistant Manager to Store Manager. Completed
weekly schedules according to payroll policies.Trained staff to deliver
outstanding customer service. Worked closely with the district manager to
formulate and build the store brand. Contributed to merchandising ideas at
team sale meetings.
10/1993 to 11/1998 Assistant Manager and Store Manager
One Price Clothing, Inc - Binghamton and Albany, NY
Addressed customer inquiries and resolved complaints. Delivered excellent
customer service by greeting and assisting each customer. Design and
implemented customer satisfaction metrics. Transfered to a new store
location and assisted in recruiting and training new staff. Stocked and
restocked inventory when shipments were received. Reorganized the sales
floor to meet company demands. Directed and supervised employees engaged
in sales, inventory-taking and reconciling cash receipts. Determined staff
promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.Trained staff to
deliver outstanding customer service. Addressed and corrected sales staff
communication issues in a tactful and effective manner. Worked closely with
the district manager to formulate and build the store brand. Set and monitored
weekly sales goals for the entire store. Hired and trained approximately 200
employees over 5 years. Moved from Binghamton, NY as an assistant manager
to take a promotion to Store Manager in Albany, NY.
07/1992 to 10/1993 Owner/Operator
Rachel's Boutique - Albany and Endwell, NY
Owned and operated my own boutique. Responsible for buying merchandise,
advertising, marketing plans, merchandising, and customer service.
Completed purchase orders and customer invoices.Moved to another location
and partnered with a hair salon to try to make the business profitable.
06/1991 to 06/1992 Kmart - Binghamton, NY
Recruited on college campus to participate in an elite Store Management
program through the Fashions Division. Responsibilities included; customer
service, inventory management, sales forecasting, profit and loss analysis, and
new displays. Traveled to 5 different locations to assist with re-images.

3. EDUCATION
SKILLS
1991 Bachelor of Science: Marketing and Management
Ithaca College - Ithaca, NY
4.0 GPA
Management Training
DiSC Certification
Completed 5 Star 12 courses through Rockhurst University