1. 13313 Cutten Rd Apt#2203, Houston, TX 77069 (281) 979-7666 shirazbaluch@gmail.com
Shiraz Baluch
Profile
Dynamic 10 year success in sales, customer service and management environment;
leveraged quality/customer service focus to achieve organizational success; strong
leadership skills. Passionate about building lasting client relationships and
maximizing quality.
Experience
Apr 2012 – Present
Helzberg Diamonds
Houston, TX
Key Holder/Sales Associate
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Basic sales and accounting.
Store upkeep and customer relations
Employee management during absence of Manager
Approve voids and authorize charge credits for completion.
Ensure the shops are opened and closed in compliance with established procedures.
Insure the safety of customers and employees.
Aug 2011 – Mar 2012
Paradies Shops
Houston, TX
Team Leader
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Supervise and train sales associates to maximize First Class customer service and to
meet sales goals.
Resolve minor customer and associate complaints.
Operational responsibility of 3 to5 locations at a time.
Assist the Assistant Manager in managing the sales, operational and staffing of all shops
to stay within the budget guidelines.
Complete all “sweeps" and ensures the efficient handling of all cash receipts to include
the accurate handling of all change banks and manager’s funds. Complete twice-daily
audits of all registers to effectively trouble shoot any inconsistencies.
Approve voids and authorize charge credits for completion.
Ensure the shops are opened and closed in compliance with established procedures.
Assist on an “as assigned/needed basis" in the merchandising of all locations.
May 2006 – June
2011
CNB LLC/Goldman’s Jewelers
Baton Rouge, LA
Sales Manager
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Build and implement sales quotas and achieved all quotas in timely manner.
Assist in the development of new policies and procedures and developed new
advertisement ideas to boost incoming traffic for retail based business.
Established alliances with 10+ major vendors and maintained the company with the
latest products of the market.
Created profit/loss statements, inventory guide and new employment department to
bring more successful candidates for the company.
Achieved customer service and quality goals, positively impacting business performance.

2. (281) 979-7666 Shirazbaluch@gmail.com
Shiraz Baluch
May 2002 – Aug 05
Mr. Goldman
New Orleans, LA
Sales Manager
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Transformed an under-producing sales team, immediately long-standing problems and
instituting incentives that elevated performance while building morale and motivation.
Championed creative marketing initiatives, including shows with the sponsors and
partners throughout multi-states of U.S.
Handled client relationship management functions, which included promoting enduring
relationships with a diverse clientele.
Cultivated positive and enduring relationships with customers.
Effectively resolved customer issues, provided business solutions to achieve customer
needs.
Education
2011 – Present
University Of Houston
Houston, TX
Baccalaureate Degree (Currently pursuing BFA and BSC)
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Currently in school for Media Productions with a minor in Technology.
Technical Skills
Skilled with Windows 95, 98, NT, XP and Vista, MS Office (Word, PowerPoint, Excel and
Access), Visual Basic 6.0, AutoCAD 3D, AutoCAD Inventor, Adobe Photoshop, Corel Paint,
Advanced Internet skills.
References
References are available on request.