Communication and types (Verbal and non-verbal).

2. By: Takhleeq Akhtar
Roll No: BBHM-F15-014
Communication

3. We will see that:
• What is Communication
•Types of communication
•What are disadvantages of informal
communication
In Today’s Presentation

4. DEFINITION:
Communication is the art of transmitting knowledge,
ideas, information and thoughts from one person to
another.
Communication

5. Types
Non Verbal Communication Verbal Communication

6. Non Verbal
Nonverbal Communication has been defined as
communication without words. It includes apparent
behaviors such as facial expressions, eyes, touching,
and tone of voice.

7. Verbal
Verbal communication is the use of sounds and
words to express yourself, especially in contrast to
using gestures or mannerisms (Non verbal
communication).

8. Forms of Nonverbal
•Eye Contact
•Facial Expressions
•Haptics or Touch
•Gestures
•Etc.

9. Eye Contact
• Eye contact, a key
characteristic of
nonverbal
communication,
expresses much
without using a single
word.
• Eye contact also
establish the nature
of a relationship.

10. Facial Expressions
• Facial expressions are
the key characteristics
of nonverbal
communication. Your
facial expression can
communicate
happiness, sadness,
anger or fear.

11. Haptic or Touch
• Haptic communication is
communicating by touch.
• Touch or Haptics is the
characteristic of nonverbal
communication and used
when we come into physical
contact with other people.
• For example: We use
handshakes to gain trust and
introduce ourselves.

12. Gesture
• A gesture is a characteristic
of nonverbal
communication in which
visible body actions
communicate particular
message.
• Gestures include movement
of the hands, face, or other
parts of the body.

13. Types of Verbal
Formal Informal

14. A type of verbal presentation or document intended to
share information and which conforms to established
professional rules, standards and processes and avoids
using slang terminology. The main types of formal
communication within a business are:
• Upward or Bottom-up
• Downward or Top-down
• Horizontal or Lateral
• Crosswise or Diagonal
Formal

15. A casual form of information sharing typically used in
personal conversations with friends or family members.
Also known as Grapevine communication.
Example: Sharing of feelings, casual discussion, gossips, etc.
The informal communication is of four types:
•Single Strand Chain
•Cluster Chain
•Probability Chain
•Gossip Chain
Informal

16. • Distort meaning: Something the meaning and the subject
matter of the information is distorted in this system.
• Misunderstanding: Under this system, generally, the
employees do not obey the formal authorization system. So it
creates the opportunity to develop misunderstanding.
• Maintaining secrecy is impossible: In informal communication
system maximum communication is made by open discussion.
So it is impossible to maintain the secrecy of the information.
Disadvantages of informal
communication

17. • Difficulty in controlling: Under informal communication
system no established rules or policy is obeyed. So it is very
much difficult to control the information.
• Non-cooperation: Informal communication system sometimes
develops the adversary culture among the employees. So they
are not to be cooperative with each other and their efficiency
may be reduced.
• Spread rumor: In this system, the miss-information or rumor
spread rapidly. The original information may be transformed to
wrong information.
Disadvantages of informal
communication