This document discusses different types of communication. It defines verbal communication as using words to express ourselves, both spoken and written. Non-verbal communication relies on body language, facial expressions, gestures and other cues to convey information. The document outlines different forms of verbal communication like oral, written and various types of written forms. It also discusses characteristics of verbal communication and benefits of developing strong communication skills. Finally, it describes various types of communication based on purpose and style, including formal, informal, internal, external, interpersonal and intrapersonal communication.

1. Revision
• Restate what is Communication?
• Define Communication.
• Infer where does the word “ Communication”
derived from?
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2. TYPES OF COMMUNICATION
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3. 3
TYPES OF
COMMUNICATION
NON VERBAL
VERBAL

4. Verbal Communication
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5. Verbal Communication
• Verbal communication refers to the utilization of
words to express ourselves in front of other
people. In short message is transmitted verbally.
• Thus it is an inclusion of both spoken and written
communication.
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6. Oral Communication
Advantages
• Spontaneous and natural
• Easy to understand
• Choice of words generally suits the audience
• Supported by non verbal
• Physically available
• Creates close relations between the speaker and
the listener
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7. Oral Communication
Disadvatages
• Words are temporary. Spoken words disappear in
air
• Words are not permenant
• What is heard is often forgotten
• There may be mismatch in verbal and non verbal
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8. Written Communication
• Word and thought is permenant
• Knowledge and information is available at anytime
to anyone
• Lead to spread of ideas
• Disadvantage is that one has to be literate to
understand
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9. Forms of Written Communication
• Reports
• Manuals
• Newspapers
• Handbills
• Books
• Letters
• Circulars
• Forms
• Questionnaires
• Newsletters
• Magazine
• Poster
• Bulletin Boards
• Orders
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10. People always remember a person who
speaks clearly, effectively, confidently, and
charismatically.
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11. Characteristics Of Verbal Communication
 The message being communicated is directly or indirectly related
to an object
 We use concepts to communicate messages
 The content should be understood by both the sender and receiver
 Cultural factors influence the content of messages
 While communicating emotions and feelings, A sender’s state of
mind influences the content of messages
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12. Professional Benefits
• Building Relationships
• Persuading Someone
• Bringing Clarity
• Improving Productivity
• Increasing Motivation
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13. 13
Formal Communication
Internal Communication
Intra Personal
Communication
Informal Communication
External Communication
Inter Personal
Communication
Types of Communication Based on Purpose and
Style

14. Formal Communication
• The communication in which the flow of information
is already defined is termed as Formal
communication
• Used in workplace and the employees are bound to
follow it
• Upward / Bottom up (subordinate to superior)
• Downward / Top-down (superior to subordinate)
• Horizontal / Lateral (same level)
• Crosswise / Diagonal (different level)
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15. Informal communication
• The communication which does not follow any pre-
defined channel for the transmission of information
is known as informal communication
• Single strand chain (1-1)
• Cluster strand chain (1-many /group of friends)
• Probability chain (random)
• Gossip chain (many - many - many)
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16. Internal Communication
• Information exchange within the organization
• Through - personal contact, telephone, e-mail,
intranet
• Vertical, horizontal, diagonal
• Helps employees in performing their work,
developing a clear sense of organization mission
and identifying and promptly dealing with potential
problems.
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17. External communication
• Both within the organization and ouside of it.
• Can be formal and informal
• Depends on the situtation
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18. Intrapersonal Communication
• Communicating with oneself / ourself
• It is essential for the individual growth
• It is the first type of communication
• Eg : “I should not have said that....”
“I made it in a right way”
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19. Interpersonal Communication
• Communiate face to face with some one is
interpersonal communication
• Either one to one or with many
• Formal: meeting/conference/sales/job interview
• informal: discussion with friends/canteen converstion
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20. Non-Verbal Communication
• Nonverbal communication is the transfer of
information through body language, facial
expressions, gestures, created space and more.
• For example, smiling when you meet someone
conveys friendliness, acceptance and openness.
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21. Cont’d
• It relies on various non-verbal cues like physical
movements, tasks, colors, signs, symbols, signals
charts, etc. to express feelings, attitudes or
information.
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22. Types of Nonverbal Communication
• Eye contact
• Facial expressions
• Gestures
• Posture and body
orientation
• Body Language
• Space and Distance
• Proximity
• Para-linguistic
• Humor
• Touch
• Silence
• Personal Appearance
• Symbol
• Visual Communication
• Odour
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23. 23
Facial Expression

24. Communication achieved using facial
expressions, eye contact, movements, and
gestures
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• body language
• eye contact
• tone
• rate

25. Looking at the audience during a speech
• eye contact
• proxemics
• inflection
• tone
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26. Moving with ease; polished. speaker rarely
stumbles through a presentation
• posture
• vocal distractions
• rate
• fluency
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27. Act of moving one's body parts, usually arms,
hands, legs, as a means of expression
• gestures
• facial expressions
• vocal distractions
• fluency
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28. Verbal + non-verbal = Vital Communication!
Plan+ Prepare+ Practice= Success!
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