This document discusses various aspects of communication skills that are important for career success. It covers different types of communication including formal and informal, oral and written, internal and external, and verbal and non-verbal communication. It also discusses barriers to effective listening, tips for active listening, the importance of nonverbal communication, and considerations for communicating with multicultural audiences. Effective communication skills are essential for job placement, performance, advancement, and success in today's workplace.

1. Building
Your Career Success
With Communication
Skills

2. COMMUNICATION
• Communication can be defined as the process by
which people share ideas, experience, knowledge
and feelings through the transmission of symbolic
messages.
• The means of communication are usually spoken
or written words, pictures or symbols.
• But we also give information through body
language, gestures, and looks, facial expressions
can show how we feel and what we think about an
issue or another person

3. TYPES OF
COMMUNICATION
• Communication can be classified into
following types-
• 1.FORMAL AND INFORMAL
• 2.ORAL AND WRITTEN
• 3.INTERNAL AND EXTERNAL
• 4.VERBAL AND NON-VERBAL

4. FORMAL COMMMUNICATION
• When we consider style and purpose we can divide it into two sub groups, formal
communication and informal communication.
• Formal communication includes all forms of formal exchanges of information.
• Business communication and corporate communication are some of the formal
communication methods.
• Formal communication is that which devices support from the organisation
structure.
• .It is associated with the particular positions of the communicator and the recipient
in the structure.
• Formal communications are mostly of the written type such as company manuals,
handbooks magazines, bulletins annual reports and are designed to meet the specific
need s of the organization

5. INFORMAL COMMUNICATION
• Informal communication is the opposite of the above.
• It is a form of casual conversation or exchange of
communication.
• This type of co
• mmunication happens out side of the business or corporate
community or between freely understanding parties.
• There are no strong rules or guidelines; the only rule is that
all the parties should be able to understand each other. This
kind of communication does not require a certain topic. It is
just normal conversation between known people

6. • This kind of communication does not require a certain topic.
• It is just normal conversation between known people.
• Informal communication is based on the informal
relationships that grow up in an organisation and is commonly
referred to as "the grapevine".
• It may be conveyed by a nod, a glance, a gesture, a smile, and
even silence.
• The two or more parties in concern should understand a
common language or method of communication.

7. ORAL COMMUNICATION
• Oral communication implies communication through mouth.
• It includes individuals conversing with each other, be it direct
conversation or telephonic conversation.
• Speeches, presentations, discussions are all forms of oral
communication.
• Oral communication is generally recommended when the
communication matter is of temporary kind or where a direct interaction
is required.
• Face to face communication (meetings, lectures, conferences, interviews,
etc.) is significant so as to build a rapport and trust.
• Oral communication is not only time saving, but it also saves upon
money and efforts.
• Oral communication is best in case of problem resolution. The conflicts,
disputes and many issues/differences can be put to an end by talking
them over.

8. WRITTEN COMMUNICATION
• Written communication has great significance in
today’s business world.
• It is an innovative activity of the mind. Effective written
communication is essential for preparing worthy
promotional materials for business development.
• Effective writing involves careful choice of words, their
organization in correct order in sentences formation as
well as cohesive composition of sentences

9. INTERNAL COMMUNICATION
• Communication within an organization is known as
internal communication,which is usually formal.
• Internal communication helps in achieving an
organisation’s goals by informing the members of the
general and specific objectives of the organization either
at the macro or at the micro level.
• It is only through internal communication that this
information is distributed to various departments and
employees within the organization.
• Letters,reports,instructions,seminars,etc.are methods of
transmitting information.

10. EXTERNAL
COMMUNICATION
• To expand the boundaries of business, a good
relationship with other external organization is a
must.
• This requires a sound communication strategy.
• All official ,technical or professional
communication with people outside the
organization is known as external communication.
• This mode is equally important, as it helps in
achieving an organization’s goals by coordinating
with external agencies.

11. VERBAL COMMUNICATION
• . We can categorize verbal communication into two
parts, oral communication and written communication.
• Oral communication is when two or more parties
communicate verbally with words.
• The other type is written communication. Written
communication can happen through normal mail, e-mail,
or any other form of documented writing.

12. NON-VERBAL
COMMUNICATION
• Non-verbal communication is mostly body
language. It is possible to understand what
a person is trying to say or how he/she is
feeling.
• It is also possible to tell the mood of a
person by bodily and facial expressions.
• Facial expressions are very important as
well. Facial expressions give out what the
person is feeling.

13. Cont…
• The face is the first thing we notice in a
person and the facial muscles give out
most of the human expressions. Pictures,
sign boards and photographs are also a
part of non-verbal communication.

15. Communication skills are essential for
 Job placement
 Job performance
 Career advancement
 Success in the new world of work

16. Projecting Professionalism
When You Communicate

19. Focus on
information
Focus on
information
as a
as a
corporate asset
corporate asset
New
work
New
work
environments
environments
Flattened
management
hierarchies
TTrreennddss iinn
tthhee NNeeww
WWoorrkkppllaaccee
Innovative
communication
technologies
Innovative
communication
technologies
More
participatory
management
participatory
management
Heightened
global
competition
Heightened
global
competition
More
Increased
emphasis
on teams
Increased
emphasis
on teams
Flattened
management
hierarchies
TTrreennddss iinn
tthhee NNeeww
WWoorrkkppllaaccee

20. The Process of Communication

21. The Process of Communication
Verbally or nonverbally.
By speaking, writing,
gesturing.
HHooww mmaayy tthhee sseennddeerr
eennccooddee aa mmeessssaaggee??
Letters, e-mail, IM,
memos, TV, cell phone,
voice, body. Others?
WWhhaatt kkiinnddss ooff
cchhaannnneellss ccaarrrryy
mmeessssaaggeess??

22. Hearing, reading,
observing.
HHooww ddooeess aa rreecceeiivveerr
ddeeccooddee aa mmeessssaaggee??
When a message is
understood as the sender
intended it to be.
WWhheenn iiss
ccoommmmuunniiccaattiioonn
ssuucccceessssffuull??
Ask questions, watch
responses, don’t
dominate the exchange.
HHooww ccaann aa
ccoommmmuunniiccaattoorr
pprroovviiddee ffoorr ffeeeeddbbaacckk??

23. Barriers to Effective Listening
• PPhhyyssiiccaall bbaarrrriieerrss
• Hearing disabilities, noisy surroundings
• PPssyycchhoollooggiiccaall bbaarrrriieerrss
• Tuning out ideas that counter our values
• LLaanngguuaaggee pprroobblleemmss
• Unfamiliar or charged words
• NNoonnvveerrbbaall ddiissttrraaccttiioonnss
• Clothing, mannerisms, appearance

24. • TThhoouugghhtt ssppeeeedd
• Our minds process thoughts faster than
speakers express them
• FFaakkiinngg aatttteennttiioonn
• Pretending to listen
• GGrraannddssttaannddiinngg
• Talking all the time or listening only for the
next pause

25. Tips for Becoming an
Active Listener
• Stop talking.
• Control your surroundings.
• Establish a receptive mind-set.
• Listen for main points.
• Capitalize on lag time.
• Listen between the lines.

26. • Judge ideas, not appearances.
• Hold your fire.
• Take selective notes.
• Provide feedback.

27. Nonverbal Communication
• Eye contact, facial expression, and
posture and gestures send silent
messages.

28. • Time, space, and territory
send silent messages.
– Time (punctuality and
structure of)
– Space (arrangement of
objects in)
– Territory (privacy zones)

29. Tips for Improving
Your Nonverbal Skills
• Establish and maintain eye contact.
• Use posture to show interest.
• Improve your decoding skills.
• Probe for more information.
• Avoid assigning nonverbal meanings out of
context.
• Associate with people from diverse cultures.
• Appreciate the power of appearance.
• Observe yourself on videotape.
• Enlist friends and family.

30. Culture and Communication
• Good communication demands special
sensitivity and skills when communicators
are from different cultures.

31. Improving Communication With
Multicultural Audiences
• Oral Messages
– Use simple
English.
– Speak slowly and
enunciate clearly.
– Encourage
accurate
feedback.

32. • Oral Messages (continued)
– Check frequently for comprehension.
– Observe eye messages.
– Accept blame.
– Listen without interrupting.
– Remember to smile!
– Follow up in writing.

33. • Written Messages
– Adapt to local formats.
– Consider hiring a translator.
– Use short sentences and short paragraphs.
– Avoid ambiguous wording.
– Strive for clarity.
– Cite numbers carefully.

34. Effective Communication With
Diverse Workplace Audiences
• Understand the value of differences.
• Don’t expect total conformity.
• Create zero tolerance for bias and
stereotypes.
• Practice focused, thoughtful, and open-minded
listening.
• Invite, use, and give feedback.

35. • Make fewer workplace assumptions.
• Learn about your own cultural self.
• Learn about other
cultures and
identity groups.
• Seek common
ground.