Nursing management involves effective communication. Communication is a process of exchanging messages, ideas, and information between individuals. It has several elements including the source, message, encoding, channel, receiver, decoding, and feedback. There are various types of communication based on relationships, flow, and expression. Barriers like semantic, emotional, physical, organizational, and personal barriers can affect communication between individuals like coworkers. Effective communication skills and being aware of different communication channels, styles, and barriers is important for nurse managers.
1. Effective communication is essential for any organization to function properly. Managers must communicate well with subordinates, superiors, and outsiders to be successful.
2. Communication involves the exchange of ideas between two or more people. It is a two-way process of sending and receiving messages.
3. There are various barriers that can negatively impact communication, such as linguistic barriers, organizational structure barriers, attitude barriers, and technological barriers. Overcoming these barriers is important for ensuring effective communication.
The document discusses the communication process and defines communication as the reciprocal exchange of information between two or more individuals through verbal or nonverbal means. It explains that effective communication involves people and their relationships, shared meaning between participants, and the use of symbols to represent ideas. The passage also outlines the basic elements of oral communication, including a sender, message, channel, receiver, and feedback.
This document outlines the key concepts of communication including defining communication, describing the types and elements of communication, and listing the channels and barriers. Communication is defined as the exchange of information between two or more individuals. There are three main types of communication: formal vs informal, downward vs upward vs horizontal, and verbal vs non-verbal. The main elements of communication are the sender, message, encoding, channel, receiver, decoding, and feedback. Channels of communication include face-to-face, broadcast media, mobile, electronic, and written. Barriers to communication can be emotional, physical, intellectual, social, and environmental.
1) Introduction of Barriers of Communication.
2)Meaning.
3)Types of Barriers of Communication.
4)Effects of Barriers of Communication
5) Methods to overcome Barriers of Communication.
6) Conclusion and Reference.
The document lists the members of a group and provides information about formal and informal communication. It discusses the key characteristics of formal communication, including being rational, structured, and goal-oriented. Informal communication is described as spontaneous exchanges of unplanned information through various types of informal networks. Examples of downward, upward, and horizontal communication are provided. The benefits of informal communication for an organization are noted to include indicating employee concerns and job satisfaction. A quiz with multiple choice questions about formal and informal communication styles is also included.
The document discusses community mobilization and civic participation. It outlines several models and cycles for community mobilization including the community participation promotion cycle. This cycle involves identifying issues in the community, planning responses together, taking action to address the issues, and evaluating the results. The document also compares nonviolent social movements to more disruptive tactics and discusses how mass media and public opinion can influence movements. It advocates for nonviolent civic participation to promote problem solving and community development.
Development communication aims to provide communities with information to improve their lives and make public programs and policies effective. It involves applying communication principles and techniques to accelerate a country's transformation from poverty to economic growth. Key aspects of development communication include informing, instructing, inspiring, insisting on, and involving communities. It addresses issues like population growth, illiteracy, poverty, disease, and lack of infrastructure and aims to overcome socioeconomic problems. Approaches to development communication include diffusion of innovations, use of mass media, and supporting ongoing development programs. It is important for development communication to be tailored to each context through research and engagement with stakeholders.
Directing refers to the process of instructing, guiding, counseling, motivating and leading people in an organization to achieve its objectives. Directing is a continuous process that flows from top to bottom and initiates action. It integrates employee efforts, guides employees, facilitates change, and brings stability to an organization. The principles of directing include maximizing individual contribution, maintaining harmony of objectives, having a unity of command, effective managerial communication, using appropriate direction techniques, leveraging informal organizations, and exercising leadership through follow through. The key elements of direction are supervision, motivation, and leadership. Supervision is the process of guiding employee efforts and resources to accomplish goals.
1. Effective communication is essential for any organization to function properly. Managers must communicate well with subordinates, superiors, and outsiders to be successful.
2. Communication involves the exchange of ideas between two or more people. It is a two-way process of sending and receiving messages.
3. There are various barriers that can negatively impact communication, such as linguistic barriers, organizational structure barriers, attitude barriers, and technological barriers. Overcoming these barriers is important for ensuring effective communication.
The document discusses the communication process and defines communication as the reciprocal exchange of information between two or more individuals through verbal or nonverbal means. It explains that effective communication involves people and their relationships, shared meaning between participants, and the use of symbols to represent ideas. The passage also outlines the basic elements of oral communication, including a sender, message, channel, receiver, and feedback.
This document outlines the key concepts of communication including defining communication, describing the types and elements of communication, and listing the channels and barriers. Communication is defined as the exchange of information between two or more individuals. There are three main types of communication: formal vs informal, downward vs upward vs horizontal, and verbal vs non-verbal. The main elements of communication are the sender, message, encoding, channel, receiver, decoding, and feedback. Channels of communication include face-to-face, broadcast media, mobile, electronic, and written. Barriers to communication can be emotional, physical, intellectual, social, and environmental.
1) Introduction of Barriers of Communication.
2)Meaning.
3)Types of Barriers of Communication.
4)Effects of Barriers of Communication
5) Methods to overcome Barriers of Communication.
6) Conclusion and Reference.
The document lists the members of a group and provides information about formal and informal communication. It discusses the key characteristics of formal communication, including being rational, structured, and goal-oriented. Informal communication is described as spontaneous exchanges of unplanned information through various types of informal networks. Examples of downward, upward, and horizontal communication are provided. The benefits of informal communication for an organization are noted to include indicating employee concerns and job satisfaction. A quiz with multiple choice questions about formal and informal communication styles is also included.
The document discusses community mobilization and civic participation. It outlines several models and cycles for community mobilization including the community participation promotion cycle. This cycle involves identifying issues in the community, planning responses together, taking action to address the issues, and evaluating the results. The document also compares nonviolent social movements to more disruptive tactics and discusses how mass media and public opinion can influence movements. It advocates for nonviolent civic participation to promote problem solving and community development.
Development communication aims to provide communities with information to improve their lives and make public programs and policies effective. It involves applying communication principles and techniques to accelerate a country's transformation from poverty to economic growth. Key aspects of development communication include informing, instructing, inspiring, insisting on, and involving communities. It addresses issues like population growth, illiteracy, poverty, disease, and lack of infrastructure and aims to overcome socioeconomic problems. Approaches to development communication include diffusion of innovations, use of mass media, and supporting ongoing development programs. It is important for development communication to be tailored to each context through research and engagement with stakeholders.
Directing refers to the process of instructing, guiding, counseling, motivating and leading people in an organization to achieve its objectives. Directing is a continuous process that flows from top to bottom and initiates action. It integrates employee efforts, guides employees, facilitates change, and brings stability to an organization. The principles of directing include maximizing individual contribution, maintaining harmony of objectives, having a unity of command, effective managerial communication, using appropriate direction techniques, leveraging informal organizations, and exercising leadership through follow through. The key elements of direction are supervision, motivation, and leadership. Supervision is the process of guiding employee efforts and resources to accomplish goals.
This document discusses interpersonal communication methods between two individuals, including face-to-face meetings, farm/home visits, and farmer's calls. Face-to-face communication allows for immediate feedback but is time consuming. Farm/home visits provide first-hand information to farmers but can be expensive if not all homes are visited. Farmer's calls provide information to farmers seeking assistance but only limited information can be exchanged. The document outlines objectives, advantages, and limitations of each method.
communication For Development And social ChangeFatima Muritala
The document reviews a book about communication for development and social change. It discusses how the book highlights the relationship between communication, development, and social change. However, the book does not critically examine the causes of poverty or how it can be eradicated. It also views poverty from different perspectives and discusses how communication models and technologies have been used to address poverty by involving local communities. While the book explains development theories and approaches, it does not achieve explanatory dominance with the perspectives it presents. It also discusses UNESCO's role in communication for development programs that promote free expression and media pluralism.
The document provides an overview for creating a strategic marketing communications plan, including defining goals and objectives, identifying target audiences, developing key messages, selecting communication channels, implementing tactics, and measuring success. It emphasizes the importance of research, segmentation of audiences, and creating a framework with vision, mission, positioning, and messages aligned with specific audience interests and values. The plan should have clear roles and timeline for execution while building in evaluation points to monitor effectiveness.
This document discusses group communication in organizations. It defines group communication as communication between employers, employees, and employee teams/groups. The importance of group communication is highlighted as sharing ideas, solving problems, delegating tasks, and developing a sense of group identity. Small group communication refers to interactions among 3 or more people connected by a common purpose, while large group communication describes communication in large organizations. Different structures and networks of group communication are described, including wheel, chain, circle, and all channel networks. A case study examines how Facebook was used to facilitate project-based learning in an EFL context in Taiwan.
The document discusses therapeutic communication and the therapeutic nurse-patient relationship. It defines therapeutic communication as an interpersonal interaction between the nurse and patient that focuses on meeting the patient's specific needs. The principles of therapeutic communication include maintaining focus on the patient, using self-disclosure appropriately, and avoiding social relationships with patients. Effective therapeutic communication techniques include listening, clarification, reflection, and informing. The phases of developing a therapeutic relationship are the pre-interaction, orientation, working, and termination phases. Maintaining proper boundaries and addressing resistance, transference, and countertransference are important for overcoming therapeutic impasses.
Personal disorganization refers to behavior that deviates from social norms and causes disorder. It has three stages - in the first, an individual attempts to find solutions to problems but loses stability if unsuccessful. In the second stage, some may progress directly to the third stage of permanent unadjustment, potentially leading to insanity or suicide. Personal disorganization can be caused by factors like biological issues, environmental stressors, insecure roles, and social crises. Types include sex offenses, alcoholism, drug addiction, juvenile delinquency, and suicide. Nurses play a role in closely observing clients, providing support, and educating on treatment and prevention.
This document discusses various aspects of communication including its definition, features, elements, process, importance, principles, and types. Communication is defined as the transmission and interchange of ideas, facts, feelings, or opinions from one person to another. The key elements of communication include a sender, receiver, message, encoding, decoding, feedback. The document outlines the multi-step process of communication and emphasizes the importance of principles like clarity, consistency, and feedback. Communication can be classified as oral/written, formal/informal, and upward/downward/horizontal. Non-verbal communication is also discussed.
This document introduces the topic of communication. It defines communication as the process of interacting with others by sharing knowledge and experiences. Effective communication requires considering both verbal and non-verbal methods, including practicing listening skills and communicating in a clear and respectful manner. Barriers to effective communication that are discussed include language barriers, noise, distractions, and lack of interest.
Communication for Development (C4D) aims to support two-way communication systems that allow communities to participate in decisions that affect them. It is a social process based on dialogue and skills-building that seeks sustained and meaningful change at different levels through tools like listening and trust-building. C4D enables disadvantaged groups to have a voice in shaping policies. The success of development goals like the Millennium Development Goals depends on national planning processes being informed by all sections of society. While ICTs are transforming information sharing, not all groups have access, so C4D remains important for development interventions across various issues.
This document discusses the concept of directing, which involves supervising subordinates and providing guidance and leadership. It defines directing as determining the course of action, giving orders and instructions, and providing dynamic leadership.
Some key characteristics of directing mentioned are that it is a pervasive and continuous process, involves direct supervision through personal contact, has a wide scope beyond just giving orders, and works to coordinate individuals. Directing is also described as a managerial function that motivates subordinates and uses tools like motivation, leadership, and communication to achieve objectives in an organized manner according to guiding principles.
Formal communication in an organizationMohit Shukla
Formal communication in an organization involves the sharing of official information through approved channels. It can flow downward from managers to employees, upward from employees to managers, or horizontally between employees. Common forms of formal communication include written methods like emails, memos, letters, and notices, as well as verbal methods like presentations, meetings, and conferences. While email provides a fast and inexpensive way to communicate, it also poses risks like errors, misinterpretation, inconsistent messaging, and questions of authentication and liability that organizations must address.
Communication is defined by several experts as the transfer of information from a sender to a receiver where the message is understood. It involves the systematic and continuous process of telling, listening, and understanding. The key components of the communication process are the sender, message, encoding, channel, decoding, receiver, feedback, and noise. Some best practices for effective communication include clarifying ideas before communicating, communicating according to the receiver's needs, consulting others, being aware of language and tone, conveying helpful information, ensuring proper feedback, and being a good listener.
Verbal communication includes both oral and written communication using spoken or written words. Oral communication can take place face-to-face or over the phone, and may be informal or formal such as in a meeting, presentation, or speech. Effective oral communication requires knowing your objective, audience, subject matter, voice, and length of message. It allows for immediate feedback but lacks legal validity and accountability. Speaking skills are important for conveying information clearly and engaging an audience.
Information is the knowledge derived from study, experience or instruction. It can also be defined as a collection of facts or data.
Education is both the acquisition of knowledge and experience and the development of skills, habits and attitudes that help a person lead a full and meaningful life.
Communication is the interaction between two or more persons that involves the exchange of information between the sender and the receiver.
Therefore, information, education and communication are closely related to health and play a vital role in creating awareness about health, mobilizing people and making them knowledgeable about health-related factors through efficient mass communication methods.
we communicate when we talk and also when we don't talk. the sharing of ideas, thoughts, perceptions, belief between two individuals (client and nurse) which will help nurse to provide effective care and treatment to the client.
The Hypodermic Needle Theory originated in the 1920s and posits that media has the power to directly inject influential messages into passive audiences, similar to how a hypodermic needle injects a substance. It assumes media can strongly impact public opinion and behavior in a uniform way. While influential early on, it is now seen as too simplistic given that audiences can reject messages and media effects vary between individuals and are influenced by other factors.
This document discusses effective communication techniques. It defines communication as the transmission of ideas, feelings, information, thoughts or emotions between a sender and receiver so they share the same understanding. Effective communication involves sending a message so that the meaning received is as close as possible to what was intended. The document also discusses listening skills such as hearing, focusing on the message, comprehending, analyzing, evaluating, responding and remembering. It provides rules for better listening including stopping talking, repeating or paraphrasing, clarifying or probing, and maintaining eye contact. Mass media is defined as communication that reaches a large audience through television, newspapers, magazines or radio.
The document discusses various barriers to effective communication at different levels - physical, semantic and language, socio-psychological, organizational, and cross-cultural. It defines communication and highlights its importance. The key barriers include faulty infrastructure, noise, distance, semantics issues like ambiguous words and cultural differences. Overcoming barriers requires addressing issues at the individual level like active listening as well as organizational level through trust, open information channels and a structure fitting communication needs.
Barrierstocommunication 140505113319-phpapp01Majid Ali
The document discusses various barriers to effective communication at different levels - physical, semantic and language, socio-psychological, organizational, and cross-cultural. It provides examples of different types of barriers such as faulty organizational structure, noise, language barriers due to similar sounding words or multiple meanings, psychological barriers of attitudes and emotions, and cross-cultural barriers arising from differences in language, values, social relations, and concepts of time and space between cultures. Ways to overcome these barriers include improving organizational communication policies and channels, using simple language, active listening skills, and understanding different cultural traditions.
The document discusses various barriers to effective communication at different levels - physical, semantic, socio-psychological, organizational, and cross-cultural. It provides examples of different types of barriers such as noise, language differences, attitudes, organizational structure. Some ways to overcome barriers mentioned are using simple language, active listening, understanding different cultural perspectives, and creating an open and trusting environment.
This document discusses various aspects of communication skills that are important for career success. It covers different types of communication including formal and informal, oral and written, internal and external, and verbal and non-verbal communication. It also discusses barriers to effective listening, tips for active listening, the importance of nonverbal communication, and considerations for communicating with multicultural audiences. Effective communication skills are essential for job placement, performance, advancement, and success in today's workplace.
This document discusses interpersonal communication methods between two individuals, including face-to-face meetings, farm/home visits, and farmer's calls. Face-to-face communication allows for immediate feedback but is time consuming. Farm/home visits provide first-hand information to farmers but can be expensive if not all homes are visited. Farmer's calls provide information to farmers seeking assistance but only limited information can be exchanged. The document outlines objectives, advantages, and limitations of each method.
communication For Development And social ChangeFatima Muritala
The document reviews a book about communication for development and social change. It discusses how the book highlights the relationship between communication, development, and social change. However, the book does not critically examine the causes of poverty or how it can be eradicated. It also views poverty from different perspectives and discusses how communication models and technologies have been used to address poverty by involving local communities. While the book explains development theories and approaches, it does not achieve explanatory dominance with the perspectives it presents. It also discusses UNESCO's role in communication for development programs that promote free expression and media pluralism.
The document provides an overview for creating a strategic marketing communications plan, including defining goals and objectives, identifying target audiences, developing key messages, selecting communication channels, implementing tactics, and measuring success. It emphasizes the importance of research, segmentation of audiences, and creating a framework with vision, mission, positioning, and messages aligned with specific audience interests and values. The plan should have clear roles and timeline for execution while building in evaluation points to monitor effectiveness.
This document discusses group communication in organizations. It defines group communication as communication between employers, employees, and employee teams/groups. The importance of group communication is highlighted as sharing ideas, solving problems, delegating tasks, and developing a sense of group identity. Small group communication refers to interactions among 3 or more people connected by a common purpose, while large group communication describes communication in large organizations. Different structures and networks of group communication are described, including wheel, chain, circle, and all channel networks. A case study examines how Facebook was used to facilitate project-based learning in an EFL context in Taiwan.
The document discusses therapeutic communication and the therapeutic nurse-patient relationship. It defines therapeutic communication as an interpersonal interaction between the nurse and patient that focuses on meeting the patient's specific needs. The principles of therapeutic communication include maintaining focus on the patient, using self-disclosure appropriately, and avoiding social relationships with patients. Effective therapeutic communication techniques include listening, clarification, reflection, and informing. The phases of developing a therapeutic relationship are the pre-interaction, orientation, working, and termination phases. Maintaining proper boundaries and addressing resistance, transference, and countertransference are important for overcoming therapeutic impasses.
Personal disorganization refers to behavior that deviates from social norms and causes disorder. It has three stages - in the first, an individual attempts to find solutions to problems but loses stability if unsuccessful. In the second stage, some may progress directly to the third stage of permanent unadjustment, potentially leading to insanity or suicide. Personal disorganization can be caused by factors like biological issues, environmental stressors, insecure roles, and social crises. Types include sex offenses, alcoholism, drug addiction, juvenile delinquency, and suicide. Nurses play a role in closely observing clients, providing support, and educating on treatment and prevention.
This document discusses various aspects of communication including its definition, features, elements, process, importance, principles, and types. Communication is defined as the transmission and interchange of ideas, facts, feelings, or opinions from one person to another. The key elements of communication include a sender, receiver, message, encoding, decoding, feedback. The document outlines the multi-step process of communication and emphasizes the importance of principles like clarity, consistency, and feedback. Communication can be classified as oral/written, formal/informal, and upward/downward/horizontal. Non-verbal communication is also discussed.
This document introduces the topic of communication. It defines communication as the process of interacting with others by sharing knowledge and experiences. Effective communication requires considering both verbal and non-verbal methods, including practicing listening skills and communicating in a clear and respectful manner. Barriers to effective communication that are discussed include language barriers, noise, distractions, and lack of interest.
Communication for Development (C4D) aims to support two-way communication systems that allow communities to participate in decisions that affect them. It is a social process based on dialogue and skills-building that seeks sustained and meaningful change at different levels through tools like listening and trust-building. C4D enables disadvantaged groups to have a voice in shaping policies. The success of development goals like the Millennium Development Goals depends on national planning processes being informed by all sections of society. While ICTs are transforming information sharing, not all groups have access, so C4D remains important for development interventions across various issues.
This document discusses the concept of directing, which involves supervising subordinates and providing guidance and leadership. It defines directing as determining the course of action, giving orders and instructions, and providing dynamic leadership.
Some key characteristics of directing mentioned are that it is a pervasive and continuous process, involves direct supervision through personal contact, has a wide scope beyond just giving orders, and works to coordinate individuals. Directing is also described as a managerial function that motivates subordinates and uses tools like motivation, leadership, and communication to achieve objectives in an organized manner according to guiding principles.
Formal communication in an organizationMohit Shukla
Formal communication in an organization involves the sharing of official information through approved channels. It can flow downward from managers to employees, upward from employees to managers, or horizontally between employees. Common forms of formal communication include written methods like emails, memos, letters, and notices, as well as verbal methods like presentations, meetings, and conferences. While email provides a fast and inexpensive way to communicate, it also poses risks like errors, misinterpretation, inconsistent messaging, and questions of authentication and liability that organizations must address.
Communication is defined by several experts as the transfer of information from a sender to a receiver where the message is understood. It involves the systematic and continuous process of telling, listening, and understanding. The key components of the communication process are the sender, message, encoding, channel, decoding, receiver, feedback, and noise. Some best practices for effective communication include clarifying ideas before communicating, communicating according to the receiver's needs, consulting others, being aware of language and tone, conveying helpful information, ensuring proper feedback, and being a good listener.
Verbal communication includes both oral and written communication using spoken or written words. Oral communication can take place face-to-face or over the phone, and may be informal or formal such as in a meeting, presentation, or speech. Effective oral communication requires knowing your objective, audience, subject matter, voice, and length of message. It allows for immediate feedback but lacks legal validity and accountability. Speaking skills are important for conveying information clearly and engaging an audience.
Information is the knowledge derived from study, experience or instruction. It can also be defined as a collection of facts or data.
Education is both the acquisition of knowledge and experience and the development of skills, habits and attitudes that help a person lead a full and meaningful life.
Communication is the interaction between two or more persons that involves the exchange of information between the sender and the receiver.
Therefore, information, education and communication are closely related to health and play a vital role in creating awareness about health, mobilizing people and making them knowledgeable about health-related factors through efficient mass communication methods.
we communicate when we talk and also when we don't talk. the sharing of ideas, thoughts, perceptions, belief between two individuals (client and nurse) which will help nurse to provide effective care and treatment to the client.
The Hypodermic Needle Theory originated in the 1920s and posits that media has the power to directly inject influential messages into passive audiences, similar to how a hypodermic needle injects a substance. It assumes media can strongly impact public opinion and behavior in a uniform way. While influential early on, it is now seen as too simplistic given that audiences can reject messages and media effects vary between individuals and are influenced by other factors.
This document discusses effective communication techniques. It defines communication as the transmission of ideas, feelings, information, thoughts or emotions between a sender and receiver so they share the same understanding. Effective communication involves sending a message so that the meaning received is as close as possible to what was intended. The document also discusses listening skills such as hearing, focusing on the message, comprehending, analyzing, evaluating, responding and remembering. It provides rules for better listening including stopping talking, repeating or paraphrasing, clarifying or probing, and maintaining eye contact. Mass media is defined as communication that reaches a large audience through television, newspapers, magazines or radio.
The document discusses various barriers to effective communication at different levels - physical, semantic and language, socio-psychological, organizational, and cross-cultural. It defines communication and highlights its importance. The key barriers include faulty infrastructure, noise, distance, semantics issues like ambiguous words and cultural differences. Overcoming barriers requires addressing issues at the individual level like active listening as well as organizational level through trust, open information channels and a structure fitting communication needs.
Barrierstocommunication 140505113319-phpapp01Majid Ali
The document discusses various barriers to effective communication at different levels - physical, semantic and language, socio-psychological, organizational, and cross-cultural. It provides examples of different types of barriers such as faulty organizational structure, noise, language barriers due to similar sounding words or multiple meanings, psychological barriers of attitudes and emotions, and cross-cultural barriers arising from differences in language, values, social relations, and concepts of time and space between cultures. Ways to overcome these barriers include improving organizational communication policies and channels, using simple language, active listening skills, and understanding different cultural traditions.
The document discusses various barriers to effective communication at different levels - physical, semantic, socio-psychological, organizational, and cross-cultural. It provides examples of different types of barriers such as noise, language differences, attitudes, organizational structure. Some ways to overcome barriers mentioned are using simple language, active listening, understanding different cultural perspectives, and creating an open and trusting environment.
This document discusses various aspects of communication skills that are important for career success. It covers different types of communication including formal and informal, oral and written, internal and external, and verbal and non-verbal communication. It also discusses barriers to effective listening, tips for active listening, the importance of nonverbal communication, and considerations for communicating with multicultural audiences. Effective communication skills are essential for job placement, performance, advancement, and success in today's workplace.
This document provides an introduction to communication skills. It defines communication as the sending and exchanging of information and ideas, which can be done verbally through language as well as non-verbally through body language, facial expressions, and appearance. The document outlines the communication process, including barriers to effective communication, types of communication, and best practices for improving communication skills, such as active listening, voice modulation, and body language. It provides tips for effective communication, including being clear, concise, and courteous, as well as things to avoid like selective listening and interrupting.
This document discusses effective communication skills and their importance for professional success. It defines communication and outlines the basic communication process. It emphasizes the importance of both verbal and non-verbal communication, providing tips to improve skills in each area. Barriers to communication are identified and effective listening is distinguished from simply hearing. Overall, the key points are that communication is essential for success, requires planning and practice of a variety of skills, and effective delivery necessitates overcoming barriers and actively listening.
This document provides an overview of communication barriers and effective communication in an oral communication class. It discusses the following barriers in 3 sentences or less each:
Physical barriers can include defects in media, distractions, or disabilities. Cultural barriers arise from different cultural backgrounds, languages, behaviors, or religions between communicators. Organizational barriers involve status relationships, one-way communication flows, complex organizational structures, or too many management levels.
It is helpful for all students who are pursuing graduation and master degree courses as well as for lecturers who are teaching in colleges and university....
Effective communication requires understanding between parties. The communication process involves a sender encoding a message that is sent through a channel and decoded by a receiver. Feedback is important to ensure understanding occurred. Barriers like noise, selective perception, and differing perspectives can interfere with clear communication. Key aspects of strong communication include listening skills, presenting information effectively, and providing constructive feedback.
This document provides an overview of effective business communication and writing skills. It defines key communication concepts and objectives, including understanding the communication process, different modes and types of communication, and techniques for writing professional documents. Specific topics covered include the importance of communication skills, verbal and non-verbal communication, communication styles, barriers to communication, and how to overcome barriers. The overall goal is to enhance productivity through effective communication in both professional and personal contexts.
Communication barriers refer to anything that prevents clear communication. There are many potential barriers, including physical barriers like noise or poor seating; linguistic barriers if the sender and receiver speak different languages; cultural barriers due to differences in things like age, gender, religion or values; and emotional barriers like mistrust or anxiety. Organizations can also present barriers if they cause stress or lack orientation for employees. It is important to identify barriers and work to overcome them through techniques such as modifying language used, promoting cultural appreciation, managing emotions, and selecting the appropriate communication channel. Addressing these barriers can help ensure effective transmission of information between parties.
Communication is an integral part of daily life. It is also very important in health care setting. This presentation will explain the basic concepts related to communication in health care setting.
This document defines communication and describes its process and types, including verbal and nonverbal communication. It also discusses different levels of communication, potential barriers, and tools for effective communication. Specifically, it defines communication as the exchange of information, ideas, thoughts, and emotions through speech, signals, writing or behavior. It also outlines five levels of communication: intrapersonal, interpersonal, small group, one-to-group, and mass communication. Finally, it provides tips for overcoming barriers and enhancing communication skills, such as being clear, concise, consistent, and validating assumptions.
The document discusses various aspects of communication skills. It defines communication and describes different categories including verbal, non-verbal, and written communication. It then explains the communication process, emphasizing encoding and decoding messages, feedback, and choosing appropriate channels. Barriers to effective communication are also addressed, including cultural differences and use of jargon. Interpersonal communication skills like listening, questioning, and dealing with conflict are also covered.
Personality DEVELOPMENT and communication skills.pptxRashiPurohit1
This document discusses personality development and communication skills. It defines personality as the unique combination of characteristics that distinguish an individual and notes that personality development involves moving from a passive to an active and joyful state. Effective communication is identified as an important life skill, with key elements including a sender, message, and receiver. Various methods of communication are outlined, and tips for both personality development and strong communication skills are provided.
This document discusses communication skills and provides definitions, components, types, and importance of communication. It defines communication as conveying information through thoughts, messages, or information by speech, visuals, signals, writing, or behavior. The key components of the communication process include a sender, message, medium, recipient, and feedback. There are two main types of communication: verbal communication using words and written language, and nonverbal communication using gestures, body language, facial expressions, and other wordless signals. Effective communication is important for transmitting ideas, achieving goals, and building relationships.
This document defines communication and describes the communication process. Communication is defined as the process of passing information from one person to another. The communication process involves a sender encoding a message and transmitting it through a channel to a receiver who decodes the message. The document also discusses formal and informal communication, verbal and nonverbal communication, barriers to communication, and techniques to overcome barriers. It describes upward, downward, and horizontal communication in an organizational context. Finally, it discusses passive, aggressive, and assertive communication styles for nursing administrators.
Similar to Communication presentation by heena (20)
This document discusses chemotherapy and its use in treating cancer. It begins by defining chemotherapy as using chemical agents that are selectively toxic to cancer cells. The objectives of chemotherapy are to maximize cancer cell death, cure the patient if possible, control tumor growth if a cure is not possible, and extend lifespan and quality of life. It then describes how chemotherapy works by targeting cells that are actively dividing, explains the cell cycle and how different drugs work at specific phases, and classifies common chemotherapy drugs like alkylating agents and antimetabolites. Side effects of chemotherapy like bone marrow suppression and nausea are also summarized.
The document describes the anatomy and functions of the gastrointestinal tract, from the mouth to the anus. It explains the role of various organs like the liver, gallbladder, and pancreas in digesting food. The document also covers common conditions that can affect parts of the GI tract, like oral cancer, esophageal cancer, and stomach cancer, including their causes, symptoms, diagnosis, and treatment.
The document provides guidance on performing a neurological examination. It outlines assessing the cranial nerves, reflexes, motor system, and sensory system. The cranial nerve examination involves testing each nerve individually. Reflex testing grades reflexes on a scale from 0 to 4. The motor exam evaluates muscle strength on a scale from 0 to 5. Finally, the sensory exam tests sensations like pain, touch, and position sense. The goal is to identify which parts of the neurological system may be affected.
This document outlines a lesson plan for a nursing class on palliative care. It defines palliative care as care given to improve quality of life for patients with serious illnesses like cancer. The goal is to prevent/treat symptoms and side effects of the disease in addition to psychological, social and spiritual problems, not to cure. Palliative care is given throughout the cancer experience from diagnosis to end of life. It discusses that palliative care teams include doctors, nurses, dieticians, pharmacists and social workers, and can be provided in cancer centers, hospitals or hospice. It also differentiates palliative care from hospice care.
The document discusses stem cell and bone marrow transplantation. It defines stem cells, embryonic stem cells, and adult stem cells. It also defines bone marrow transplantation and describes the different sources of bone marrow stem cells including peripheral blood, bone marrow harvest, and umbilical cord blood. The document outlines the indications for bone marrow stem cell transplantation and the types including autologous and allogeneic transplants. It provides details on the procedures for bone marrow transplantation and post-transplantation care and discusses common side effects.
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Communication presentation by heena
1.
2. NURSING MANAGEMENT
• PRESENTED BY
• MRS HEENA MEHTA
• S.Y.M.SC NURSING
* IVALUATED BY *
MRS VASUDHAMADAM
I/C PRINCIPAL
J G NURSING COLLEGE
3. INTRODUCTION
• The word communication is derived from the latin
word communi, meaning “common”,”shared”. It is
belongs to the family of words that includes
communion,communism and community. Nurse
Managers are required to be aware of the
techniques that can help them ensure effective
management of educational/service unit.
Communication is one of the most important
activities in the nursing management. It is the
foundation upon which the manager achieves
organizational objectives.
4. MEANING
• Communication is a process
of change. In order to achieve
the desired result, the
communication necessarily is
effective and purposive.
5. DEFINITION
• A processing messages,ideas,facts,opinions,
attitudes, information and understanding, from
one person to another.
• Communication is the process of expressing
ideas and feelings or giving information to
people.
• As a sending receiving process for channeling
messages between individuals in person-to –
person relationships.
6. IMPORTANT
• Promotes motivation:
• Source of information:
• Altering individual‟s attitudes
• Helps in socializing:
• Controlling process:
7. ELEMENTS
• There are seven elements of communication:
• Source idea
• Message
• Encoding
• Channel
• Receiver
• Decoding AND
• Feedback
8. CHARACTERISTICS OF
COMMUNICATION:
• Clarity:
• Aim or Goal:
• Precision:
• Avoid Repeatability, unless required so.
• Linkage :
• Globalization and Localization:
• Style of Expressing:
• Know and Analyze the audiences.
• Do a good Homewor
• Dress properly:
9. Process of Communication
Msg Msg Msg Msg
Source Encoding Channel Decoding Receiver
Feedback
Context
10. PRINCIPLES OF COMMUNICATION:
• Communication should be conviction.
• Communication should be appropriate to situation.
• Communication should have objective and purposes.
• Communication should promote total achievement of
purposes.
• Communication should represent the personality and
individuality of the communication.
• Communication involves special preparation.
• Communication should be oriented to the interest and needs
of the receiver.
• Communication through personal contact.
• Communication should seek attention.
• Communication should be familiar.
•
12. Most Common Ways to Communicate
Speaking
Writing
Visual
Image
Body
Language
Deepti Singh
13. Types of Communication
On the basis of organization relationship
Formal
Informal
On the basis of Flow
Vertical
Crosswise/Diagonal
Horizontal
On the basis of Expression
Oral
Written
Gesture
Deepti Singh
14. TYPES
Communication
On the basis of relationship on the basis of flow on the basis of expression
Formal informal vertical horizontal verbal non verbal
Downward upward oral written.
15. ONE-WAY V/S TWO WAY
COMMUNICATION:
• One-way communication:
• The flow of communication is one way from the communicator to
the audience. Example receive method.
• Drawbacks are:
• Knowledge is imposed.
• Learning is authoritative.
• Little audience participation.
• No feedback.
• Does not influence human behavior.
• Two way communication:
• In this both the communicators and the audience take place. The
process of communication is active and democratic. It is more
likely to influence behavior than one way communication.
•
19. Major areas of nonverbal behaviors are:
• Eye contact
• Facial expressions
• Gestures
20. • Posture and body orientation
• Proximity
• Para linguistics
21. EYE CONTACT
• Direct eye-contact conveys interest,
warmth, credibility and concern.
• Shifty eyes suggest dishonesty.
• Downward gaze may be a sign of
submissiveness or inferiority.
23. GESTURES
•Recognizing attitudes conveyed through Body Language
•Right postures to adopt at the Work Place and postures to avoid
•Pick up non-verbal signals from a customers body language
•Facial expressions can enhance or detract verbal communication
•Setting standards of Body Language to drive Customer Delight at the
Public Office
28. PARALINGUISTICS
Components of Para linguistics are:
• Rate of speed- When a speaker speaks too
fast, he is seen as more competent.
• Pitch-Pitch should be changed in
accordance with the context of spoken
words.
29. PARALINGUISTICS
• Volume- It refers to loudly we speak.Loud
people are perceived as aggressive or over-
bearing. Soft-spoken voices are perceived
as timid or polite.
• Fillers- Words like “umhh” “ah””aaa” are
used to gather thoughts.
30. FORMAL V/S INFORMAL
COMMUNICATION:
• Formal communication
It is officially
organized channels of
communication and it
is delayed
communication. It is
generally used for all
practices purposes
31. • Informal network:
• Gossip circles such as friends internet group, like
minded people and casual groups. Communication
is very faster here. The informal channels may be
more active. It follows grapewine route.
32. MECHANICAL COMMUNICATION
• By using
mechanical
devices the
communicatio
n will be sent.
For e.g.
internet,
radio, T.V. etc.
33. ADVANTAGES OF COMMUNICATION:
• Oral communication:
• It is face to face system and hence can be clarified.
• There is an opportunity to ask questions, exchange
ideas and clarify meaning.
• It can develop a friendly and co-operative spirit.
• It is easy and quick.
• It is flexible and hence effective.
• Written communication:
• It has permanent record for future reference.
• It is less likely to be misunderstood.
• It will have adequate coverage and accuracy.
• Suitable for communicating lengthy messages.
• It is an authoritative communication
34. DISADVANTAGES OF
COMMUNICATION
• Oral communication:
• The spoken words may be misunderstood.
• The facial expression and tone of voice of the communicator may
misled the receiver.
• Not suitable for lengthy communication.
• It requires the art of effective specificity
• It has no record for future reference.
• Written communication:
• It requires skill and education for understanding.
• It is also one way communication and hence may not be effective.
• There is no opportunity for the subordinates to ask questions and
exchange ideas.
• It may not communicate all aspects.
37. Skills and Best Practices: Advice to Improve
Nonverbal Communication Skills
Positive Nonverbal Actions Include:
• Maintain eye contact.
• Nod your head to convey that you are listening or that
you agree.
• Smile and show interest.
• Lean forward to show the speaker you are interested.
• Use a tone of voice that matches your message
38. Advice to Improve Nonverbal Communication
Skills (cont)
Negative Nonverbal Actions Include:
• Avoiding eye contact and looking away from the
speaker.
• Closing your eyes or tensing your facial muscles.
• Excessive yawning.
• Using body language that conveys indecisiveness or lack
of confidence (e.g., slumped shoulders, head down, flat
tones, inaudible voice)
• Speaking too fast or too slow.
39. CHANNELS OF MANAGERIAL
COMMUNICATION
• There are four levels of managerial
communication:
• Downward communication.
• Upward communication.
• Lateral communication.
• Diagonal communication.
45. Organizational barriers
• Organizational policy
• Organizational rules and
regulations
• Status relationship in
organization
• Structure of the
organization
• Lack of organizational
facilities
• Wrong choice of channel
46. Personal barriers
• Barriers in superiors
• Attitude of superiors
• Fear of challenge to
authority
• Underestimation of
their subordinates
• Ignoring the junior
• Insistence on following
proper channel
49. BERRIERS RELATEDD TO THE
ELEMENTS OF COMMUNICATION
• SENDER-
•
• ECORDING MESSAGE
•
• TRANSMISSION
•
• RECEPTION AND DECODING
•
• RECEIVER
•
50. •
THEORIES OF COMMUNICATION:
Related to management:
• The decibal theory
• The sell theory
• The minimet theory
• The decibal theory:
• It argues that the best way to get the message across is to state one‘s point loudly and frequently. its
effectiveness over a period of time is nil, but many of us still need to be reminded that shouting only makes
poor communication louder.
•
• The sell theory:
• It lays down that the total burden of communication is on the communicator while the receiver is passive and
pliable. One of the problem created by this approach is that it tends to increase the barriers between the
individuals and thus reduces the chances of hearing each other.
• The minimet theory:
• It assumes that the receiver probably is not much interested in what is being communicated. By telling an
individual what he needs to know, he will have little to object and little to question.
52. INTRODUCTION:
• Public relation is an essential and integrated
component of public policy or service. The
professional public relation activity will ensure the
benefit to the citizens, for whom the policies or
services are meant for. An effective public relations
can create and build up the image of an individual
or an organization or a nation. At the time of
adverse publicity or when the organization is under
crisis an effective public relations can remove the
"misunderstanding" and can create mutual
understanding between the organization and the
public.
53. OBJECTIVES:
• On completion of the seminar the participant will be
able to:
• Explain public relation concept and its importance
• Explain the importance of organizational image.
• Develop public relation programmes in the hospital.
• Explain about the methods of maintaining public
relation in the community.
• Tell about the public relation in an educational
institution.
• Understand the role of dean in public relation.
54. TERMINOLOGIES:
• (1) Fortitude: Happening by chance.
• (2) Composite: Made up of different part or
material.
• (3) Humility: Quality of being humble
• (4) Persuasive: Able to give good reason for
doing something.
55. DEFINITION OF PUBLIC RELATION
• ―Public relation are knowing what the public
expects and explaining how administration is
meeting these desires….‖.
- John Millet
• ―Public relation in Government is the composit
of all the primary and secondary contacts
between the bureaucracy and citizens and all the
interactions of influences and attitudes
established in these contracts‖.
- J.L MeCamy,
56. • ―Public relation means the development of
cordial, equitable and therefore mutually
profitable relations between a business industry
organization and the public it serves‖.
- W.T. Parry‘
• ―Public relations are the process whereby an
organization analyses the needs and desires of all
interested parties in order to conduct itself more
responsively towards them‖.
- Rex Harlow,
57. NEED OF PUBLIC RELATION:
• There is normally four distinct reasons for ever
increasing necessity of public relations:
• (1) Increased governmental activities.
• (2) Population explosion creating communication
problems.
• (3) Increased educational standards resulting in rise
in expectations.
• (4) Progress in communication techniques.
58. • Well-executed public relations will
• Increase visibility for the hospital, employees,
programs and services.
• Position the hospital as a health care leader and
authority within the community or region.
• Expand awareness of the hospital‘s entire range of
programs and services.
• Enhance the hospital‘s image.
• Aid in recruitment and retention of employees.
• Support efforts to raise funds for new programs
and services or assist with the passage of levies and
bonds.
• Act as a foundation when negative news about the
hospital occurs.
• Boost employee morale.
59. Functions of public relation:
• Public Relation is establishing the relationship
among the two groups
• (organization and public).
• Art or Science of developing reciprocal
understanding and goodwill.
• It analyses the public perception & attitude,
identifies the organization policy with public
interest and then executes the programmes for
communication with the public.
60. ELEMENTS OF PUBLIC RELATIONS:
• A planned effort or management function.
• The relationship between an organization and its publics.
Evaluation of public attitudes and opinions.
• An organization‘s policies, procedures and actions as they
relate to said organization‘s
• publics.
• Steps taken to ensure that said policies, procedures and
actions are in the public interest and socially responsible.
• Execution of an action and or communication programme.
• Development of rapport, goodwill, understanding and
acceptance as the chief end result sought by public relations
activities.
•
61. Public Relations (PR)
• PR - marketing and corporateMarketing Public
Relations (MPR) programmes create impact in many
ways:
• Generate Excitement in Market Before
Advertising Campaign
• Introducing a New Product
• Advertising Itself Becomes the News
• Influence the Opinion Leaders
• Defend Adverse Product Consequences and
Convince Consumers
• Build the Company Image and Create Favorable
Brand Opinion
62. • Marketing PR:
• Long-term strategic image building, developing
credibility, raising the organisation’s profile, and
enhancing other marketing activities.
• Corporate PR:
• Long-term relationship building strategy with
various publics.
• Short-term tactical response to an unforeseen
crisisWell-planned public relations offer some major
advantages that include:
63. • Can be very effective in new product launch.
• It is a highly targeted way of reaching the
desired audience.
• It is far more cost effective than advertising.
• It gets endorsements from independent,
objective third party having no association
with the product or company.
• It is viewed as highly credible.
• It breaks through advertising clutter.
• It supports advertising campaigns.
• It bypasses consumer resistance to company
sales efforts.
• It helps image building.
• It can generate immediate inquiries about
new products.
64. • Publicity versus advertising
• Advantages of publicity over advertising:
• Credibility - advertising is paid for whilst publicity
is seen as free.
• Reach - PR can achieve an incredible level of
reach.
• Excitement - Publicity is about news and can
generate its own excitement.
• Disadvantage of publicity over advertising:
• Managing Public Relations
• Four steps for planning a public relations
programme:
– Identify and define public relations problem,
– Develop a plan and programme,
– Implement the programme, and
– Evaluate the programme effectiveness.
65. • The target audiences may be internal or external.
Internal Audiences External Audiences
Employees. Channel members.
Unions. Customers.
Shareholders. Media.
Financial Institutions.
Special-interest groups.
Government.
Local community.
66. • Setting Objectives
• Marketing Public Relations (MPR) can serve to accomplish a
variety of promotional objectives. Some of them are:
• Build Excitement Prior to Product Introduction.
• Build Strong Consumer Awareness and Launch Product.
• Influence Opinion Leaders.
• Build Company and Brand Image.
• Counter Negative Publicity.
• Programme Implementation
• After conducting research, identifying target audience, and
setting objectives, programmes are developed and delivered
to audiences to accomplish the objectives.
• Press release and press conferences
• Personal interviews
• Event sponsorship
• Community involvement
• Corporate advertising
67. • Public Relations Ideas for College/Schools or
• Educational Institute.
• Newsletters –often mailed to parents on college
expense
• News Tips Sheets –brief (who, what, when, where)
• Visit local newspaper offices – meet reporters
• Publicize teacher in-service – ex. School Diary,
Magazine, ect.
• Breakfast with parents
• Pre-registration counseling with students & parents
• Student recognition – award, bulletin boards,
newspapers, etc.
• Adopt a student
• Open House –have students and parents present
68. • Evening Meals –business and professional leaders
• Parent conferences
• Performing student groups
• Computerized assignment system
• Shadow a student
• Letters to parents –honor rolls
• Publish Honor Rolls in newspapers
• Good conduct awards
• Good news cards –hand out to parents at evening meeting
• Booster club meetings after in house games
• Grandparent’/Senior Citizens Day
• Flowers to mothers on mother’s day
• Awards assemblies
• Citizenship and Good Deeds day
• Announce student birthdays over morning intercom
• School/College picnic –invite parents in for special activities
• Students seen doing something good.
• Mini-college for parents –entire day follows the schedule of their son/daughter.
• Senior citizen Thanksgiving dinner.
• Positive phone calls from teachers
69. • Career day
• College page in local newspaper
• College web page
• Give out school email addresses to parents
• Web-based grading and homework sites.
• Parent-Advisory Committee
• Joining community organizations (Rotary club
etc.)
• Speaking at community meetings (Homeowner’s
Association meetings)
• College-based enterprises
• After-college day care
• Opening the building after hours for community
use (scout meetings, computer lab use, library
use)
•
70. • Effective PR & Marketing means building
relationships
• It is better to have many people involved in
your PR plan, understanding that efficiency
may suffer some, than to have one person do
everything perfectly
• If your PR & Marketing program isn’t tied to
your organization’s critical issues, you are
going about it the wrong way
• The best way to kill a bad ideas is to advertise
it