Giving best service to our guests

1. MUJIBUDDIN AHAMAD SHAIKH
Personal Data :
Date of Birth: 29.06.1987
Nationality: Indian
Marital Status: Married
Contact Number: +971 55 413 19 69
Email: shaikhmd@yahoo.com
shaikhmd99.sa@gmail.com
Skype I.D: shikh.mujib
Address:
P. O. Box 72584
DoubleTree by Hilton Hotel and residences,
Al Barsha, Dubai.
CURRICULAM VITAE
Career objective
Qualified, broadly trained and highly disciplined candidate with
relevant experience in hotel management willing to serve the
International hotel industry by utilizing time management skills,
motivational ability and operating role as seeking a long term
career.
Working Profile
Name of organization: DoubleTree by Hilton Hotel and
Residences, Al Barsha, Dubai.
Position: : Concierge (Customer service)
Period of Tenure : 23/03/2014 Till present
Main responsibilities :
 Courteously greeting and welcoming the guest in
accordance with hotel standards.
 Assisting the guest by giving information about hotel
facilities and local attractions.
 Giving the professional training for all Bell team.
 Ensuring guests messages, faxes are passed to guests, or
delivered to guest- room immediately and accurately.
 Responsible for updating the information about the city,
places of interests and upcoming events.
 Supervising, checking and recording the storage of
guest luggage in the luggage room on daily basis.
 Monitoring and helping the guests for transportation
bookings, especially promoting hotel transportation.
 Ensuring the proper distribution of daily newspapers to
all in-house guests, especially for VIPS and long
staying guests.

2. Name of the Organization: Sofitel Luxury Hotel, Abu Dhabi.
Position : Concierge (Bell desk)
Period of Tenure : 04/04/12 till 14/01/2014
Name of the Organization : Emirates Grand Hotel, Dubai
Designation : Concierge (Bell desk)
Period of Tenure : 17/01/11 till 17/01/2012
Responsibilities
 Greeting/Welcoming the guest
 Escorting the guest to their rooms
 Assisting the guest by giving information about local attractions
 Ensuring the hi-profile guest satisfaction
Summary of my plus points
 Hard and Smart working nature.
 Unparalleled guest relations skills especially resolving guest request and concerns.
 Excellent eye for details can carry out actions to improve the appearance of the property, and employees as
well as establish relevant actions that meet guest's expectations.
 Excellent grasping power and fast learner.
Computer Skills
 Microsoft Word, Microsoft Excel, Microsoft PowerPoint, OnQ system, Opera
Certificates and qualifications
 Hotel management crash course
 Bachelor of Arts in English language at Alagappa University in the year 2006-2009
Language skills
 English - fluent
 Urdu, Hindi - native
References are available upon request