Sweta Upadhyay is seeking a challenging position in a professional organization. She has a 1 year diploma in aviation and hospitality management and has undergone training in Galileo and Fidelio systems. She is currently pursuing her MBA and working as an Assistant Manager of Guest Relations at Lemon Tree Premier hotel in Aerocity. Her past work experience includes roles as a Senior Guest Relations Executive and Guest Relations Executive at Radisson Blu Hotel in Paschim Vihar and as a Guest Relations Executive at Bird Worldwide Flight Services for Lufthansa.

1. CURRICULUM VITAUE
SWETA UPADHYAY
D-470 Gali No 16
Sadh Nagar
C: [+91] 9899074312, H: [+91] 9811379068
swetaup90@yahoo.com
upadhyay.sweta15@gmail.com
OBJECTIVE: To seek a challenging Position in Professional organisation. Where I would
get a lot of challenging opportunities to showcase my skills while fulfilling the company goal
and objective.
PROFESSIONALQUALIFICATION:
1. 1 Year Diploma in Aviation and Hospitality Management Course from Air Hostess
Academy.
2. Done Galileo and Fidelio Training from Air Hostess Academy.
3. I have undergone 1 month Industrial Training from SKY GOURMET.
EDUCATIONAL QUALIFICATION:
1. Pursuing MBA.
2. Completed Graduation from AVADH UNIVERSITY from Uttar Pradesh.
3. Completed class 12th from UP Board
4. Completed class 10th from CBSE Board.
CURRENTLY WORKING
Company Name LEMON TREE PREMIER ( AEROCITY )
Designation ASSISTANT MANAGER GUEST RELATIONS
Joining date 01SEP 2015 TILL NOW

2. WORK EXPERIENCE
Company Name RADISSON BLU HOTEL PASCHIM VIHAR
Designation SENIOR GUEST RELATION EXECUTIVE
Joining date August 2012 TO August 2015
Company Name Bird worldwide flight services(LUFTHANSA)
Designation GUEST RELATION EXECUTIVE
Joining date Nov 2011 TO March 2012
Company Name RADISSON BLU HOTEL PASCHIM VIHAR
Designation GUEST RELATIONS (Lobby Hostess)
Joining date 7th Sep 2010 TO Nov 2011
JOB PROFILE
To assist the guest and always located in the lobby to maintain guest relation in such a manner
that the guests become regular patron of the hotel and guest are satisfied/ happy with the
personalized way of service by the GRE.
Key Functions
1 To have thorough understanding of the front desk functions, and to add to the service
functioning of the department in order to facilitate the guest services.
2 To have thorough knowledge of procedure of safe box handling to minimize the risk to
guest belonging, and risk to the hotel.
3 To be fully conversant with all services and facilities offered by the hotel.
4 To perform opening and closing procedures established for the place of work as assigned
5 To have thorough understanding and knowledge of all rooms related services and product
and the ability to up sell alternatives.
6 Goes through the reservations records/racks to record which VIP/CIP is expected in near
future. Arranges and inform respective departments for the special arrangements.
7 To check the room personally-blocked for VIP’s before arrival of the VIP.
8 To be touch with the VIP and other guests during the stay and to call up and to enquire
about the experience about the hotel.
9 To update guest history cards with the guest feedback.
10 To keep on talking/meeting the guest on arrival/departure/or when they are in the lobby
to know their experience and the most importantly their potential to give business to hotel

3. 11 To handle guest enquiries in a courteous and efficient manner and report guest
complaints or problems to supervisor if no immediate solution can be found.
Work Experience
Company Name  HYATT REGENCY HOTEL
Designation  Telephone Operator
Joining Date  November 2009 to 2nd September 2010
Key Functions
 Handling the EPABX board
 Attending to the phone and redirecting it to the concerned department.
 Assisting the Front Desk and co-coordinating with the various department in relation to
the check-ins/check outs
 Monitoring the telephone expenses and upkeep of telephone exchange
 Synchronization with the Front Desk and Business centre in relation to the revenue
generation for calls and other revenue postings.
 Interacting with the guest, conveying their need and demands to the respective
department
 Maintaining Records of incoming and out goings calls, handling the complete
communication system.
 Handling the complete communication system
AREA OF INTEREST:
Front Office & Guest Relations
HOBBIES AND INTERESTS:
Listening to Music and Painting.
PERSONALDETAILS:
DATE OF BIRTH: 15-02-1990
GENDER: Female
LANGUAGES: Hindi and English.