Ibrahim Alaa El Deen CV To obtain a challenging position in a progressive organization which will highly utilize my skills, abilities and education with chances for advancement based on personal skills and job performance

1. Ibrahim Alaa El-Deen
 +201275612055
 ibrahimaladino@gmail.com
Egypt
Kafr El-sheikh
Dessouk (+2047)
12 Dec 1990
Objective To obtain a challenging position in a progressive organization which will highly utilise my skills,
abilities and education with chances for advancement based on personal skills and job
performance.
Education Tourism and Hotels Faculty
Guiding department (October 2007 - May 2011)
Description with any highlights or noteworthy achievements.
Experience Barcelo Tiran Sharm
GSA (April 2017 - Present)
345 rooms & Suites.
Using the front desk computer system, Opera PMS system.
Sea Group Resorts
GSA (September 2014 -April 2017)
838 rooms & Suites ( Sea Club & Sea Life & Sea Gardens ).
Using the front desk computer system, Opera PMS system.
Replaced also "Duty Manager, Night Manager and Guest Relation Officer".
Kahramana Hotel
GSA (September 2013 - September 2014)
126 rooms & Suites.
Using the front desk computer system, Fidelio system ( V 8 ).
New Fantazia Hotel
GSA (March 2013 - September 2013)
107 Rooms.
Based on paper work operation system.
Responsibilities : * Receive Guests and follow up with their needs , requests and complaints.
* Perform Check-In, Check-Out for Individuals or Groups with the standard procedures
professionally , promptly and courteously.
* Control reservation charts, over booking and cancellation to maximize hotel revenue.
* To know all safety and emergency procedures.
* To attend department meetings.
*Performing cashier related functions.
*To use appropriate selling techniques to sell rooms or other services to increase hotel revenue.
* Maintain an inventory of front office supplies and make purchase orders appropriately.
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2. * Ensure that reception area is tidy and clean.
* Perform General administration duties, paperwork, filing etc.
Language & Skills - Arabic : Native.
- English : Professional working proficiency (Speaking & Writing).
- Italian : Professional working proficiency (Speaking & Writing).
- Russian : Limited working proficiency (Speaking & Writing).
- German: Elementary proficiency.
Skills & Qualities :
- Understanding the job with customer focus.
- Working on different types of hotel systems.
- Very Good IT skills Word, Excel, Email and Internet.
- Strong knowledge in Reservation Department
Courses & Training Italian course at the Italian center (Dante Algieri) at Alexandria.
International computer driving licence ( ICDL ) course.
I have received training in Guest Relation department for 2 months in Sea Club Resort. (worked
with tasks)
I have received training in Reservation department for 2 months in Kahramana Hotel. (worked
with tasks)
Attended Internal department regular training as "handling Guest Complaints, Hospitality Industry,
personal hygiene, safety and emergency procedures".
self-study: Outsourcing, Strategic Management and Employee Engagement.
References Available upon request.
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