1. C.V
Mohamed Abd El Hamid Mahmoud Dwedar
Jamal Abd EL Naser ST,AL Khan, Sharjah - UAE.
00971509784941 - 00971507479849
Mohddwedar@yahoo.com
OBJECTIVE
Seeking a challenging opportunity in the field of Human Resource Management or administration within a
well-established organization, whereby my skills and education could be utilized and further developed.
EDUCATION
B.A of linguistics, Faculty of Languages ''Alsun'', Major in German and English From Ain-Shams
University, Egypt - May ''2007 ''
Grade: Good (75.26%)
EXPERIENCE
March 2014 till present as HR Coordinator @ Binzayed Group "Hospitality Division", Dubai - UAE
1- Recruitment & Selection:
- Assisting the Talent acquisition team in the recruitment cycle from the request process till the final
selection for the suitable candidate.
- Coordinate with all departments to address recruitment needs.
- Sourcing & screening resumes and selecting qualified candidates to fulfill job-orders within the
targeted time.
- Conduct initial interview and shortlist qualified candidates for final interview.
- Preparing and sending offer letters to selected candidates.
- Completing joining formalities and documentation.
2- On-boarding & Off boarding:
- Assist in induction and exit interview process
- Meeting the employees leaving the organization, taking feedback and providing report to the
management team to ensure we have proper actionable in place for retention.
- Ensuring to have the visa cancellations done
- Ensuring to have the new visas & the tickets done for new hires before the date of joining
- Coordinate with accommodation supervisor about joiners - and leavers staff
- Analysis on reasons for employees leaving the organization and their feedback and suggestions to
the management team.
3- Compensation and Benefits:
- Handling compensation and benefits tasks: Payroll, leave settlement, Final settlement & WPS
- Process Medical Insurance for new employees, reimbursement and cancellation
4- HR Administration, Employee Relation &PR:
- Maintain and regularly update master database (personal file, personal database) of each employee.
- Ensuring probationary reviews are completed on time
- Employee Relations , interact and Assist employees with all HR related request and guide them to
proper channel.
- Preparing the required documentation such as Salary Certificates, Employment Certificate,
Embassy Letters, Warning Letters and any HR related letters.
- Liaising with PRO (Public Relation Officers) for all visa related issues, Issuance, Renewal,
Cancellation, Modification, etc.
- Having a good knowledge of UAE Labor law.

2. 1.5 years of experience as front line Customer Service & Teller @ AL Ansari Exchange in UAE from
Jan.2012 – Jun 2013
- Provide fast, excellent and error free remittance services to customers such as DD/TT/WU
- Handles cash in Dirhams and foreign currencies.
- Monitors &balance the cash account based on the number of transactions made.
- Interact with customers to provide information in response to inquiries about products and services
of the company.
- Respect AML''Anti Money Laundering'' rules, policy and procedures of the company.
- Handling all customer complaints in a professional and timely manner.
- Attend telephone calls to give currency rate/information as required by the callers.
- Maintain customer confidentiality at all times and build a professional rapport with customers by
carefully listening and responding to customer needs.
4 years of experience as Tour Leader & Customer Service Coordinator @ South Sinai Travel in
Egypt from Oct.2007 till Oct.2011
- Meeting and assisting guests at the airport and hosting them in hotels.
- Greet customers warmly and provide them excellent service.
- End all the procedures of departure at the airport for the guests.
- Arranging excursion tours for the guests.
- Giving full description of archaeological sites.
- Resolving any problems relating to accommodation or service that might arise.
- Provide a comprehensive escort service to all VIP passengers that include check-in, immigration,
Mishandled Baggage, onward connections, reservations, and assistance with resolving issues such
as miss-connections, cancelled bookings.
- Handling all customer queries in a professional and timely manner.
TRAINING COURSE
- Having Professional Diploma in Human Resource Management @ Leopard Egypt
certified from Cairo University 2013.
- AML certificate (Anti Money Laundry) @ Al Ansari Business Center 2012.
- Having course in Ticketing @ Egypt Air Training Center 2009.
- Having course for Travel Agencies Representatives Skills Development @Ministry
Of Tourism 2008
- Having I.C.D.L Certificate @ Faculty of Computer and Information, Ain Shams
University 2007.
ACHIEVEMENTS
- Making Profit to my Company by proposal new idea at work
I proposed to my manager to make the Egyptian Military Museum part of our tour
program. This museum shows the events of the October War in 1973. We had never
offered this as an excursion before and my manager considered the idea and decided to
carry it out. My idea found favor from everyone at the company because of its potential
to make a profit for our company; on the other hand many of the tourists who come to
Egypt are interested in the history of our country.
- I was a member of the football team and we won the championship of schools
SKILLS
Language Skills:
- Arabic : Native
- English : Excellent
- German : Very Good

3. Computer Skills:
- Ms-Office (Word, Excel, Power Point & Outlook)
- Amex
- Web Browsing
Personal Skills:
- Excellent Interpersonal skills and ability to maintain good relationships with
all parties.
- Excellent organizational and communication skills.
- Self-motivated and willing to set goals and work to achieve
- Having Initiative Ideas and can work alone or as a co-operative team member.
ADDITIONAL DATA
Date of Birth: 05/03/1986
Military Status: Exempted
Marital Status: Single
Nationality: Egyptian
Driving License: UAE Private – valid
Visa Status: Employment Visa
REFERENCES
References are available upon request
Thank you for your time & it would be an honor joining you