1. Nikhil M.Sondhi
FlatNo 114Lootha
RollaStreet,BurDubai
Dubai,UAE
Mob No. +971 552658118
nikhil_sondhi2002@yahoo.com
Summary:
To be an assetforthe organization Iworkandcontribute towardsitsguestforexcellence.In
additiontobe growingfromthe current level throughcourtesyandcompetence withwarm,
caring andteam basedculture. Provide unique experience toguests, whichultimatelycreate
the maximumrevenue tothe concerned organization.Dedicatedtothe dynamicsof a team
environmentwiththe abilitytocontribute expertise andleadership directives.
EDUCATION
 PursuingMBA (Distance Learning) inHospitalityfromWelingkarCollegeIndia
 Graduate in B.COM fromMumbai University with74% in2010.
EMPLOYMENT
 Savoy Group of HotelsDubai
PromotedasFront Office /ReservationsExecutive:December2014 Till Date.
 Effectivelymanage daily work&dutyrosterof front desk,cashierdesk,andconcierge.
 Co-ordinate withgroupleaders&conference coordinatorsforallotmentof rooms.
 MaintainingMonthlyandweeklyreportsof FrontOffice/ReservationforMeetings.
 Monitoronline channelsratesforpeakperiods.
 Verify all the worksof FrontOffice Supervisor.
 Maintaingoodworkingrelationshipwithall FrontOfficeemployeeswithemphasison
Front DeskAgents,FrontOffice SupervisorandGuestServices.
 Maintainan awarenessof rate levelstobe solddailyandthe occupancylevels
 Ensure all guestregistrationsare completedandcorrespondwithOperaPMSguest
information
 HandlingReservationsandonlinebookings.
 Savoy Group of HotelsDubai

2. PromotedasFront Office /ReservationsSupervisor:September2013 Till December
2014.
 Effectivelymanage dailyfrontdesk,cashierdesk,andconcierge.
 Co-ordinate withgroupleaders&conference coordinatorsforallotmentof rooms.
 Assistedcustomerswithcheck-insandcheckoutsanddealtwiththe complaintsof our
newhotel.
 MaintainingMonthlyandweeklyreportsof FrontOffice/ReservationforMeetings.
 Monitoronline channelsratesforpeakperiods.
 Verifyall cashierclosuresof FrontDeskAgentsonshiftendforbillingandattachment
accuracy
 Maintaingood workingrelationshipwithall FrontOfficeemployeeswithparticular
emphasisonFrontDeskAgentsandGuestServices
 Maintainan awarenessof rate levelstobe soldona dailybasisandthe occupancylevels
 Ensure all guestregistrationsare completedandcorrespondwithOperaPMSguest
information
 HandlingReservationsand onlinebookings.
 OversawreservationsandgroupreservationsintoPMS,andensure all formsandreports
are completed.
 Correspondingto the Emails andadheringtocall standards.
 Openand close the availabilityasand whenrequiredof hotel inall the GDS channels,IDS
channels and on the hotel website.
 Configuring rates on the hotels property management system.
 Tracks future room availabilities on the basis of reservations.
 Helps develop room revenue and occupancy forecasts.
 Savoy Group of HotelsDubai
GuestService AgentFrontDesk/Reservations:September2011 to September2013
 Handling Check In & Check Out.
 Co-ordinate with group leaders & conference coordinators for allotment of rooms.
 Assistedcustomerswithcheck-insandcheckoutsanddealtwiththe complaintsof our new
hotel. .
 Room orientation and property round for guest arriving for the first time
 Monitor adherence to safety, hygiene and cleanliness standards.
 To ensure all complaints and requests are promptly and efficiently dealt by way of
communication and delegation.
 A complete understandingof the Savoy policiesandproceduresandservicestandardsand
detail knowledge of the hotel facilities.
 VITS MUMBAI KAMAT HOTEL LIMITED (198 rooms)
GuestService Supervisor:May2010August2011

3.  HandlingCheckIn& CheckOut.
 Co-ordinate withgroupleaders&conference coordinatorsforallotmentof
rooms.
 Assistedcustomerswithcheck-insandcheckoutsanddealtwiththe
complaintsof ournew hotel. .
 Roomorientationandpropertyroundforguestarrivingforthe firsttime
 Monitoradherence tosafety,hygieneandcleanlinessstandards.
 To ensure all complaintsandrequestsare promptlyandefficientlydealtby
wayof communicationanddelegation.
COMPUTER KNOWLEDGE
Workingonpropertymanagementsystemslike IDS,WINHMSand TYCOON.
WorkingonPOSSystemMicros-9700, Infrasys.
Workingoncomplaintmanagementsystem, Escape.
MS Word, MS PowerPoint, Excel
EXTRA CURRICULAR ACTIVITIES
ListeningtoMusic,PlayingCricketandFootball.
PERSONAL DETAILS
 Age:27 Years (04/01/89)
 Sex:Male
 Marital Status:Single
 UAE DrivingLicense validtill:27th
January2027.
 Language Known:English, Hindi, Punjabi, Gujarati, Arabic(BasicSpeaking)

4. REFERENCES
1. Mr. Usman Sadekar
Front Office Manager
Savoy SuitesHotel.
1. Ms. Reshma Almeida
FrontOffice Manager
SavoyCrestHotel.
Nikhil M.Sondhi.