Ryan Fulla Pebrero is seeking a position that utilizes his strong organizational skills and ability to provide quality customer service to maximize satisfaction and revenue. He has over 8 years of experience as a senior waiter and waiter in hotels in Dubai. His skills include in-depth knowledge of hotel standard operating procedures, banquet setting proficiency, ability to understand customer needs, organize multiple tasks, work well under pressure as part of a team. He was awarded Employee of the Month for superior customer and management satisfaction. He holds a Bachelor's degree in Criminology from the Solis Institute of Technology in the Philippines.

1. RYAN FULLA PEBRERO
Address: Deira, Dubai, UAE
Contact No.: 050-421-4390
Email Add: ryan_pebrero@yahoo.com
Objective
To obtain a position that will enable me to use my strong organizational
skills, my ability to provide quality and courteous service to the customers to maximize customer
satisfaction and revenue.
Skills and Qualifications
 In-depth knowledge of standard operating procedures of hotel
 Proficient with banquet settings
 Ability to understand guest needs and expectations
 Ability to organize and handle multiple tasks effectively
 Ability to work quickly and as a team in a fast-paced environment
 Ability to maintained a professional and friendly appearance at all time
 Ability to use a Point of Sale System (POS) (Micros)
Achievements
 Awarded “Employee of the Month” for consistently achieving superior customer and management
satisfaction
 Commended for multitasking in the largest and busiest section of the restaurant in peak hours.
Work Experiences
Jumeirah Creekside Hotel
Dubai, UAE
Senior Waiter
August 2012 – Present
 Ensuredall decorationswere setinaccordance tothe instructions,setbanquettablesanddishes.
 Arrangedall kindsof requestedfunctionsetupinaccordance to established procedures
 Continuouslymonitoredhis sectionformaximumguest'ssatisfaction.
 Clearedtablesbetweencoursesthroughoutthe event.
 Respondedtoguests'questionsandproblemsinatimelyprofessionalmanner.
 Observeddinnerstoinsure all requestsare metpriortorequests,greetedguestinacordial manneras they
arrived.
 Gave superbcateredservice toguestsandinsuredall needswere metbyanticipatingguest'sneeds
continuallyandfulfilledthemappropriately.
 Communicatedwithkitchenforanyguests'special requestanddietaryrequirements.
 Made sure that all productservedwere accountedforonthe final bill before presentingit.
 PerformedotherdutiesasassignedmyManager.

2. Jumeirah Emirates Twin Tower
Dubai, UAE
Waiter
June 2010 – July 2012
 Set banquet rooms and halls as per instructions of the event manager
 Communicate with banquet supervisor as well as other servers and event organizers
 Greet guests in a cordial manner as they arrive
 Anticipate guests’ needs continually and fulfill them appropriately
 Provided distinguished service to guest from every part of the world
 Excellent capability of anticipating guests' needs and fulfilling them appropriately
 Ability to be patient under stressful circumstances
Educational Attainment
Degree: Bachelor of Science in Criminology
Solis Institute of Technology
Bulan, Sorsogon, Philippines
S.Y. 2003 - 2007
Secondary: Bulan Vocational High School
Bulan, Sorsogon, Philippines
S.Y. 1999 – 2003
Personal Information:
Age: 32 y/o
Gender: Male
Marital Status: Married
Date of Birth: April 28, 1985
Place of Birth: Bulan Sorsogon, Philippines
Height: 5’5
Languages Spoken: English, Tagalog
Visa Status: Employment Visa
Character reference available if needed.
I herebydeclaredthatthe above informationistrue andcorrect to the bestof my knowledge,and
I have withheldnothingthatcanaffectmy application.
Ryan Fulla Pebrero
Applicant