1. RESUME OF EVAN WONG CHAU FUI
Personal Details
Address : P.O.BOX 81877, Dubai
Date of Birth : 03rd DEC 1987
Age : 26 YEARS OLD
NRIC No. : 871203 – 49 –6071
Passport No : H26452824
Marital Status : SINGLE
Nationality : MALAYSIAN Chinese
Race : BUDDHA
E – Mail Address : evan_fui11@yahoo.com
Contact No. : +6016-8809981 / +971508580168 (Mobile)
Self-Description
I am a team player, self – motivated, fast learner and independent person. An ardent and
intuitive person, able to inject enthusiasm, exposure and experience to team mates and
colleagues. I love challenges as it helps to develop my professional skills (multi-skilling)
& for me to gain more experience. I also am willing to learn new skills, efficient and
attentive to details. I have good organizational, interpersonal and communicational skills
and result oriented.
Skills

2. - Creative, Adaptive, Dynamic and customer orientated
- Excellent interpersonal skills with a strong background on supervisory &
influencing knowledge
- Excellent guest service skills
- A strong foundation in people management
- Familiar in Fedelio/ Infrasys & Opera system
- Result oriented
Educational Background
College : Asian Tourism Institute
Duration : 2005-2006
Achievements : Graduated (Certificate of Hotel Management)
School : S.M.K. TANDEK
Duration : 2002-2005
Achievements : SPM
PMR
School : KIAN KOK MIDDLE SCHOOL
Duration : 2000-2002
Achievements : (move to SMK Tandek)
School : S.R.K. KOI MING
Duration : 1994-1999
Achievements : UPSR
Summary of Skills
Language Reading Writing Speaking Listening
Bahasa Malaysia Good Good Good Good
English Good Good Good Good
Chinese Good Good Good Good
Computer Skills : MS Word, Excel, PowerPoint, Fidelio ,Opera
-Continued

3. Working Experience
Company : Traders Hotel,Dubai
Position : Guest Service Manager (Front Office)
Period : June 2012 – July 2014
· Overseeing Front Office Operation + Club lounge
· Emergency handling, Leads in case of fire or any emergency situation
· Scheduling staff roster
· Provides Supervision, direction and leadership to staff
· Forecasting and Maximize revenue by up-selling on rooms at all opportunities
· Maximize revenue of minor operating Department
· Assisting Director of room in managing and planning
· Does Night Audit
· Training plan
· Ensure maximum safety of the guest and employees
· Planning on duty roster.
· Securing feedback from guest for improvement
· Handles guest complaint
· Conduct training to staff
· Customer Loyalty Program
Company : Shangri-La’s Rasa Ria Resort
Position : Duty Manager
Period : January 2010 – June 2012
 Overseeing front office operation
 Provides Supervision, direction and leadership to staff
 Maximize revenue by up-selling on rooms at all opportunities
 Ensure maximum safety of the guest and employees
 Ensure smooth reception of guests
 Assisting and planning of duty roster.
 Securing feedback from guest for improvement
 Meet specific guest (VIP) on arriving to ensure their request are carried out
 Does Night Audit
 Handles guest complaint
 Leads in handling cases of fire or any emergency situation
 Conduct training to staff
 Customer Loyalty
Company : Shangri-La’s Rasa Ria Resort
Position : Front office Service Leader (Back Office Support Team)
Period : October 2009- December 2009
Job Duties / Achievements :

4.  Ensures all interactions with guests are handled professionally and with care
adhering to hotel’s policies and procedures.
 Prepares current and next day arrivals and departures.
 Performs check-ins and check-outs and cashiering efficiently.
 Handles Group master billing
 Rooms blocking for the arrivals rooms
 Handles all guests’s request for enquires promptly and efficiently.
 Handling Guest recognition programme & Guest preferences.
 Prints shift reports.
Company : Shangri-La’s Rasa Ria Resort
Position : Front office Service Leader (Reception)
Period : October 2008- October 2009
Job Duties / Achievements :
 Ensures all interactions with guests are handled professionally and with care
adhering to hotel’s policies and procedures.
 Conduct training to staff
 Ensure front desk staff achieve training hour.
 Organize front desk operation.
 Handles group master bill.
 Ensure staff delighting customers each and every time
Company : Shangri-La’s Rasa Ria Resort
Position : Front Desk (Receptionist)
Period : August 2006– October2008
Job Duties / Achievements :
 Knowledge of the operational systems at Front Office.
 Knowledge of Shangri La’s standard operating policies and procedures.
 Knowledge of Shangri La’s programmes e.g Golden Circle, FFP, Guest history.
 Ensures all interactions with guests are handled professionally and with care
adhering to hotel policies and procedures.
 Prepares group arrivals and departure.
 Prepares Welcome Folder.
 Performs check in and checkout efficiently.
 Performs cashiering functions efficiently.
 Handle all guest requests or enquires promptly and efficiently.
 Monitor Interface Lost Postings regularly.
 Prints shift report
Company : Shangri-La’s Rasa Ria Resort
Position : Concierge
Period : Feb 2006 – July 2006
Job Duties / Achievements:

5.  Ensuring safe custody of luggage and arranging ground transfers, taxies,
limousines, coaches and private hire of yacht for guests
 Handling local and overseas mail and courier services for guests
 Arranging and recommending conventional & customized sightseeing tours and
attractions
 Making onward hotel/entertainment reservations
 Arranging flowers delivery
 Key role in ensuring that guests have a warm and comforting stay
 Receiving & assisting guests with baggage
 Delivering newspapers and express check-out billing to guest rooms
 Delivering messages and guest baskets/amenities/faxes to guest rooms
 Performing additional duties as the need arises
Training Programmed Attended
- Certificate of hotel management programmed
1st January 2005 until 30 June 2005 (JPSM)
- Shangri-La’s Care 1, 2, 3 & 4 (Customer care programmed by Shangri-La’s)
- Cross Training at Housekeeping Department
- Cross Training at Fire Life safety department
- Cross Training at Security Department
- Certificate of Front Office Operation (Shangri-la Academy China)
23 November until 22December 2009
-Shangri-la Academy – Strategic Front Office Management (SFOM)
19jan2011 till 25jan2011
- Shangri-la Explorer 2011 (6 month training Program at Shangri-la Mactan Resort &
Spa, Philippines)
ACHIEVEMENT
No 1 among all the Traders Hotel in PM score in 2012
Awarded as Customer Delight team
Awarded as Premier Club membership as a commitment in consistently
General : Being an active “Customer Delight Team” member for the past 3 years
Reference
Name : Mr Clavin Leow
Position : Director of Rooms
Address : Shangri-La’s Chengdu, China
Contact No. : +6586552709
Name : Mr Tamer Kheder
Position : Director Of Room
Address : Traders Hotels,Dubai
Contact No. : +971 4265 9888

6. Name : Ms Ghislane Le
Position : Director of Rooms
Address : Shangri-La’s Mactan resort and Spa.
Contact No. : +639176248329

7. Name : Ms Ghislane Le
Position : Director of Rooms
Address : Shangri-La’s Mactan resort and Spa.
Contact No. : +639176248329