Mounir El Aabadi is seeking a new challenging position that utilizes his professional skills. He has over 15 years of experience in hotel reservations and guest services. Currently he is the Reservations Manager at the Dusit Thani Abu Dhabi where he ensures reservations and requests are confirmed within 24 hours and gives full assistance to customers. Previously he held reservations management roles at Fairmont hotels in Abu Dhabi and Dubai. He is fluent in Arabic, English, and French and has skills in hotel operating systems and computer programs.

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MOUNIR EL AABADI
P.O.52444 Al Murroor Street, Abu Dhabi, UAE.
Mobile#: +971 50 3407504. Email: melaabadi@gmail.com
OBJECTIVE
- Seeking new challenges in a progressive organization that offers opportunities for
advancement.
- Secure a challenging position where my professional skills will be utilized fully
EDUCATION
- Bachelor of Arts Degree English Major, Option: Linguistics. English-Arabic
Translation) (B.A) in Ibn Zohr University, Morocco
- Baccalaureate in Modern Literature, Morocco
COURSES
- Certificate in First Aid with CPR & AED
- Certified in staff Training (Train the trainer program).
- Certificate Interaction Management: Essentials of Leadership.
- Complaint handling classes.
- Employee of the Month of July, 2010 in Fairmont Bab Al Bahr.
- Certificate in computer sciences basics (Windows, Word,Excel,CRS & PMS). .
- Employee of the Month of July, 2007 in Fairmont Dubai.
PROFESSIONAL EXPERIENCE
Reservations Manager Pre-opening Oct, 2012-to present
 Dusit Thani Abu Dhabi
- Give full cooperation to any customer requiring assistance with a prompt, caring
and helpful attitude and anticipate clients’ needs
- Be thorough with the application of room reservations and group reservations
procedure
- Know the required operation procedures of Opera and maintain an awareness of
guest profile through system
- Show complete product knowledge, understand rate structure and apply rate
management
- Ensure all incoming calls are answered as per the standards, information received

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by fax is inputted and tallies with the computer and requests are confirmed to
correctly and within 24 hours
Assistant Reservations Manager Pre-opening, 2009-Aug, 2012
 Fairmont Bab Al Bahr, Abu Dhabi
- Ensure all administration procedures are maintained to hotel and company
standards
- Maintain during the reservation process of groups a close relationship with group
leaders and co-ordinate and finalize all requirements with them
- Understand the hotel credit policy and ensure it is applied while making group
reservations
- Positively contribute to all the sales activities within the hotel and maximize sales
opportunities
- Ensure all reservations and requests are confirmed within 24 hours
- Drive for result through effective teamwork
Reservations Sales Agent May, 2006-Apr, 2009
 Fairmont Dubai
- Senior Reservation Sales Senior Advisor in the Fairmont Dubai hotel.
- Handling group reservations and rooming list, group resume.
- Taking care of Corporate and wholesales bookings.
- Reviewing daily reports and updating guests profile.
- Applying for guests’ visa.
Guest Services Agent Jul, 2003-May, 2006
 Iberostar Founty Beach, Morocco
- 3 years working in Bell Desk: Guest Relations in the Iberostar Hotel (4* Luxe)
LINGUAGES & SKILLS
Arabic: Native English: Excellent French: Excellent
- Knowledge of (Opera. Micros, PBX Switchboard)
- Knowledge of computer (MS office)
- Good typing efficiency in both Arabic / English
PERSONAL DATA
Interests: Reading, Entertaining friends, languages
Marital Status: Married
Date of Birth: 1977-11-03
Nationality: Moroccan
References available on Request