1. Ritesh Raj
riteshraj3105@gmail.com
022-28689937
Objective: To serve a hospitality brand and exceed the expectation of the Client, Employee
and Management every time and grow with the organisation by maximising the profit
Work Experience:
At present associated with Tattva for Fernhill, Ooty, Sterling as Spa Manager since Feb-2015
Company : Grand Sarovar Premiere
Location : Mumbai- 5*property
Designation: Duty-Manager
Tenure : October 2011 till November 2013
Responsibilities undertaken:
 Managing the operations- duty roster, briefings, trainings and effective team
communication
 Handling corporate, regular, fit’s, MICE and vip,s in terms of guest expectation and
our service level
 Revenue alliances with ,front-office and marketing team
 Liaison with other hotel departments for flawless, smooth and efficient operation
maintaining consistency in terms of service level
 Adhering to Hotel Policies, social laws, rules and regulations strictly on personal and
team level
 Suggestive Selling, Cross Selling and Up selling
 Daily generation, maintenance and up-keeping of operational and manager’s reports.
 Follow up on Guest’s pre arrival, arrival, stay and departure procedures as per SOP’s

2. Company: Pan India Food Solution Private Limited
Location: Mumbai
Designation: Floor Manager
Tenure: February 2010 till September 2011
Responsibilities undertaken
 Managing the shift operations as per duty roster and staff availability
 Collecting feedbacks and taking required actions
 Inventory Management, Stock Management, Stock Inventory and updation
 Cost Management, Product promotions, P/L reports, Daily Sales Report, Management
Information System, Liquor report, Batch opening/closing, Quality checks
 Follow ups and Coordinating with chefs, captains, barmen, valets, hostess, house-
keeping ,cashier and stewards for consistent smooth, flawless and efficient service
 Adhering hygiene standards in guest and staff areas ; also washrooms and back areas
Company: TLC Leela Kempinski, Sahar
Location: Mumbai 5* property
Designation: Guest Relation Executive
Tenure: September 2009 to December 2009
Responsibilities undertaken:
 Managing and training the team of associates
 Meeting guests at the hotel, show around of the property
 Promoting Leela dining card “Connoisseur Club”
 Visit Corporate for promotional activities
 Conducting promotional activities at various level
 Personalised service to Club Members
 Updating guests with ongoing promotions, discounts, special rates
 Lead generation through existing clients and available resources
Company: Imperial Palace
Location: Mumbai
Designation: Butler Supervisor
Tenure: February 2009 to August 2009

3. Responsibilities undertaken:
 Managing a team of butlers
 Interaction with the guests, listening and collecting feedbacks and comments
 Laisoning with other departments with guest requirements and follow ups
 Detailed knowledge of tourist attractions, transport availability and suitable timings
 Training and supervising operations within the team during work hours
 Promoting all the services and facilities to Guests and assist in avail it
Company: ITC Grand Maratha Sheraton
Location: Mumbai 5*property
Designation: Front Office Executive
Tenure: March 2007- January 2009
Responsibilities undertaken:
 Reservations, cashiering, taking calls
 Check-in, check-out, solving guest queries, interaction with the guests
 Anticipating guests need and assisting on every possible occasion
 Preparation and maintenance of daily reports
 Group handling, crew handling, vip guests handling
 Visioning and co-ordinating with hotel departments for operational efficiency
Company: Burj Al Arab, Jumeirah
Location: Dubai
Designation: Butler
Tenure: February2006- February 2007
Responsibilities undertaken:
 Receiving, welcoming, packing and unpacking of guest’s luggage
 Show-around of the entire property, providing necessary details and assist in availing
services inside as well as for outside purposes
 Detailed knowledge of tourist attractions, transport availability and suitable timings
 Accompanying guests for dessert safaris, out door activities
 Continuous co-ordination and thorough follow- ups on every individual guest
 Serving suites in the shift and replenishing the complimentary
 Anticipating and assisting guests in every possible occasion
 Adhering to sops on pre -arrival, arrival, stay and departing stage

4. Company: Hyatt Regency
Location: Mumbai 5*property
Designation: Guest service associate
Tenure: June2005 to January 2006.
Responsibilities undertaken:
 Secretarial assistance, cashiering, mails and couriers handling
 Managing meeting rooms and Internet rooms
 Lay off passenger handling
 Board rooms, conference rooms and meeting room bookings
 Co-ordinating with front desk
Educational qualifications:
 Industrial Training (May 2004-October 2004) at Hyatt Regency, Mumbai in various
departments
 Graduated from Institute of Hotel Management, Catering technology and Applied
nutrition Goa throughout with First Class in May- 2002- 2005
 H.S.C from M.V.L.U College Andheri (E) in May-2002 with Second Class
Interests: Reading, travelling, listening to music, cooking, interacting with people, playing
table tennis and basketball.
Languages known: English, Hindi, Gujarati, Marathi, elementary French
Permanent Address: Flat no:401”Anumitra”building, Plot no:301,Sector:2,Charkop,
Kandivali (w),Mumbai-400067, Maharashtra.