1. ALAUKKWU QUEEN.C
Contact Information:@9 Adebare Street, Gbagada- Lagos.
Phone: 08161700240, 09093213033
Email: treasure_favour@ymail.com
PLACE OF BIRTH: Umuahia
SEX: Female
DATE OF BIRTH: 1985
STATUS: Single
STATE OF ORIGIN AbiaState
NATIONALITY: Nigerian
CAREER OBJECTIVE: As an experienced and motivated Customer Service Executive, I am looking to
further employ my knowledge and experience with the intention of securing a professional career
with an opportunity for challenges and career advancement, while gaining knowledge of new skills
and expertise.
To strive for excellenceand to be part of adynamic organization, where I can meaningfully contribute
to the best of my ability, so as to achieve organizational goals, where my experiences in customer
service and basic knowledge in other areas can be effectively utilized.
EDUCATIONAL QUALIFICATION
THE NIGERIAN INSTITUTE OF JOURNALISM 2012-2014
National Diploma (Mass Communication)
OLABISI ONABANJO UNIVERSITY Awaiting Result
(B.s.c) Ago- Iwoye, Ogun State Nigeria.
Mass Communication
PRIME CHOICE HOUSTON TEXAS, U.S.A 2013
Advance Diploma in Customer Service Representative
(Certified Customer Service)
DE SYSTEM EXPERTS COMPUTER TECHNOLOGY 2009
Diploma in Computer Satisfaction
CHRIST ACADEMIC HIGH SCHOOL 2003-2009
Senior Secondary School Certificate
ALFA COMPUTER COLLEGE 2003
Diploma in Computer Operation
WORKING EXPERIENCES & PLACES
SALES REPRESENTATIVE. GOODIES SUPERMARKET, APAPA LAGOS 2004
Responsibilities:
Create solutions and ensure a smooth sales process
Attend to customers
Finalize customers’ bills and issue out receipt upon payment

2. Sell retail products, goods and services to customers. Work with customers to find what they want,
create solutions and ensure a smooth sales process.
LA COUR BOUTIQUE HOTEL, IKOYI LAGOS 2007-2012
FRONT DESK OFFICER / CUSTOMER CARE REP.
Responsibilities:
Receive reservation for accommodation from clients, either in person, telephone, email or online.
Inform the guests of the hotel facilities, policies, and procedures.
Deal with the enquires and request from guests
Finalize guest bills and issue out receipt upon payment
Arrange accommodation for guests travelling to other destinations
.
AWARD RECEIVED
(5 Years Long Service Award) in Recognition of Longstanding and committed Staff 2012
LACOUR BOUTIQUE HOTEL, IKOYI LAGOS. 2013-2014
PROCURMENT OFFICER/STORE KEEPER,
Responsibilities:
Making of others for supplies
Maintaining a proper record of supplies delivered
Maintaining the good and services of the company
Liaising with suppliers to promote fast and efficient delivery of supplies.
Reviewing large value purchase orders, preparing and managing requests for proposals.
Responsible for deciding among alternative suppliers.
FRONT DESK OFFICER
The Wheatbaker Legacy Hotel & Suit, 4 Onitolo Street, Ikoyi- Lagos
(5 Star Hotel)
Position: - PUBLIC RELATION OFFICER/ FRONT DESK OFFICER 2014-2016
Managing reputation. A career in PR involves gaining understanding and support for your clients, as
well as trying to influence opinion and behavior. Use all forms of communication to build, maintain
and manage the reputation of your clients.
THE GOLDEN TULIP ESSENTIAL AIRPORT HOTEL, IKEJA
RESERVATION DEPARTMENT (FRONT DESK) Till Date
Using Opera for reservation and booking on line and through phone. Receiving calls from guests
within and outside Nigeria, who are interested in staying in the hotel, verifying customer information
and payment options, sending customers a confirmation email and assigning rooms to customers.
Ideally, they help customers choose the right package and accommodations to fit their needs.

3. PERSONAL SKILL
Motivation & Focused
Good Team Work
Quick response to issues
Provide World Class Training Solutions
ACHIEVEMENT
Customer care representative
Create and maintain good image of the company
Provide good customer service
Raise certified customer interaction professional.
HOBBIES: Learning, Socializing, Meeting different people& Cooking.
REFEREES: Available on Request
9, Adebare Street, Oworo-shoki,
Lagos.
Dear Ma/Sir
A COVER LETTER
.
I have spent the past 8years working as Front Desk officer/Reservationist for Lacour Boutique Hotel,
The Wheat baker Legacy Hotel, and The Golden Tulip Essential Airport Hotel, in that role fulfilling
a wide variety of important functions to include: using of Opera, handling all incoming calls; and
services in the restaurant was part of the experiences I have gathered; and booking/cancelling
reservations. I am very organized, have a very professional demeanor, and work well with all types of
people. I have extensive experience in several front desk positions with different organization
including a guest relation officer as part of the experiences I have gathered, in some reputed hotels.
I am highly skilled in using Opera for reservation and booking through online and phone calls,
greeting guests upon arrival, registering them into the system and verifying reservation, Creating a
profile, address, and credit information. I am also able to accept payment for the guests ‘as well as
POS payment. Make a deposit and exact report of receipts, besides, I have a demonstrated ability to
provide detailed information regarding the hotel facilities in addition to attending to guest inquiries in
a gracious and professional manner. My enclosed resume contains additional details about my
qualification and experiences.
Sincerely,
Alaukwu Queen.C