1. Majid Khokar
Hospitality Housekeeping Professional
Hamdan Street Abu Dhabi, UAE
+971-56-6637571
Email : majidkhokhar3000@gmail.com
Applying for : Sr. House Keeping Supervisor
OBJECTIVE
Seeking a challenging position with a reputed Organization that will allow career growth into positions of
broader responsibilities and would like to use my previous experience and skills in a more professional
role to reach higher levels in my career.
SKILLS
 Efficient in Handling Guest Complaints.
 Excellent Skills in Training New Employees
 Strong Knowledge of Entire Housekeeping Department
 Excellent Knowledge of Opera Property Management System
 Proficient in communication skills both written and oral.
 Customer Service Oriented.
 Highly competent and can work well under pressure.
 Positive Can do Attitude
 Problem Solver and Strategic thinker
EDUCATION & LANGUAGE ABILITIES:
 Cleared Intermediate College (12th standard)
 Certificate in Office Automation MS Office, MS dos-2000 & Internet work in year 2001
Language Read Write Speak Fluent
English    
Hindi    
Arabic  x x x

2. CAREER SNAPSHOT
Grand Millennium Al Wahda Hotel
Abu Dhabi –UAE (5*)
05th May 2010 – till Present (Pre Opening Team Member)
Currently working as Sr. Housekeeping Supervisor since January 05th 2014.
Joined as Sr. Housekeeping Attendant promoted to House Keeping Supervisor.
 Provide the necessary guidance to the housekeeping attendants for the shift ahead
 Maintain constant contact with housekeeping attendants to update on room status and follow-up
for any other activities throughout the shift
 Conducts spot checks on all rooms,
 Brings best practice to the attention of department
 Consistently offer professional, friendly and engaging service
 Lead and supervise the day-to-day operation of the department to ensure service standards are
followed
 Handle Guest concerns and react quickly, logging and notifying the proper areas
 Actively participate in daily briefing, daily warm up and department meetings
 Ensure Room Attendants are informed daily about priorities in their section
 Follow departmental policies and procedures
 Report necessary maintenance items
 Follow all safety and sanitation policies
 Other duties as assigned
(Trainee) House Keeping Attendant
The Oberoi Rajvillas (5*)
Jaipur – India
February 2008 till March 2010
 Clean guest bedrooms and bathrooms
 Vacuum rooms and corridors
 Change and replenish bed linen, towels and guest amenities in line with company guidelines
 Undertake regular deep cleaning tasks
 Restock and maintain trolley on daily basis
 Dispose of waste accordingly
 Manage guest requests in a timely and efficient manner
 Comply with hotel security, fire regulations and all health and safety legislation
 Carry out lost property procedures
 Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as
per standard and immediate repairs are reported
 Assist other departments wherever necessary and maintain good working relationships

3. AREAS OF EXPERTISE:
 Preparation Inventory Reports for Executive Housekeeper..
 Preparation of all necessary reports on daily basis.
 Handling all guest queries in professional manner.
 Supervising House keeping Attendants, making sure proper standards are followed.
 Provide excellent customer service per the standards of the hotel, and assist in situations to ensure
customer satisfaction.
 Ensure guest requests, inquiries and concerns are addressed and completed in a timely manner.
 Reviewing guest special requests via HOTSOS System and ensuring they are met.
 Working with all Hotel Departments to ensure we meet or exceed guest expectations.
 Coordinating with the Front Office, making sure all departures are done according to check out time and
rooms are ready and released on time.
 Expert in training new comers in preparing rooms & suites.
 Preparing Duty Roster
SKILLS:
 A confident persuasive team player able to communicate effectively across diverse cultures to
achieve exceptional business performance.
 Presentable, smart, friendly personality with good negotiation skills.
 Open-minded, flexible and adaptable personality with good analytical & problem-solving skills.
 Building a rapport with guest, this encourages trust and confidence.
 Ability to work under pressure while paying attention to detail.
ACHIEVEMENTS
 Awarded Being Guest Centered Honesty Award by Grand Millennium Al Wahda Hotel Abu
Dhabi for finding guest wallet and returning back to Guest.
 Awarded Employee of the Month for January 2012 & August 2013 by Grand Millennium Al Wahda Hotel
Abu Dhabi for my Outstanding Services Andexcellent guest comments.
REFERENCE
 Omar Mir, Duty Manager/Night Manager ,Grand Millennium Al Wahda Hotel , Abudhabi (056-
4642804)