1. CURRICULM VITAE
PERSONAL DETAILS
Name: Fakhri Mohammed Rabia Ba Hajaj
E-mail: qqllqq90@gmail.com
Phone: + 968 99772834
Date of Birth: 10th July 1990
Nationality: Omani
Status: Single
OBJECTIVE
To develop my career path within a distinguished Hospitality Industry and work in a
Dynamic position, which will provide me with an opportunity to utilize my skills, expertise
and extensive experience to the optimum level and facilitate career growth.
SKILLS ACQUIRED
 Good command of English and leadership skills
 Excellent guest service & communication skills
 Computer knowledge (Microsoft application, outlook email, and micros)
 Critical Thinker and able to work under pressure
 Good customer service and guest relation.
 Able to work long hours standing.
WORK EXPERIENCE
Employer: Salalah Rotana Resort:
Duration: January 2014-To Date
Position: Telephone Operator
Responsibilities:
 Receive each Guest call in a professional and friendly manner.
 Maintain effective communication with all related department to ensure smooth
service delivery.
 Handle every query in polite and courteous manner and exceed Guest expectations.
 Ensure Guest are greeted by name upon calling as per Rotana Standard.
 Maintain an up to date knowledge of the Hotel and local services
 Maintain as awareness of Guest profile through the Opera Guest profile system
 Complete management’s long distance call vouchers and record the on the traffic
sheet
Fakhri Ba Hajaj (CV) 2014.

2.  Maintain the Guest wakeup call sheet and deliver calls accordingly on time and to
the established standard.
 Ensure the proper operation of the switchboard, resulting in fast and efficient
transferring of internal and external calls.
 Take messages for Guest and Management as per the required standard.
 Operate in safe and environmentally friendly way to protect guests’ and employees’
health and safety, as well as protect and conserve the environment.
 Comply with the hotel environment, health and safety policies and procedures.
EDUCATION & TRAININGS
 Gamstech International Institute (INDIA) 2009-2010
Health & Safety Advance Diploma
 MS Computer Education. 2009
Completed eight packages of computer
 General Secondary School.2007-2008
Certificate of secondary school
ACHIEVEMENTS
 Salalah Rotana Resort-2014
Certificate of excellence Colleague of the month
 Salalah Rotana Resort-2014
Certificate of Development (I’M ROTANA)
 Salalah Rotana Resort-2014
Certificate of Appreciation (OPENING TEAM MEMBER)
REFERENCE
Call upon request
Fakhri Ba Hajaj (CV) 2014.