1. CURICULUM VITAE
Name: Evanson Mwangi Munene
Email:-evansmwangi48@gmail.com
Mobile #:- 050- 4265494
Nationality- Kenyan
Date Of Birth: 23rd Dec1983
Visa Status: Employed
CareerObjective
To use my knowledge and skills to the benefit of the organization and myself
while focusing on growth and development of both parties.
.
Work experience
October 2013-to Present
Name Of The Employer: The Palace Downtown Dubai
Address: Mohamed Bin Rashid Boulevard
Contact: 04 4287888
Position: Concierge
Work Descriptions
 Set Departmental objectives, work schedules, budgets, policies and procedures
 Monitor the appearance,standards and performance of the Concierge Team Members
with an emphasis on training and teamwork
 Ensure to have current knowledge of city and hotel products, services, pricing and
policies as well as a good knowledge of the local area
 Maximize Sales revenues through up-selling and marketing programmers.
 Monitor Guest satisfaction reports and implement actions to improve results
 Maintain good communication and working relationships with all hotel areas
 Project a professional manner with an emphasis on hospitality and Guest service
 Act in accordance with policies and procedures when working with front of house
equipment and property management systems
 Assist guests with enquiries regarding excursions,visitor attractions and places ofinterest
May 2010- October 2013

2. Name Of The Employer: Dusit Princess City Centre
Address: Deira City Center
Contact: 04 2095000
Position: Bellman
Work Description
 Anticipating and exceeding guests expectations.
 Coordinating check in and check out during busy hours.
 Conducting bell service activities such as luggage service upon guest arrival and
departure,
 Handling luggage storage, message service,parcels and mails.
 Arranging airport transfers to and from the hotel for our valued guests.
 Staying informed at all times about Dubai’s events and tourist attractions.
April 2008– May 2010
Name Of The Employer: Holiday Inn Al barsha
Address: Al Barsha Next To Mall Of The Emirates
Contact: 04 3234333
Position: Bartender/ Waiter.
January 2007-March 2008
Name Of The Employer: Hotel JAL Fujairah Resort & Spa
Address: Dibba, Fujairah
Contact: 09 2449700
Position: Waiter
Skills & Personal Qualities
 Customer service.
 Excellent knowledge of computer operations , excel, word and power
point.
 Strong Selling and persuasion skills.
 Professional telephone skills.
 Leadership skills.
 Complain Handling.
 Attention to detail.
EDUCATIONAL BACKGROUND
1989 -1998: Moi Nyeri Complex
Kenya certificate of primary education
1999-2002 Nyahuhuru Highway School
High school Certificate
2005Jan-June Pivot Point International
Diploma in cosmetology
STRENGTH
Determined and objective to achieve my set goals and confident and
positive in everything I do.
REFERENCES : Available upon request.