1. Reservation Agent /front office
AJITH RAJ
Email Id: ajithraj989@gmail.com/ajith.raj19@yahoo.com
Mobile No: +971562471281
Career Objective:
To secure employment in a progressive company that encourages professional and
personal growth while performing my knowledge and skills in the best possible way
for achieving the company’s goals.
Sub: APPOINTMENT IN YOUR ORGANISATION AS GUEST SERVICE
ASSOCIATE/ RESERVATION AGENT/ FRONT OFFICE ASSISTANT IN YOUR
ESTEEMED ORGANISATION.
Respected Sir/Madam,
Kindly Consider me as an applicant for the post of Guest Service Associate/
Reservation agent/ Front Office Assistant in your esteemed Organization.
Currently working as a front office Reservation agent In a 4****Hotel SHARJAH
PALACE HOTEL UAE from 01-JUNE-2013 to till Date.

2. EDUCATION
Completed Bachelor Of Science In Hospitality and Hotel Administration From
Institute Of Hotel Management & Catering Technology, From Merit Swiss Asian
School Of Hotel Management Ooty Affiliated To Alagappa University Karayikudi
DISCOVER PROFESSIONAL CERTIFICATION
Completed Widely recognized as the preeminent leader in hospitality certification,
the American Hotel & Lodging Educational Association (AHLA) strongly supports
and encourages the certification of hospitality management course from merit swiss
asian school of hotel management 2009 to 2013
JOB DESCRIPTION: RESERVATION AGENT
REPORTS TO: Front Office Manager
POSITION SUMMARY:
Responds to communications from guests, travel agents, and referral networks
concerning reservations arriving by mail, telephone, telex, cable, fax, or through a
central reservation system. Creates and maintains reservation records-usually by date
of arrival and alphabetical listing prepares letters of confirmation and promptly
processes any cancellations and modifications.
Tracks future room availability on the basis of reservations, and helps develop
forecasts for room revenue and occupancy. Additional duties may include preparing
the list of expected arrivals for the front office, assisting in preregistration activities
when appropriate, and processing advance reservation deposits.
Knows the type of rooms the hotel has as well as their location and layout. Knows of
all hotel packages plans-meaning status, rates, and benefits. Update availability of all
distribution channels like GDS, OTA and Web booking systems

3. DUTIES AND RESPONSIBILITIES:
1. Processes reservations by mail, telephone, telex, cable, fax or central reservation
systems referral.
2. Processes reservations from the sales office, other hotel departments, and travel
agents.
3. Knows the type of rooms available as well as their location and layout.
4. Knows the selling status, rates, and benefits of all packages plans.
5. Knows the credit policy of the hotel and how to code each reservation.
6. Creates and maintains reservation records by date of arrival and alphabetical
listing.
7. Determines room rates based on the selling tactics of the hotel.
8. Prepares letters of confirmation.
9. Communicates reservation information to the front desk.
10. Processes cancellations and modifications and promptly relays this information to
the front desk.
11. Understands the hotel's policy on guaranteed reservations and no-shows.
12. Processes advance deposits on reservations.
13. Tracks future room availabilities on the basis of reservations.
14. Helps develop room revenue and occupancy forecasts.
15. Prepares expected arrival list for front office use.
16. Assists in preregistration activities when appropriate.
17. Monitors advances deposit requirements.
18. Handles daily correspondence. Responds to inquires and makes reservations as
needed.
19. Makes sure that files are kept up to date.
20. Maintains a clean and neat appearance and work area at all times.
21. Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers,
and fellow employees.
22. Walk around with the client and ensuring that they secure whatever services they
are in need of.

4. 23. Getting information about areas of interest in order to target more clients in
particular seasons.
24. Making arrangements for clients travel programs.
25. To be aware of all front office procedures and assist with reception duties when
required.
26. To be fully aware of and adhere to health and safety, fire and bomb threat
procedures.
27. Willing to undertake any reasonable request made by management in any other
areas of the house.
28. Open and close the availability as and when required of hotel in all the GDS
channels, IDS channels and on the hotel website.
29. Configuring rates on the hotels property mangement system
Work Experiences:
 Front Office Receptionist
Sharjah palace hotel
A **** Star Hotel Located in sharjah, United Arab Emirates
From June, 2013 to Present
 1year experience hotel industry in India as a front office assistant
Experiance in Hotel softwares and their functionalitie
PERSONAL PROFILE:
Name : Ajith raj
Date of Birth : 12-06-1989
Marital Status : Single
Nationality : Indian :
Languages known : English, Hindi & Malayalam, Tamil

5. Passport no : k5967145
Date of issue : 29/10/2012
Date of expiry : 28/10/2022
SKILSS
 Communication
 Teamwork
 Initiative
 Problem solving
 Flexibility
 Computer skills
 Technical skills
PERSONAL STATEMENT
Strong administrative and organisational skills
Experienced in problem-solving
Work effectively both as team member and independently
Excellent communication and IT skills
Enthusiastic and committed
I would welcome the opportunity to interview with your selection team and look
forward to hearing from you in the near future.
Thank you for your time and consideration.
Sincerely,
AJITH RAJ