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ahmed abdelwahab

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ahmed abdelwahab

  1. 1. Ahmed Atef Mohamed Address: United Arab Emirates / Dubai Email: motyam20@hotmail.com +971504527435 +971566415712 PERSONAL Nationality : Egyptian Date of Birth : 18/05/1987 Marital Status : Married Religion : Muslim Passport no : A01612284 till 2017 OBJECTIVES To obtain a position rooted in providing top quality customer service and where my professional & organizationalskillswill maximizecompany growth and profitability EDUCATIONAL  Bachelorof ArabicLanguageand IslamicStudies (2009)  Arabiclanguageteacherand Islamic 2009-2010  SchoolsPrep for thestagefrom 2010 to 2011 EXPERIENCE  I Work AtArabia holdings _ arabiataxi l.l.c (receptionist ) from 11-2013to now Responsibilities  Entertaining customersin a well-mannered way both in person and on the phone.  Efficiency in transmitting all incoming and outgoing callsand messages.  Handling incoming calls fromcustomersand suppliers.  Connecting localand internationalcalls fromthe managementand staff.
  2. 2.  Do computationson alloutgoing callsmadeby every person in every department.  Handling incoming/outgoing parcelsfromdifferentcouriers.  Responsiblein making gatepassneeded by customersand suppliersand sending it to the respective gatesinsidethe Free Zone.  AssistDirector of the branch company in Dubai.  Arranging meetingsand appointmentsand interviewswith thedirector and managersother companies.  Communicatewithsomeof the othercompanieswith respect to worktogether.  Translation of documentsto and fromthe(Arabic - English)  AssistantHuman ResourcesDepartment.  Ordertimesanddatesof interviewswithapplicantsafterconductingorinterviewed.  Writingand coordinatingspeechestoemployeessothattheycan understandwith governmentorganizationsandthe competentauthorities.  Arrange and coordinate schedulestosome observer’semployeesof the company.  Investigationwithsome of the staff insome of theirownproblemsandworkwithcustomers to satisfyall partiesjustly.  Customersservedintermsof assistance inthe  Lost and Found / complaints I work as Telephone Operator In QOMS reception (2011 to 11/2013) Performtherequired tasksand follow-up requestsfromQMSin Gloria hotel Dubai,UAE Responsibilities  Efficiency in transmitting all incoming and outgoing callsand messages.  Connecting localand internationalcalls fromthe managementand staff.  Arranging meetingsand appointmentsand interviewswith thedirector and managersother companies.  Translation of documentsto and fromthe(Arabic - English)  AssistantHuman ResourcesDepartment.  Responsiblein making gatepassneeded by customersand suppliersand sending it to the respective gatesinside the Free Zone.  deal directly with customerseitherby telephone,electronically or face to face  Giving handoverto thereporting Manageron day to day basis.  Ensurethat all requestswill be granted.  Monitorall guestcomplainsespecially roomcomplains  Checkwith the housekeeping departmentsthatroomsareready foroccupation  Giving daily housekeeping reportto thereporting manager.  Giving handoverto thereporting Manageron day to day basis.  Provideguestswithoutstanding guestservice,efficientand effectiveregistration and billing services in a professional,friendly manner  AssistsFrontDesk Staff by checking guestsin and outof the hotel.
  3. 3.  Knowshowand whereto postall charges.  Receives money fromguestsforpaymentof hotelchargesand makescorrectchange.  Handleschecks and credit cardsreceived fromthe guestsforpaymentof hotelcharges.  Knowsall of the roomrates.  Gives directions to hotel facilities, roomsand local area attractions.  Ensuresproperstaffing levelsof FrontDeskClerks by assisting FrontOfficeManagerin preparing weekly schedule and maintaining properdocumentation (timecards,disciplinary procedures, reviews,etc.  Assiststhe FrontOfficeManagerby handling specialrequests,group blocking and unusual circumstances.  CommunicateswiththeHousekeeping Departmentregarding guestroomsandrequests.  Assistin training newstaff members,coach themand monitortheirperformance  Full awarenessof currentdaily statusof Hotel  Communication and recording of complaints  To carry outany otherduties asrequired ………………………………………………………………………………………………………………………………………………..  I wasworked in call center par time in Cairo 2010 COMPUTER PROFICIENCY Word,excel, powerpoint,it, access,Photoshop 7 Very Good Knowledgeof outlookand internet Programs that are working and dealing them: - 1_ Opera (hotelsand resorts) 2_ Orbit (companies) LANGUAGE Fluentin Arabic (speaking and writing) Good in English (speaking and writing) SKILLS  Hands-on, Driven, Entrepreneurial  Able to attract, recruit, lead and manage top performers  Ability to develop people  Persistent, Proactive & quick to understand and absorb new information  Aggressive & Enthusiastic,“can do” attitude  Strong work ethic  Good organizational and administration skills
  4. 4.  Positive attitude and good communication skills  Commitment to delivering a high level of customer service  Confident telephone manner  High level of IT skills  Excellent grooming standards  Demonstrated previousexperience working in a Sales environment  Knowledge of the hotel property management systems  Demonstrated previousexperience working in the Conference & Events function  Qualification, degree,or certification in a relevant field  Arabic language Hobbies and fun  Swimming  Writing Poetry  Drawing

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