1. Matthew Heffern
625 Welty Avenue, Rockford IL 61107
Cell: (915) 980-2927 E-mail: MHeffern54@gmail.com
Ipsen Inc. USA Rockford, IL 8/2013-Present
AMS Parts Inside Sales and Expediter
 Point of contact for customers in need of parts, technical support, and any other customer service related subjects.
 Worked with manufacturing, inventory, purchasing, and shipping departments to ensure due dates of orders are
met.
 Contacted vendors to obtain pricing for parts and sourced alternate options to keep costs at a minimum.
 Through Salesforce, followed up on open department estimates, contacting customers via phone and e-mail
 Processed quotes,orders, and other duties through Syteline ERP.
Best Buy DeKalb, IL 10/2012-8/2013
Computer & Tablets CustomerService Associate
• Obtained the position of Computer and Tablets Lead Sales Associate
• Oversee the sales performance of 5 Sales Associates
• Ranked consistently in the top three of the department in sales since being hired
• Secured a position as being top 10 in the district in sales performance
Direct Sales Corporation
Independent Contractor DeKalb, IL 07/2011- 10/2012
• Specialized vendor in Best Buy responsible for the stores customer service, in regards to Comcast Xfinity services
• Produced over 180 unit sales within a 3 month time span, which tripled the production of my peers
• Generated over 750 unit sales in a 12-month time span ranking my Best Buy location in the top 10% of all Best
Buy stores nationwide.
• Created sales tools and documents through Microsoft Office platforms, increasing my personal revenue by 50%.
PNC Bank Aurora, IL 07/2010-06/2011
Branch Teller
National Services Group Aurora/Hinsdale, IL 09/2009-10/2010
Executive Manager-Inside/Outside Sales:Same company asbelow- received a promotion
• Coordinated and operated a successfulresidential painting contracting company when revenue peaked at $30,000
• Advertised open positions within the student community to search for interested applicants
• Interviewed over 200 students throughout a 3 month period for open Branch Manager Positions
• Hired, trained, and co-managed 2 Branch Managers, while operating my own operation.
National Services Group
Branch Manager-Inside/Outside Sales Naperville, IL 02/2009-09/2009
• Operated a successful$50,000 residential painting contracting company
• Interviewed approximately 75 people, hired 10, to formulate a successfulteam for my staff
• Analyzed the work environment to identify problems and provide alternative course of actions
• Estimated projects through quotes to create a price for client
• Accountable for finances of my employees by creating a bi-weekly income statement to maximize revenue
Education:
Northern Illinois University -- Bachelorof Science in Communications with an emphasis in Organizational/Corporate
Naperville Central High School – Diploma
Computer Skills -- Microsoft Office, Salesforce,and Syteline ERP