1. Aaron D. Fox
763-772-7665
AaronFox08221983@gmail.com
Mission: To further my career in Software Development in a position where I will be able
to express my knowledge and skills.
Knowledge: Computer networking & Information Technology
Anthem College, St. Louis Park, MN
Associate Degree, 3.73 GPA
Experience: Scrum Master / Quality Assurance Specialist Feb 2015 - Current
EPICOR Software Minneapolis, MN
Worked with developers to complete sprints to develop Ver. 3 of the EPICOR Ship and Manifest
product. Managed the tickets in the backlog and prioritized them,and was in charge of helping the
team to meettheir goals. Ship and Manifest integrated with ERP’s like EPICOR and Syteline and
with carriers like UPS, FedEx, DHL, LTL and other carrier API’s.
Quality Assurance Specialist Aug 2014 - Feb 2015
Insite Software Minneapolis, MN
Worked with developers to complete sprints to develop Ver. 3 of the Insite Ship and Manifest
product. Ship and Manifest integrated with ERP’s like EPICOR and Syteline and with carriers like
UPS, FedEx, DHL,LTL and other carrier API’s.
Customer Support Specialist Aug 2012 - Aug 2014
Insite Software Minneapolis, MN
Called customers and remotely connected on to workstations and servers to resolve customer
issues. The issues ranged from user error to making custom SQL statements. Completed 90 % of
the 25 tickets assigned to me on a weekly average.
Skills: Microsoft Software, IIS, SQL, SVN, Agile Process, Jira, Connectwise
Sprints, Web Calls, Networking, Customer Service, ERP, Troubleshooting, AWS,
Virtualization, IT Operations, Progress, SaaS, Server Administration, and more.
Beyond: At Insite I was part of the Culture Club. We were in charge of planning company
events, parties and other activities to build a better culture in the workplace.
When EPICOR acquired the Ship and Manifest product from Insite there was not
a Culture Club, so I took the steps to start one and we have had many successful
events.