1. Jill Fennel
1100 Roseville Parkway #732
Roseville, Ca 95678
CELL (813) 270-0493 • E-MAIL alexfennel@gmail.com
QUALIFICATIONS
 Dynamic, results-driven retail manager
 15 years in management; extensive experience in merchandising and product flow
 Demonstrated success buildingnew business and driving revenue growth through leadership
 Proven ability to buildstrong customer/client relationships: top ranking for ADT, UPT, credit cards
 Exceptional mentor and coach; proven record of recruiting and retaining top-performing sales teams
 Superb communication skills:conflict resolution, creative problem solving,active listening
 Solid knowledge of scheduling applications; StaffWorks® CertifiedTrainer
EMPLOYMENT HISTORY
Store Manager | Coldwater Creek | 2009 – 2014
Responsible for on-site management of a high-volume retail location. Managed two locations for six months,
during which time I increased store conversion and volume for both locations. Hired and retained a top-level team
with very little turnover. Consistently drove businessresults by maximizing daily sales plans. Recognized for
multiple areas of achievement including: highest-volume store in district; highest service scores and customer
loyalty metrics.
Store Manager | J.Jill | 2006 – 2009
Opened new store before moving to an establishedhigh-volume store. Responsibilitiesincluded:recruiting, hiring
and training a diverse staff; scheduling to meet payroll and sales goals; coaching to ensure superior guest service;
ensuring optimal product placement and flow. Selectedas district Credit Card Captain and acted as liaisonbetween
stores and IT during transition to new corporate ownership. Duties included compiling statistical data; conducting
monthly conference calls; and assisting with the development of POS functions, inventory controls and statistical
tracking. Ultimately trained area teams in new functions.
Senior Project Manager | Hockmuth, Inc. Consulting Firm | 2002 – 2005
Responsibilitiesincluded:creating business plans and project financials to present to financial institutions;
researching, verifying,and editing all material associated with various projects. Consistently met with clients to
ensure individual needs and goals were being met.
Store Manager | Banana Republic | 1995 – 2002
Transitioned from Sales Associate to Store Manager in five years. Responsibilitiesincluded:training and coaching
new associates; handling monthly operational audits; conducting meetings and training classes; scheduling and
interviewing;staff reviews, counseling and corrective action; coordinating visual teams and mapping floor sets to
maximize product flow. Championed new clientele questionnaire that resultedin increased “shop” scores.
REFERENCES
Ron Shimanek • District Manager • (813) 949-1423
Jonne McAuley • Store Manager • (813) 502-9373
Diane Wander • Store Manager • (863) 602-8218
1100 Roseville Parkway #732, Roseville, Ca 95678 • CELL (813) 270-0493 • E-MAIL alexfennel@gmail.com