Jessica Lofton is seeking an entry-level position where she can utilize her skills with opportunity for advancement. She has over 10 years of experience in customer service, sales, and administrative roles. She is proficient in Microsoft Office programs and CRM systems and is self-motivated with strong networking skills. She speaks English and has a basic knowledge of Spanish.

1. JESSICA LOFTON
1455 N. Monitor, Chicago, IL 60651 | (H) 773-378-2507 | (C) 773-844-3525 | jeslofton@yahoo.com
Professional summary
Seeking an entry level position that uses my talents with opportunity for advancement. I desire to manage a high
volume of work by balancing competing deadlines and priorities effectively among a variety of diverse task.
Skills
Microsoft Word Proficiency with CRM systems
Excel Self-motivated
PowerPoint Networking skills
Languages
English
Basic knowledge of Spanish
Work history
Inside Sales / Customer Service Representative Oct 2014 - Current
Vivid Seats 344 N Ogden Ave, Chicago, IL 60607
Ability to use several computer programs at once whole dealing with customers over the phone.
Surpassed annual quota by 15%.
Ability to resolve issues of conflict in a tactical and professional manner.
Handle complaints in a diplomatic way.
Initiated operations improvements to improve overall call center productivity.
Act as liaison between buyers and sellers to ensure the highest level of customer satisfaction.
Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
Set up new accounts, established customer credit, and set up payment methods.
Emphasized product features based on analysis of customers' needs.
Managed vast pipeline of inbound & outbound telephone marketing leads.
Sales and Customer Service Representative Jul 2012 - Sep 2014
Marshalls 2544 Narragansett Ave, Chicago, IL 60707
Helped customers identify products that best suited their needs.
Sold memberships that allowed a financially effective shopping experience.
Improved communication with other departments to enhance team building.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and
efficiently.
Conducted store inventories once per quarter.
Determined customer needs by asking relevant questions and listening actively to the responses.
Created store ads for upcoming sales events and promotions.
Customer Service Representative Jan 2010 - Jan 2012
Wal-Mart 4650 W North Ave
Assigned daily task that helped enhance the company sells and productivity.
Rearranged and organized shelve merchandise to ensure an appealing customer friendly environment.
Demonstrated fast learning and versatility.
Shared best practices for sales and customer service with other team members to help improve the store's
efficiency.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Developed reputation as an efficient service provider with high levels of accuracy.
Defused volatile customer situations calmly and courteously via phone.
Customer service rep (Team Lead) Mar 2009 - Oct 2009

2. John G. Shedd Aquarium 1200 S Lake Shore Drive Chicago, IL 60605
Provided exceptional customer service.
Compensated guest over the phone for sales pricing that best suited their interest.
Obligations in my daily itinerary that was pivotal to scheduled entertainment shows.
Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
Maintained friendly and professional customer interactions at all times.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Routinely answered customer questions regarding merchandise and pricing.
Education
Bachelor of Science: 2012
Northern Illinois University SAE Institute
Degree in progress.
High SchoolDiploma: 2011
C.I.C.S Northtown Academy 3900 W Peterson Ave, Chicago, IL 60659