This document is a resume for Desirae R. Cottrell. It summarizes her objective of seeking a long-term position utilizing her 5+ years of experience in phone sales, quality control, technical support, and data management. Her background includes experience in software support, construction administration, warehouse work, phone sales, and quality control monitoring. She has a high school diploma and is proficient in Microsoft programs and managing data.

1. 1 2 0 1 S E M I N O L E A P T 2 8 3 • L A R G O , F L 3 3 7 7 0
P H O N E ( 9 2 5 ) 5 2 8 - 0 7 3 8 • E - M A I L D E S I R A E W E L C H @ G M A I L . C O M
D E S I R A E R . C O T T R E L L
OBJECTIVE
A long-term position with a company that will utilize previous experience
and skills to meet business objectives and support commitments to
customer service and continuous improvement.
SUMMARY
5+ years of phone sales and quality control managing and technical
support. 6 month class on data managing. I am able to type 75-100 words
per minute. I excelled in math/algebra., and maintained an 'A' average in
English and English Literature throughout high school. Proficient in
Microsoft word and excel. As a customer service representative I strive to
work with clientele to develop a relation ship to specific to each ones
needs.
EMPLOYMENT
Tops Software LLC. June 2011-Feb 2016
Software company.
Technical Support
 1 Year working Reception for Technical support. Answered and
directed calls while assisting marketing and sales with projects.
 Technical support Representative for 4 years . Worked to solve
problems for clients on a daily basis with financial accounting advice
and software maintenance and management as well as general training.
 Preformed Quality control .
 Analyzed data and reporting.
Don Hardin Construction Jan. 2011- June. 2011
Jacksonville Fl.
Administrative Worker
 Acquired products and tools for major remodels.
 Dealing with vendor management and schedualing.
Cousins Corporation of America Nov. 2009-Oct. 2010
Starkey and Enterprise Blvd. Largo Fl. 33771.
Warehouse worker
 Pulled product to fill large orders and maintained stock.
 Preformed auditing and quality control on orders.

2. Platinum 1 Marketing Group Oct. 2007-Dec. 2008
Largo, FL
Phone sales representative/quality control monitoring
 Preformed phone monitoring and worked as a sales representative.
 This company no longer exists. It closed down in 2009.
Vici Marketing Group May 2005-Dec.2005
11515 66th
St. N. Largo, FL 33760
Phone representative
 Worked part time for Marketing and Sales.
 Quality control monitoring of sales.
 Data verification.
 Data management
EDUCATION
Pinellas Park High School 2004-2008
Pinellas Park Fl.
High School Diploma
 Major: Math / Algebra, Minor: Science
GPA: 3.0
 Took two computer tech classes.
 Familiar with all Microsoft Word and Office programs as well as other
operating systems and data programs.
REFERENCES
Available upon request