1. Melissa A Morton
1637 Kentucky Ave • Bristol, Tennessee 37620 •
Tel: 423-652-0646 • Cell: 423-366-5040 •
Melissamorton60@yahoo.com
Qualifications
• I have 20 years of customer service and sales experience most of this experience was obtained in a
call center environment.
• I have learned the skills to overcome customer’s objections and to sell customers based on the
benefits of the products and service in which I am offering.
• I have done collections, sales, and customer service positions in call centers and have learned many
phone techniques that have help me throughout my work experience.
• I have been a team leader at many of my positions as I am a very positive and I tend to help
motivate the people working around me.
Achievements
• Team Leader at Sprint helped to motivate my team to exceed the selling objectives of the company.
• Award recipient for top 10 salesperson in all of Sprint Customer Service. (About 700 reps)
• Top seller for several consecutive months at Sprint.
• 100% or more of my sales quota 28 out of 32 months with Sprint.
• 100% or more of my sales quota 7 out of 7 months with CenturyLink.
• Received numerous accommodations for my customer service ability when with Sprint, Cingular
Wireless, Us Solutions, OfficeMax, and CenturyLink.
Skills
• Due to the amount of call center experience I have used several different computer applications very
experienced and fast learner of new computer programs.
• Received college credit for the following Microsoft Office applications Word, Excel, Access, and
PowerPoint.
• I type about 60 wpm.
• Have become extremely experienced at multi-tasking throughout my work history.
Education
2003 - 2008 National College of Business and Technology
Associates in Accounting Associates in Business Management
I graduated with a 3.78 GPA
Work Experience
12/2014-02/2015 Advance America
Assistant Manager
Open and Close Store responsibilities, cash handling, marketing, collections, and always making
customers aware of all products and services offered by our company. Payday Advance, Title Loans,
Income Taxes, Prepaid Visa Cards, MoneyGram, and Express Bill Payments.
11/2014-Present GMX
Survey Taker (Temp thru AccuForce)
09/2013-05/2014 Mink and Company
Floater (Inside Sales)
Worked in Customer Service taking calls regarding fundraising orders. I also worked in the
warehouse filling orders, on line pulling items and bagging and boxing items up stacking pallets. I also
did some inside sale setting up fundraisers for daycares and schools. This position was Seasonal and
I worked here for about 7 seasons between 09/2003 and 05/2014

2. 06/2012-03/2013 CenturyLink
Customer Service and Sales Rep
Taking incoming calls from Century link existing and potential new customers. Helping customer with
home phone, high speed Internet, Direct TV (PRISM TV), home security, and Verizon cellular
services. Help with billing questions and explanations. Taking payments for accounts and up selling
customers our products and services. Meeting a sells quota, adhering to schedule and quality scores
for the customer service and sells we are preforming.
12/2009-05/2012 OfficeMax
Customer Service and Impress Support Rep
Taking incoming calls regarding printing services and helping customers with their Internet service
and ordering their printing products while up selling additional items.
09/2008-12/2009 Mink and Company
Floater
12/2007-07/2008 Burger King
Assistant Manager Trainee
Was trained on all positions and worked all positions at any given time. I help to motivate other team
members to do the best job possible and helped others complete their tasks and duties.
08/2006-12/2007 Mink and Company
Floater
11/2005-07/2006 US Solutions Group
Customer Service Rep
I answered incoming calls for FEDEX customers and offered exceptional customer service while
maintaining company standards. Reading bills and accepted payments on FEDEX accounts.
09/2004-01/2005 Mink and Company
Floater
06/2001-09/2003 Cingular Wireless
Customer Service and Collections Rep
Received incoming calls regarding cellular phone accounts. Collect current and past due balances.
Assisted customers with payment arrangements to help customers while keeping in mind the
company’s needs. Added proper notations to bankruptcy and all other customer accounts to ensure
accurate customer files. Separated all bankruptcy into categories and opened mail for bankruptcy
accounts. Also offer customer solution to high bill by offer upgrades in service. I provide exceptional
customer service to all customers. Made account retention attempts.
07/1996-06/2000 Sprint
Customer Service and Sales Rep
Taking incoming calls from Sprint existing and potential new customers. Helping customer with home
phone service and phone equipment. Help customers with billing questions and explanations. Taking
payments for accounts and upselling customers our products and services. Meeting a sells quota,
adhering to schedule and quality scores for the customer service and sells we are preforming.