1. Ethan O'Kelley
Fredericksburg, VA
ethan20569@gmail.com - 5409031031
Authorized to work in the US for any employer
WORK EXPERIENCE
Automotive Insurance Agent
GEICO - Fredericksburg, VA - January 2016 to October 2016
Responsibilities
Answer phones and helped policyholders pay their bills, update policies, and discuss any changes or
information needs.
Accomplishments
I acquired a VA state insurance license.
Skills Used
Customer Service
Assistant manager/Administrator
touchtel communications - Fredericksburg, VA - April 2011 to January 2016
Responsibilities
Provide customer support. Answer questions regarding plans and provide support for billing issues. Provide
customers with knowledge they need to choose the correct plan for them and the phone to go with it. Process
returns for 7 total stores in Virginia. Help to maintain inventory. Check paperwork for discrepancies. Order
Phones for 8 stores. Create Purchase Orders and make sure they are received on correctly. Train new hires.
Create the schedule weekly.
Accomplishments
Top sales. Set up and maintained an inventory and PoS system. Helped hire and train new sales associates.
Skills Used
Excellent customer service skills. Great organizational skills. Ability to learn and adapt to different situations.
Learned to set up and manage an inventory system. Proficient with RQ4 PoS system.
Assistant store manager
GamePad - Fredericksburg, VA - June 2009 to April 2011
Responsibilities
Maintained a clean store. Made orders to restock beverages. Organized gaming areas. Kept track of time
purchased by customers. Processed traded in games. Provided a friendly environment for customers. Assisted
customers with any questions or problems they may encounter. Oversaw birthday parties and gaming
tournaments.
Accomplishments
Helped to switch entire store to a new inventory and PoS system. Provided excellent customer service.

2. Skills Used
Inventory management and ordering. Customer service. Knowledge about the product. Organization.
EDUCATION
General studies
germanna community college - Fredericksburg, VA
2015 to 2016
General studies
James Madison University - Harrisonburg, VA
2008 to 2009
SKILLS
Proficient with Microsoft Office, Inventory Management, Proficient with RQ4, Moderate computer diagnosis
(5 years), Computer Hardware (Less than 1 year), Computer Repair (2 years)
LINKS
http://www.linkedin.com/in/EthanOKelley
CERTIFICATIONS
Insurance License