1. D A N I E L K O P E C
ECOMMERCE ACCOUNT REPRESENTATIVE / CUSTOMER SERVICE
PROFESSIONAL SUMMARY
Accomplished and driven eBay account representative with over two years’ experience in a rapid-growth organization
with an intermediary background in account management, wholesale management, customer service, and performance
optimization. Well versed in resolving customer calls, emails, and messages related to our product inventory. Providing
focused organizational skills, deal closing, and creative problem solving. Knowledgeable in providing appropriate
solutions to reach company vision by focusing on set objectives and initiatives.
TRACK RECORD OF SUCCESS
 Created and maintained all five accounts to a Top Rated Seller and Platinum PowerSeller status on eBay.
 Worked with a cross-functional team that collaborated as a focused unit to evaluate and resolve account specific
issues related to order shipments.
 Lead team with answers to questions and concerns on market places such as Amazon, Newegg, Rakuten, and
Craigslist while completely managing any and all eBay related situations.
 Maintained a score of 99.5% to 100% of positive feedback and seller rating for eBay accounts.
 Saved shipping and operating costs by switching to lighter boxes and poly bags/corrugated boxes through the use
of experience and education.
 Resolved all eBay cases as well as PayPal claims, disputes, and chargebacks to maintain top level performance on
multiple accounts.
CAREER BACKGROUND
Computechsale February 2015 – Present
E-Commerce Sales & Account Management Whippany, NJ
 Effectively providing problem resolutions through inbound phone calls, emails, and live chat with our customers and
suppliers.
 Strong client service: professional; diplomatic; supportive; excellent interpersonal skills with clients, management,
and staff. Easily adaptable to the ever changing needs of business.
 Handle and resolve placement of orders, refunds, and exchanges with a polite and attentive attitude.
 Proven organizational skills: prioritize, and delegate tasks; with the ability to easily multi-task on various issues.
 Performance optimization by meeting deadlines with accuracy and quality; able to deal with extended pressure;
strong on follow-through.
 Created titles, descriptions, auctions, basic photo editing, and ran package deals for all products.
 Experienced in closing wholesale opportunities with the following brands: Cisco, Juniper, Dell, HP, Apple, and other
sorts of electronic devices
 Managed and maintained accurate inventory to prevent double selling and delay of orders as well as boosting sales
 Proficient with various programs such as:
ShipWorks, Solid Commerce, PayPal, eBay Live Chat, Picasa, Google Drive, Microsoft Office, Excel, and Outlook,
Auctiva Listing, IQ Reseller
CONTINUED
DANIEL KOPEC
(PAGE 2)
Vision Technology Inc
March 2014 - December
2014

2. Customer Service & Office
Assistant t Ridgefield, NJ
 Handled Customers’ inquiries and communicated client issues to the technical department.
 Communicated with vendors, shipping companies, service providers to track inbound and outbound orders.
 Contacted and followed up with customers about complaints to ensure our customers satisfaction was maintained
to the highest standard.
 Updated excel reports on products to prevent missed sales on out of stock items
EDUCATION
Lincoln Technical Institute Paramus, NJ
Computer Support Technician (CST)
 An intense 1080 hour program combing theory and hands on practice to provide best results for clients
 Coursework included: PC Operating System Support, Customer Service Skills, Interpersonal Communications,
Computer Applications, Microsoft Suite, Participative Courses Supporting Remote Users, Basic Understanding of
Networking Equipment, Conflict Resolution
 GPA: 3.95/4.00

3. D A N K O P E C 1 1 @ G M A I L . C O M
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