The document is a resume for Ashley N. Johnson highlighting her experience in business and healthcare leadership roles over 13 years. She has a Master's degree in Leadership Development and has held positions managing customer accounts and implementing process improvements. Her core competencies include healthcare administration, team leadership, strategic planning, and customer service. She is proficient in various computer programs and seeks to continue her career in a leadership role utilizing her skills in management, customer relations, and operations.

1. ASHLEY N. JOHNSON, MSLD
2628 Barryknoll Street Kettering, OH 45420  740.463.8810 (C)  Johnson.362@wright.edu
PROFILE: BUSINESS/HEALTHCARE LEADERSHIP DEVELOPMENT
• MSLD Degreed and over 7 years of success and contributions in key leadership roles in corporate.
• Able to quickly assess operations and apply process development and improvement to greatly enhance work
production and staff performance.
• Confident trainer and multicultural staff motivator; recognized for exceptional problem solving, conflict
resolution, and process improvement capabilities.
• Demonstrated success in driving significant, lasting positive revenue gains through troubleshooting
organizational ineffectiveness and applying appropriate changes.
• Computer proficiency in MS Office Suite (Word, Excel, and PowerPoint), and readily adapt to new programs
and technologies.
• High degree of professionalism with an established reputation for quality, exactness, and results.
• 13 years of customer satisfaction and being an asset to company growth.
CORE COMPETENCIES
 Healthcare Administration  Manager Coaching 8-10 Employees  Interviewing Expertise
 Team Leadership  Staff Training & Development  Event Management
 Reviewing & Assessing  Strategic Planning  Attention to Detail
 Operational Streamlining  Process & Productivity Improvement  Planning & Scheduling
 Recording & Reporting  Policy & Procedure Development  Quality Assurance
 Employee Relations  Customer Service  Cost Control
 Team Building  Organizational Development  Quick Learner
 Strong Networking Skills  Strong Communication Skills Dependable
Versed in Mac & Microsoft Applications (Word, Excel, PowerPoint, iMovie, Adobe)
Versed in Seibel Customer1, SalesForce, Customer Connect, PRISM, STAR, SMARTworks, Outlook.
EDUCATION & TRAINING
Master’s Degree in Leadership Development
Wright State University, Beavercreek, OH, 4/2013
Bachelor’s Degree in Organizational Leadership
Wright State University, Beavercreek, OH, 6/2009
PROFESSIONAL EXPERIENCE
Standard Register Company, Dayton, OH (04/2012 to Present)
Healthcare Account Manager/Customer Service Representative
Manage several books of business accounts and confidently making critical decisions that impact our customers. As a
functioning member of the studio team, the representative will work on continuous improvement and analytical problem
solving for negatively trending data related to the key metrics. Also, the representative will work with the team and
participate during a new account implementation and ensure successful transition from implementation to production.
• Researches and resolves a wide variety of customer questions/issues related to quality issues.
• Recommend corrective and preventive actions to resolve issues and issues adoption into team processes.

2. Ashley N. Johnson, MSLD Page 2 of 3
• Management of customer requests for quotes, designs, orders and special projects.
• Determine on-going customer needs and ensures timely delivery of those needs
• Analyze customer business needs and plan for successful demand fulfillment via inventory management or
order placement.
• Assist Implementation team in on-boarding new customers.
• Establish and support accounts on and ongoing basis.
• Identify customer expansion opportunities and engages sales as required.
• Creation and analysis of reports.
• Taking initiatives to adopt all efficiencies gained with order processing.
• Assisting with data gathering for contract reporting for reorder business.
The Pub, Beavercreek, OH (9/2010-05/2012)
Server
Service customers with food and cocktails as well as maintain high performance standards for customer service and
sales upselling. Train and mentor newly hired staff as warranted. Communicate frequently with management for
business updates and potential revenue growth.
• Greet guest, highlight specials, take orders and establish a bond with each table.
• Up sell products
• Expedite food and run to tables
• Clean and reset tables
• Make sure all guests’ needs are met, leaving a positive impression with each guest to keep them coming back.
Pro Market Real Estate Solutions, Inc., Washington C.H., OH (9/2010-5/2011)
Escrow Officer
My company had fiduciary responsibilities in the transfer of property from one party to another. I secured the property
and examine documents to make sure that the terms of the sale are met on each end, serving both the buyer and
seller in the transaction. We held the deed in escrow until all of the terms of both the buyer and seller are met. The
buyer may deposit the money for the purchase with the escrow agent, which serves to "validate" the transaction prior
to last-minute closing terms. I served as a neutral, trusted third party to transactions that may involve persons who
never end up meeting each other.
• In charge of planning outings for the organizations we are involved in..
• Request as well as do title searches for the property we are handling.
• Create files, input information on official forms and company database.
• Request Payoff Demand Statements for mortgages.
• Schedule closings.
• Prepare settlement statements and close deals.
• Create all affidavits for closings.
• Notarize documents and organize files.
Banana Republic, Jeffersonville, OH (4/2010-11/2011)
Sales Associate
• Resolved customer concerns.
• Sold and explained benefits to opening a Banana Credit Card.
• Replenished and restocked new merchandise.
• Processed products to put back onto the sales floor.
Greeneview Local School District, Jamestown, OH (11/2009-6/2010)
Substitute Teacher
• Made sure lesson plans were executed on time.

3. Ashley N. Johnson, MSLD Page 3 of 3
• Kept students well behaved.
• Helped students in need.
• Kept students involved in classroom activities.
Affiliations
• Notary Public.
• Gap Inc. Volunteer
• Columbus Young Professionals Club
• Volleyball, basketball & softball
References
• Bob Freund; Director Technology Services
• Standard Register
• Email: bob.freund@standardregister.com
• Phone: 937-604-7168
• Ida Stark; Service Center QA Manager, Customer Service Admin
• Standard Register
• Email: ida.stark@standardregister.com
• Phone: 937-221-3252
• Ken Williams; Sr. HR & Paralegal
• Fuyao
• Email: kwilliams10@icloud.com
• Phone: 513-465-8578