Looking to be a team member for support and care in what is needed to make your company expand and grow.

1. DEBRA ANDERSON
26320 Berg Rd Apt 106, Southfield, MI 48033 H: 313-717-0331 shonte8656@yahoo.com
SUMMARY
A dedicated team player with more than 10 years of customer service in communication, multi-tasking, negotiating
and problem-solving. Able to work in a fast paced environment to accomplish an overall goal of customer satisfaction.
Computer proficiency in Microsoft Excel, Word, and Salesforce system.
ACHIEVEMENT
In-house Roadside Assistance, Warranty parts recovery funds of $250.000 and Import/Export savings of $175,560.
EXPERIENCE
Spoiled Rotten Child Care, Southfield, MI – Self Employed - Unlicensed CDC Provider
06/2005 to Present
• Developing skills in children.
• Plan and direct daily activities from infant to 12 years of age.
• Provide programs for low-income families to obtain financial resources.
• Provide after school tutoring for ages K thru 5th
graders.
Navistar Inc. (Workhorse Custom Sales), Madison Heights, MI - Warranty Customer Support Specialist
08/2005 to 10/2013
• Answered phone lines to assist customers and dealers with warranty needs and created cases on general
complaints, tracking and follow-ups via email and correspondence.
• Assisted in litigation customer support for warranty issues, negotiation of final resolution, and payable
process.
• Created reports weekly from Salesforce to Excel on parts recovered and goodwill accounts.
• Involved in several recall campaigns for commercial and RV vehicles 1999 – 2014 (International, Navistar,
Workhorse).
• Provided transport for shipment of parts to different regions and from suppliers, dealers and sublet services.
• Prepared documents for offer letters, reimbursement and check request to customers and finance.
Workhorse Custom Sales, Troy, MI - Reimbursement Coordinator
09/2003 to 08/2005
• Advocated for customer’s complaints with dealers, OEM payments, repairs, and vehicle parts concerns.
• Analyzed incoming letters from customer’s reimbursement request.
• Answered an average of 70-80 calls per day by addressing customer inquiries and concerns.
• Involved in several recall campaigns for commercial and RV vehicles 1999 – 2012 (Workhorse).
• Researched and verified/document information.
• Reviewed and prepared warranty offers for customer goodwill accounts.
EDUCATION
Associate of Arts: Paralegal, 2009 Oakland Community College - Farmington Hills, MI
GED: 1995 Williams Center - Detroit, MI
INTERESTS and
ACTIVITIES
• Volunteer Work (Feed the homeless, Food Pantry, Cass Park Outreach, Community volunteer)

2. References available upon request