1. Dio M. McAdams-Rodriguez
McadamsDio@ymail.com
Objective: To contribute to an organization utilizing my professional experience in
Customer Service and Office Administration.
Experience
Express Employment Professionals Howell, MI Front Office
Coordinator 04/14 to current
• Organization of Front office
• Set the tone of the office and ensure the atmosphere is both energetic and engaging
for all guests and candidates in the office.
• Checking in and processing candidates for their interview
• Receiving inbound calls using an 8-line phone system, assisting potential candidates,
transferring calls, and message taking using Microsoft Outlook
• Scheduling candidates for interviews for open positions
• Confirming appointments scheduled by telephone contact, email confirmation, also via
Zip Whip text service
• Data entry –alphanumeric, numerical, 10-key 7000-9999 KPH
• Complete candidate profiles: conduct and document results of background, skills
testing, drug screen, authorization of employment status, audit of i9 document
• Update and enter information regarding both candidates and client into a dynamic
CRM system
• Sourcing candidates for openings by pulling resumes online via CareerBuilder,
Monster, Michigan Talent Bank
• Track office activity using Microsoft Excel and creating weekly reports for office staff to
track their activity; in addition the information is presented to the entire office during the
weekly status update meeting. Also providing monthly, quarterly and yearly reports for
Business owners
• Updating our micro site expresshowell.com monthly with Employee Newsletter,
Employee of the Month, and Employee Referral Bonus.
• Ensuring company social media presence via Facebook and Twitter with daily
updates with Associate Birthdays, Associates hired in year to date and Job tip articles.
Michigan Appliance Repair Hartland, MI Call Center
Representative 07/13 to 04/14
• Receive inbound calls using a 6-line phone system
• Schedule customer’s appliance repair via inbound calls and warranty dispatches using
Service CEO Software
• Call to confirm appointments the day before service and provide an estimate of
technician’s arrival time to customers who booked an available all day appointment
• Calling customer’s when parts arrive and processing part orders by phone when
technicians are onsite

2. • Serve as a liaison between customers and technicians in the field, communicate any
earlier arrival times or unforeseen delays
• Assist Call Center Manager when necessary to route technician schedules
• Meet or Exceed company standards to scheduling service repairs
• General office upkeep, cleaning, and organization
Great Lakes Crossing Auburn Hills, MI Guest Services Rep. 11/12
to 05/13
• Accommodating guests of the mall with superior customer service
• Selling of Ticketmaster event tickets and mall gift cards
• Conducting weekly surveys to track visitors from 50+ miles to improve marketing of
Great Lakes Crossing Outlets
• Answering phones and directing customers to stores
• Providing rental of wheelchairs and amigos to guests
• Serving as liaison from guests to mall management to improve customer satisfaction
Rent-A-Center Pontiac, MI Sales Manager 08/10 to 12/12
• Setting up customer accounts and matching with affordable payment options based on
their individual situation and circumstance
• Building lifetime relationships with customers by following up with them after delivery to
ensure their satisfaction and capture referrals
• Telemarketing prospect customers, referrals, and current customers through calls and
mailers to expand business
• Serving as liaison between customers and store manager to address any service or
product issues
• Create manage and execute plans to increase sales and profits
• Set specific goals for store performance and employee training and development
• Provide leadership and guidance to employees in store manager absence
• Inventory management and security of all store assets
• Opening/closing of store
Timberland Auburn Hills, MI Sales Manager 11/04 to 03/10
•Excelled in customer service and personal performance creating advancement for a
promotion as the Store Assistant Manager in 08 from my previous position of Sales
Associate
•Used my abilities as a communicator and my product knowledge to conduct sales
meetings where employees learned effective techniques for selling the company's
product care line
•Spent a great deal of time using MS- Word and Excel spreadsheets tracking and
recording the stores sales

3. •Worked alongside store manager creating various contests to boost employee
productivity and growth in the store
•Completed community service hours working with various schools and groups to
involve the community directly with the "green footprint" image for the company
Waterford Oaks Water Park Waterford, MI Park Assistant
Manager 05/04 to 05/08
•Excelled in customer service and personal performance creating a promotion as the
Park Assistant Manager in 06 from my previous position of Park Attendant
•Used my knowledge of MS- Word to create an organized tasks system for the Park
Attendants to follow during the opening and closing of the Waterpark
•Worked alongside Park Supervisor to hold monthly meetings to train staff on
emergency procedures at the park
•Managed group contracts contacting organizations to set up and/or confirm times for
them to attend the park
•Managed Park Attendant schedules
Education
Pontiac Northern High Pontiac, MI
Diploma earned 2006
Skills
Proficient in Microsoft Word, Excel and Outlook / Managed teams of 3-15 / Bilingual in
English-Spanish / Excellent Customer Service skills / Driven to meet goals and
company standards
References:
Available upon request