1. Daphne R. Serrano
1613 Richmond Meadow Court, Loganville, GA 30052
678-876-8250
dphnserrano@gmail.com
Professional Profile:
Have over 20 yearsof honorable service inthe UnitedStatesAirForce HumanResourcesManagement and
administrativearena. Provenabilitytostructure HRstrategythat alignswithcorporate goals/objectivesand
providestactical directionforthe achievementof keyinitiativestorecruit,select,train,andretain. Workswith
professionalof all levelsandbuildstrustingrelationships.Outstandingcommunicationskills.Abilitytosolve
problemswithease andsound judgment.Skilledinanalyzingdataandgivingpresentations.Incredibly
organized,detailedoriented,andcommittedtoproducingqualitywork. Abilitytoadjusttoevolvingsituations
and shiftingprioritiesinacalm andbalancedway. Human resourcesandaccounts payable professional with
over15 years’administrativesupportexperience. Recognizedforoutstandingdisciplineandleadership. Skilled
inall aspectsof office personnel:payroll,benefitsadministration,accountspayable,customerservice,
administrativesupport,purchasing,facilitiesmanagement,eventplanning,compliance. Moreover, synthesize
win-winsolutions.
Core Skills:
Human Resources StrategicPlanning&Budgeting Administrative Support
Payroll Processing HR Policies,Procedures,&Programs I9 and EEO Compliance
Compensation&BenefitsAdministration Critical Thinking&ProblemSolving Expense Tracking
CustomerService Leadership
AccountsPayable CommunicationSkills
TechnologySkills:
MicrosoftOffice Suite:Word,Excel,PowerPoint,andOutlookGoogle+,Google Hangouts,Skype,Facebook,and
LinkedIn,ADPPayroll,TimeandAttendance.
Accomplishments:
-TrustedAdvisorto Leadershipinitiatedtrackingsystemfor211 Departmentof Defense (DOD)civilians;identified
trainingneeds,requirements,andstandardswhileperforminganeedsanalysis--created119 jobs.
- Manage humanresource programsfor 5 SeniorDirectors,trainedandbriefedall on(GTC) requirements. Served
as GovernmentTravel CardApprovingOfficerfor 3,450 accounts,maintainedadelinquencyrate of <2.5%.
- SeniorHR Managerminimized man-hoursby20% by streamliningthe briefingprocess& eliminatingthe one-
on-one briefingprocesswitheachperson. Served1,481 personnel as acounselor.
-Primary evaluation monitor tracked 2.5K military and civilian medical personnel reports with 100%
accountability/accuracy;recognizedby81 medical groupdirectorforleadership/takecharge attitude.

2. Professional Experience:
ColumbusAir Force Base ColumbusMS
SeniorTraining Manager 2010-2015
(RetiredUSAF) CommandPostSupervisorof TrainingProgram,ColumbusAFB,MS
 Completed20-yearAirForce careerwith five years’experienceasEmergency/CommandPostOperations
Manager; workedonaverage 48-52 hours perweek. MaintainedaTopSecretsecurityclearance. One of the
nation’smosttrustable.
 Advisedexecutive leaders,seniormanagers,andgeneral managerson activitieswithinoperationscenters,
rescue coordinationcentersandcommandcenters. Developedoperationalreportingprocedures. Reported
international treatycomplianceinformation.
 Manage humanresourcesactivitiesfor2.5K employees.Manage HR programs,includingcompensation,
benefits,andstaffing. Supervise8HR specialists/generalists, twoadministrative assistantstrainedand
oversawwork twocivilians.
 PartnerwithAirEducationTrainingCommandmanagerstorecruit,train,and develop exempt-level training,
workforce.
 Developedandguide HRteamsto ensure overall effectivenessandachievementof departmental and
companygoals.
 Managed 30K equipmentaccount/63items;zeroerrorsduring tenmandatoryinspections;earned
winning14
FTW AETC BestSmall DRA Team Award.
 Provide ongoinginvestigationandmaintenance forall HRpersonnel securityclearance.
Notable Achievements:
 Performedasoffice manager,maximizedbudget/preservedresources;coordinatedwith
HAF & Major Air Force Commands(MAJCOM)--secured$10KinIT equipment;developingan
Alternate CommandPostinlessthan twomonths.
 Servedasthe Director of the CommandPoston Duty inthe absence of one beingappointed.
Most experiencednominatedtofulfilled thisassignment;dominantforce inreceivingAETC
Small CommandPostof the Year recognition.
Barksdale Air Force Base ShreveportLA
Human Resource Manager, Supervisor 2006-2010
Supported2.5Kmilitaryandcivilianpersonnelwithall in-processing,out-processing,leave,Government
Purchase Card Holder,GovernmentTravel Cardmonitor(GTC) &accurate personnel data.Trained&managed
20+ staff membersonoffice operations.
 Assistedseniordirector’swithdevelopingcareerinformation,motivationprograms,manageddirector’s
calendar,preparescorrespondences,andmanagedadministrative procedures.
 Drawn upand implemented HRpoliciesthroughoutthe unit.DesignedandImplementedanew squadron
extendedtourdecorationprocess;increaseddecorationgiventopersonnel by5%
 NominatedforassignmenttolargestCommanderSupportSquadron,inprocessed400+ overdue Permanent
Change of Agencyactionswhile coordinatingwiththe resource managementoffice(RMO) toensure the
propermanpowerwasmaintained.Error-proofedthe processwhile problem-solvingtocorrectthe many long-
standingdiscrepancies.
 Providedemployee mentoring,counseling,andguidance;writesemployee evaluationsreports.
 ChairedMobilityProcessImprovementConference;targeted threeareastoimprove,established aplan
and installed
permanentfix;expedite the process by10%.

3. Notable Achievements:
 PrimaryCommandandControl (C2) TrainingManager; Directed/Created initial,recurring,andrefresher
trainingfor70 personnel;Revamped2directed HigherHeadquarterseducationlayoutsupdated415
items, wrote/administered 198test,130 scenarios’,generateda250 practice testing database.
PentagonAir Force Base WashingtonDC
Human Resource Manager 2006 - 1995
Responsible forpreparing&processingadministrativesupportactions.Actedasthe keyliaisonbetween
multiple agencies.Maintainedprofessional contact throughanycorrespondence.Supported5.5K+ militaryand
civilianpersonnelwithall in-processing,out-processing,leave,GovernmentPurchase CardHolder,&accurate
personnel data.Trained&managed20+ staff membersonoffice operations
 OversawSeniorDirector’s regulatory programstoinclude; weeklyschedule meetingandmanageddirectors
calendar,prepares correspondences andmanagedadministrativeprocedures.
 Exceptional abilitytointerface andcollaborateeffectivelywithpersonnel atall businesslevels.
 Institutedproceduresandprocessesforupdating/gaining/losingpersonnel;trained13 staff membersonnew
procedures;reduceddatadiscrepanciesby80% providingdirectorswithcurrentandaccurate data.
 ServedasGovernmentPurchase CardApprovingOfficerfor899 accounts.Sustainedadelinquencyrate of
<1.5% for2,500 personnel.
 Primaryevaluationmonitortracked2.5Kmilitaryandcivilianmedical personnelreportswith100%
accountability/accuracy;recognizedby81 medical groupdirectorforleadership/takecharge attitude.
 SupervisedandperformedHRfunctions.Completedpersonnel actionrequests, validatedrequired sourced
documentsand updatedmasterpersonnelrecords.Interviewedand authenticated personnel requirements.
Advisedoncareerprogression,benefitsanddependentsprograms.Updatedpersonnel datasystem(PDS)
records.Managedretentionprograms,assisted personnel inmakingcareerdecisionsandadvisedonbenefit
programs. Ensured compliance withpersonnelpolicies,directives, andprocedures.
 Managed promotion andtestingprogramforover1000 personnel;responsible forverifying
eligibility/ensuringeachmemberhadall requiringmaterial.
 Ledprocessof 400 overdue permanentchange of assignmentaction;coordinatedeffortswithresource
managementoffice toensure proper manpowerpositionnumbers werecorrected,andall updates were
made.Long-standingdiscrepancyresolved.
 Directedwork,establishedandreviewedperformancestandards,identifiedtrainingneeds, executedthe
disciplinary actionand performedothersupervisorydutiesforsevenpersonnel.
Education
BACHELOR OF ARTS | AUGUST2014 | ASHFORD UNIVERSITY
Major: HomelandSecurityandEmergencyManagement
Certificate:Medical Office Assistant