Revised 2/18

1. VICTORIA JEWEL HART
206 Causeway Drive #340 Wrightsville Beach, NC 28480 (202) 230-2598 or (757) 632-0333
vjhart5@gmailcomhttps://www.linkedin.com/in/rev-askdrvictoria-hart-84521a59
M ANAGE R , TRAI NE R AND ENT RE P RE NE UR
 Excellent communication and customerservice skills fora staffof300+ to analyze,execute plans and managetargetgoals.
 Specialized knowledge and innovativetraining in the science ofbehavior,leadership skills,decisionmaking,multi-tasking.
 Formulate and implement ethicalcoaching,managing,training programs to motivate personnelwith rewards systems.
 Disciplined with the ability to work in fast-pace,high stress situations while maintaining focus,hospitality and peace.
 Innovativeability to assesscustomerpreferences,customersatisfaction andmarketing strategies.
 Exercised the art of dealing with people in a sensitive and effective way while providing the highest quality of ethical
considerationsas wellas statutory,administrative,and some case lawfacts in the workplace.
 Limited conversationalJapanese,SpanishandAmerican Sign Language.
PROFESSIONAL EXPERIENCE
IHART MINISTRIES & MEDIA/UNIVERSAL CENTRE OF LIGHT — Wrightsville Beach, NC
Founder & Counselor,2005 to Present
Key Results:
 Created and developedinnovative style in iHart Ministries an Media.
 Budget,marketing and payment analysis forsuccessful operations.
DEPARTMENT OF HOME LAND SECURITY — Colorado Springs, CO
Screener Supervisor,2002 to 2007
Key Results:
 Implemented strategies,structures andcompetencies ofmanagers.
 Prepared and demonstratedpeace in life threateningsituations.
 CustomerService Leaderin resolution ofvarious last-minute issues.
 Utilizing the science ofbehaviorin utilizing insight and foresight.
 Accommodatedflexible 24 hourshifts to meet company demands.
U.S. NAVAL RESERVE CENTER — Charlotte, NC
Seaman – Naval Intelligence,2000 to 2003
Key Results:
 Analyzing intelligence fromboth nationaland internationallevels.
 Make informed decisionsregarding tactics,military personneland logistics.
 Trained,directed and supervised personnelto execute strategies to reach goal.
 Maintained confidentiality to ensure protection ofproprietary.
NORTHWEST AIRLINES— Livonia, MI
Call Center Manager, 1985 to 1999
Key Results:
 Responsible formanaging seniormanagementstaff
 Managed,supported andguided a staff of300+
 Identified and implemented processimprovement to increase efficiency to achieve optimumsales results.
 Analyzed callcentermatrix forhigh level call centerservice levelperformance.
 Supervisedinformation forpresentationsforall training including tenuredemployees on healthand safety.

2. VI C TO RI A JE W EL H A RT 202-230-2598 or 910-769-9832  Page 2
SHELL OIL COMPANY — Detroit, MI
Manager, 1981 to 1985
Key Results:
 Awards forastute globalairline procedures to fulfill customerrequests.
 Evaluated,motivated andtrained customerservice employees.
 Successfully exercised flexibility through 4company mergers.
EDUCATION
UNIVERSITY OF THE ROCKIES — Denver, CO
DoctorofPhilosophy(PhD)– OrganizationalDevelopment in Leadership (Entrepreneurship)– 2020
MAHARISHI UNIVERSITY OF MANAGEMENT — Fairfield, IA
MasterofArts/Master(MA/MV) – Concentrationin Science – 2011
UNIVERSITY OF SEDONA –SEDONA, AZ
Doctorate (D.Msc) – Divinity in Spiritual Psychology/Religion – 2009
PEACE MINISTRY, BELOVED COMMUNITY — Ashland, OR
MasterofArts (MA)– Divinity (Peace Ministry)– 2005
HONORS, AWARDS AND MEMBERSHIP
 Homeschooling in Michigan Association – 2003
 National Association of Female Executives – 2003
 National Campaign for Tolerance – 2003
 Martin Luther King, Jr Parade Organizer and Fundraiser – Miami, FL – 1993-1995
 Shell Oil Company – Manager – Outstanding Sales – 1984
LANGUAGES
English ★★★★★
Japanese ★★★
Sanskrit ★★★
Spanish ★★★
American Sign Language ★★★