1. MARK S. FISHER
Telephone: (210) 383-4257 | E-Mail: mfisher3314@sbcglobal.net | 3314 Edge View, San Antonio, TX 78259
DIRECTOR of HUMAN RESOURCES
An accomplishedandenergeticSeniorHuman ResourcesExecutive withover20 years of demonstrated
expertiseinleadershipandinprovidinginnovative humancapital managementsolutions;including
strategicplanning,policyandprocedure administration,recruitingandhiringpractices,personnel
development,retention approaches,legalcompliance structures,managerialsupport,negotiations,and
conflictmanagement. Highlyskilledincommunications,mentoringandintegratingdiverse teams
arounda commonvision. Core competenciesinclude:
• Policy Administration • BudgetAdministration &
Reporting
• Performance Management
• Workforce Planning • Performance Evaluationand
Appraisal
• Compensation&Benefit
(Incentive)Plans
• HRIS TechnologySolutions • Recruitment&Retention • Integration&Change Efforts
• Employment Law • Coach & Counsel Managers • Employee Relations
• Organizational Development • ManagementDevelopment • ManagementTraining
CAREER HIGHLIGHTS
Human Resources: Resolvedhumanresourcesrelatedinvestigations;systemizedreportingsystemfor
internal investigation. Result: Consistentpracticesanddiscipline throughoutthe companyforvarious
EE issuesresultedinnoemploymentrelatedlawsuitsorsettlements.
Ledteam of Human ResourcesandInformationSystemsemployeesinexecutionof employee survey;
teaminterpretedresultsandrecommendedcoursesof action. Result: Improvedemployee satisfaction
for 3 consecutive years.
Compensation/ Incentive Rewards: Designednew recognitionprogram;conductedfocusgroupsof
teammembers & managerstoget input/feedback. Result: Launchednew programwhichwaseasyto
execute forthe managersandresultedinimprovedoperational scores inGuestSatisfactionto93%.
Payroll: Led4-memberhuman resourcesteamtoimprove WorkOpportunityTax Credits(WOTC)
compliance;identifiednecessarychangestocurrentonboardingsystem. Result: ImprovedWOTC
compliance from 78% to 100% of all newhiresbeingreportedandincreasingWOTCtax creditsover
$100,000 in firstyear.
Staffing& Recruitment: Improvedscreeningsystemforfield managers;identifiedvendorpartnerto
reduce applicantscreeningtime andrevised currentinternal interviewingtools. Result: Reduced
turnoverinteammembersinfirst 30 daysby 50% andgeneratedanannual savingsintrainingcostsof
over$300,000
Employee Retention: Implementedmanagementretentionprogramfornew hireswithaninitial goal to
improve newhire retention to75% infirst6 months;usedperiodiccheck-instobuildrelationshipswith
newhires. Result: Exceededgoal byincreasingnew hire retentionto 85% infirst6 months.
ManagementRetention: DevelopedRecruitmentandRetentionPlantoreduce Managementturnover;
proactivelyidentifiedpotentialissuesof turnover. Result: Reducedof managementturnoverfrom45%
annuallyto28% resultinginannual savingsof over $500,000 intrainingandrecruitmentcost

2. Mark Fisher |(210) 383-4257 | mfisher3314@sbcglobal.net Page 2
PROFESSIONAL EXPERIENCE
Carrols Restaurant Group/ FiestaRestaurant Group 1986 to Present
* Taco Cabana Division spun-offin 2012 to formFiesta RestaurantGroup
DIRECTOR OF HUMANRESOURCES San Antonio,TX 2002 - Present
Taco Cabana Division
RestaurantOperationsresponsibilitiesforover5,100 employeesand 168 restaurants
 Managed 9-member,HumanResourcesdepartmentwith 0%turnoverin 11 years.
 Developedleadershiptrainingclassesformanagerstoaidinbetterunderstandingof compliance
issueswhichresultedin 94%favorable outcomesin unemploymentcases.
 Recommendedandmade changestocurrentpayroll andonboardingsystem toachieve 100%
compliance and maximize WorkOpportunityTax Credits.
 Developedtrainingmaterialsandworkshopsforsuccessful rolloutof new payroll system(UltiPro).
REGIONAL HUMANRESOURCES MANAGER San Antonio,TX 1993 - 2002
Burger King Divisionof Carrols Restaurant Group
Provided Human Resources supportto 72 Burger King Restaurants(2,100 managementand hourly team
members,12 District Managersand 1 HR Recruiter.)
 Managed the recruitmentandselectionprocessformanagersandhourlyteam members.
 ReducedManagementturnover 34% (from50% to 33%) and team memberturnover 28% (from
225% to 160%).
 Respondedtoandinvestigated internal employeerelationsissues managersandhourlyteam
members.
 Managed Internal HumanResource Auditsfor the regiontoensure compliance withcompanypolicy
and legal requirements.
 DesignedandpresentedRegional Trainingprogramsinareasof company policy,FLSA,legal
compliance,teambuildingandshiftreadiness.
EDUCATION
 Bachelor of Arts degree in Business Administration, Youngstown State University, Youngstown, OH
PROFESSIONAL AFFILIATION
 Society of Human Resource Managers (SHRM), Member, 1998 - Present
HRIS / TECHNOLOGY EXPERTISE
 PeopleSoft  UltiPro  Lawson
 Microsoft Word  Microsoft Excel  Microsoft PowerPoint
 Microsoft Access  Telescreen ATS  Snag a Job ATS