I am a customer-friendly professional with the ability to deliver high-quality, responsive service in a customer driven industry, aiming to increase efficiency and customer satisfaction. I possess a Bachelor of Science Degree in Communications and Media Management and I am actively pursuing a Masters of Science Degree in Human Resources Management. I have worked side by side with senior administrators on matters regarding finance, corporate compliance and human resources, while acquiring a good understanding of organizational principles and practices, planning, records management and wide-ranging administration. As you’ll see on the enclosed resume, the depth of my experience in Human Resources and Administration, I am a self-starter that is well aware of the importance of prompt, attentive service⎯and painfully aware that it is rare these days. If you’re looking for a hard worker and fast-paced learner to provide superior service and to promote customer satisfaction, you’ve found one. Please feel free to contact me via email me at mrskiacampbell@gmail.com. Thank you for this opportunity, I look forward to hearing from you.

1. SHAKIA T. CAMPBELL
10702 Ashford Circle, Waldorf, MD 20603 ♦ Mobile Number: 240.351.3980 ♦ Home Number: 301.638.2691
Email: mrskiacampbell@gmail.com ♦ Duty Location: Washington, DC Citizenship: United States Citizen♦
SC
PROFESSIONAL SUMMARY
Former Federal Government Human Resources Assistant with career status and reinstatement eligibility. Experience in Human Resources and
Administration: assisting with employee recruitment, staff development, time and attendance, HR projects and records management, coupled with
knowledge of benefits and compensation plans, policies and procedures, employee relations, records management and auditing, workplace
safety/security, processing personnel actions, customer service orientation & on-boarding, training and organizational development.
EDUCATION
STRAYER UNIVERSITY MASTERS OF SCIENCE, HUMAN RESOURCES MANAGEMENT 12/2018
BOWIE STATE UNIVERSITY BACHELOR OF SCIENCE, COMMUNICATIONS & MEDIA MANAGEMENT 12/1999
PROFESSIONAL EXPERIENCE
KIPLING Senior Sales Associate/Assistant Manager MARCH 2015 - PRESENT
 Supervised a staff of 15 sales professionals, manages payroll, benefits administration, the pre-employment process, new hire
orientation, maintaining and securing employee files, store scheduling, time and attendance management, training and
motivating associates to achieve maximum sales productivity; and customer service.
 Acts as a liaison to the Store Manager and Area Manager regarding employee relations, day-to-day operations and
any compliance related matters.
 Performs customer service functions by answering employee requests and questions.
 Verifies I-9 documentation; submits the online investigation requests and assists with new employee background checks
using Taleo; acts as the liaison to the HR Department in handling and performing various payroll/benefit-related concerns.
 Assists with recruitment and interview process; schedules meetings and interviews as requested by Store Manager; makes
photocopies, faxes documents and performs other clerical functions; files papers and documents into appropriate employee
files; assists with the preparation of the performance review forms and with processing of terminations.
 Knowledge of corporate and regulatory compliance, including ADA, EEOC, workers compensation and FMLA.
FIVE BELOW Assistant Manager DECEMBER 2014 – MARCH 2015
 One of the top-selling Management Associates with over $30,000 in sales volume achieved in one month.
 Supervised retail staff of 20, maintained store operations, merchandising, receive and process shipments; follow
market plan to set the floor with new products and marketing. Computer-Savvy and knowledgeable of interface
programs such as: Kronos and Reflexis used for employee tracking, task management, payroll and scheduling.
 Resolved product/service problems by clarifying the customer's complaint; determining the cause of the problem; selecting
and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
CHILDREN OF DESTINED BEGINNINGS LEARNING CENTER Administrative Manager AUGUST 2012 – DECEMBER
2014
 Successfully assisted with the start-up and development of Children of Destined Beginnings Learning Center.
 Coordinated logistics for the department’s in-office meetings and events including scheduling, venue arrangements, set-up,
equipment needs, refreshments, materials, invitation and RSVP process.
 Maintained Center’s databases of contacts for current, former and future students. Maintained records, prepared invoices,
reports, and composed correspondence relative to the work.
 Performed administrative support duties, managed program or office documentation, and coordinated conference calls and

2. Shakia T. Campbell
travel arrangements; prepared meeting materials for Board meetings and attended meetings for the Center taking official
meeting minutes and performing general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
FEMA Human Resources Assistant JANUARY 2006 – MARCH 2006
 Provided services to the following: Facilities Management, Recovery Division, EMI, NIMS, and Preparedness Division.
 Acted as a liaison for upper management and external customers; bringing resolution to common workforce needs and issues
through consultative/problem solving approach; established and maintained case files for job vacancies; requested vital
information from other government agencies; maintained a log of applications for prospective employees, operated computers
and peripheral equipment to input and retrieve data from automated systems to track requests for personnel actions; and
prepared and sent out letters of acknowledgement.
 Also responsible for personnel file maintenance, conducting new hire orientations, entering and maintaining employee records
in NFC/EPIC/HCUP system.
 Provided support and assistance to the Director of Human Resources, Human Resources Manager and Human Resources
Specialists
 Scanned documents, electronically transmitted files and/or distributed required forms to appropriate officials in a timely
manner.
 Serviced employees' performance documents and reported findings to the appropriate Specialist.
 Reviewed all performance documents for completeness, compliance with regulatory guidelines, directives, appropriate
signatures, technical adequacy, and timely submission.
 Worked with HR Specialists to ensure all serviced employees have been provided performance management guidance and
assisted customers with an array of assistance as needed.
 Advised the supervisor and HR Specialists of problem areas and recommended solutions.
 Assisted the HR Specialist with coordinating training and/or briefing sessions for new employees. Ensured facilities, materials
and equipment are available to support the training and/or briefing program.
 Collected award/recognition nomination packages for processing. Acquired and maintained knowledge of regulations and
criteria pertaining to the various awards programs.
 Reviewed documents for eligibility and compliance with appropriate guidelines, directives, and other regulations. Secured
appropriate signature(s) when required. Prepared award certificates, submitted documents for approval and assisted in the
preparation of award programs and ceremonies.
 Provided a variety of administrative, substantive clerical and other general office support for FEMA. As required, received,
dated, and distributed incoming mail, correspondence and actions, ensuring timely receipt by appropriate individual. Prepared
a variety of correspondence, memorandums, forms, statistical and graphic charts, and other documents, working from rough
drafts, documents, written instructions, or brief oral statements. Ensured accuracy of spelling, grammar, punctuation, data,
etc. and presence of necessary enclosures.
MCNEIL TECHNOLOGIES Human Resources Coordinator OCTOBER 2004 – OCTOBER 2005
 Entered and maintained employee records in HRIS/ADP system, such as: status changes, inputting personal information;
supporting the recruitment administration; maintaining standard reports; setting up employee garnishments; and managing the
tuition assistance program; conducting background investigations and initiating and tracking multiple actions.
 Created and designed reports, tables, visual aides and instructional materials; prepared informational materials for various
meetings; trained various employees on a variety of Human Resources procedures; advertised positions in targeted
newspapers, publications and online recruitment sources.
 Performed a wide variety of clerical, technical, administrative, and office support duties; such as: customer service, both in-
person and by telephone; screen and direct telephone calls; take and relay messages; answer questions from employees and
the general public regarding human resources issues, rules, and regulations relating to human resources management;
respond to employment verification requests, salary and benefit surveys, and other requests for information.
 Planned and coordinated recruitments and examinations; prepared job announcements and advertisements; notified
candidates of application/employment status; prepared certification lists.
 Coordinated post-offer pre-employment physicals, psychological evaluations, drug screens or other pre-
employment screenings as may be required.
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3. Shakia T. Campbell
DEPARTMENT OF TRANSPORTATION Human Resources/Administrative Assistant APRIL 2001 – OCTOBER 2004
 Provided assistance to OST and BTS agencies and other users on payroll/personnel issues and policy/procedures,
performing a wide variety of administrative tasks associated with maintaining and supporting the work performed within the
organization.
 Supported the Associate Director of Human Resource Operations and the Human Resources Manager; assisted in
coordinating marketing strategies and the development of promotional materials; promoting human resource services.
 Made arrangements with investigators for official personnel file review; input time and attendance into IPPS automated
system.
 Keyed personnel actions and entered information into the Consolidated Personnel Management Information System, worked
with specialists to determine appointment eligibility; reviewed personnel requests (SF-52’s) to determine the nature of action;
established and updated employee records; separated files and distributed Notification of Personnel Action forms to
appropriate staff; evaluated applications for job-related criteria pertaining to career service and education; and conducted new
hire orientation for entrance into the Department of Transportation.
 Participated in program planning support work such as research project coordination, travel documentation, budget
coordination/tracking, agreements, and purchasing/procurement of supplies and equipment, and human resources
administration.
 Assisted in developing and executing the annual budget, e.g. developing financial plans, monitoring spending, preparing
financial reports, tracking and providing information on costs, and reviewing for consistency, accuracy, and
procedural/reporting requirements.
 Reviewed formal outgoing correspondence for proper format, grammar, punctuation, etc.
 Used an electronic calendar and spreadsheet to document employee leave schedules and to commit time for appointments
and meetings.
 Used a variety of graphical, spreadsheet, and database software packages to obtain statistical data from published reports
and manipulate data to produce tables and charts for program management and administrative use.
 Drafted correspondence, prepared notification and non-select letters for merit promotion files, and purging files in accordance
with established procedures.
REFERENCES FURNISHED UPON REQUEST
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