Current Resume

1. William J. Neuls Jr.
321 West Laurel, Apt. 1007, San Antonio, Texas 78212, 210-363-5858  email address: neulsjr@hotmail.com
PROFESSIONAL SKILLS
Military Veteran, HR Department Startup, HR Policies & Procedures, HR Program/Project Management
Employee Orientation & On-Boarding
Employment Compensation, Employee Relations, Federal & State Employment Law
FMLA/ADA/EEO/WC, Full Cycle Recruiting & Retention, Training & Development, Organizational Development, Payroll,
Benefits Administration & HRIS Technologies
Education
MA in Counseling – Webster University, San Antonio, Texas
MA in Human Resources Management – Webster University, San Antonio, Texas
BS in Healthcare Administration – Southwest Texas State University, San Marcos, Texas
WORK EXPEREINCE
Volt Workforce Solutions
Sourcing Specialist – 8/2014 – Present
 Sourced more than 1000+ qualified candidates for Technical and non-Technical Roles to accommodate start classes of 125
every 3 weeks. Experience in placing candidates in contract to hire, permanent placement and direct hire positions.
 Ranked in the top 50 among recruiter’s and sourcing specialist nationally within the company for gross margin (GM) dollars.
 Work directly with the candidates to determine availability, technical aptitude, personality fit, skill assessment, and desired
pay scale.
 Partnered with college recruiting groups to fill entry-level roles. Worked closely with hiring managers to create and refine
hiring goals and objectives.
 Created job descriptions and job ads that were placed on all Social Media and Employment sites. I.e. Facebook, Twitter,
Craigslist, Texas Workforce, Monster, Indeed, Dice, LinkedIn, etc.
 Continuously source candidates within a broad range of industries i.e., Accounting, Banking, Business, IT, Oil & Gas,
Insurance, Manufacturing and Retail.
 Interview, test and submit qualified candidates to the client. Work closely with the BDM to develop, maintain, expand and
grow the client base. Establish, maintain and enhance communication between the client and our recruiting team.
 Send out direct marketing to candidates about the positions available and job fairs.
 Visit the call centers to run on-site job fairs. Attended job fairs to recruit potential candidates.
 Actively participating in networking events, mixers, luncheons, conferences and military hiring and workshops events to
recruit candidates. Actively search job boards, postings and referral networks for new candidates and leads.
 Use Google X-Ray search tools, Boolean searches and other recruiting techniques to find qualified candidates.
 Managed external agency relationships to maintain candidate flow and control cost.
 Actively participates in all team meetings; actively shares ideas and concepts.
 Ability to data mine relevant job boards, databases, and search engines.
Accenture
Service Desk Lead/Recruiter 8/2011 – 8/2014
 Part of recruitment team performing full cycle recruiting activities sourcing, identifying, developing candidate pools, screening,
coordinating/leading interviews,and recommending candidates. Recruited for multi-leveltechnicalpositions, i.e.,candidateswith
C++, .NET, Java, Web, Database, Project Management and/or Network experience.
 Experience in placing candidates in contract to hire, permanent placement and direct hire positions.
 Responsible for conducting employee orientation, forecasting staffing and scheduling needs, time and attendance administration,
mentoring, counseling and coaching of agents.
 Part of training and development team responsible for designing, developing and delivering training materials. Responsible for
scheduling and conducting training via classroom, on-line and/or web-based training.
 Shift Lead for the America Service Desk.The Service Desk is responsible for providing service to over 20 differentglobalaccounts
24 hours a day, 365 days a year. Supervise a team of 30 service desk agents, who are located in San Antonio and in Dallas.

2. Accenture
Service Management Team Lead (Interim) 07/07 – 09/08
 Managed and supervised an 8 memberteam of service management representatives located in Texas,Pennsylvania and Virginia with
global contracts ensuring they delivered service management services.
 Part of the recruitment team responsible for fullcycle of recruiting activities sourcing,screening,interviewing,evaluating candidates,
hiring and on boarding.
 Responsible for new hire employee orientation process for the corporate center delivering roles and responsibilities of service
management within the organizations contracts
 Careercounselorforeachrepresentative,providingguidance ingoalsettingandcareerdevelopmentaswellasapprovalof promotions
and preventive and corrective actions
 Responsible for guidance to each representative in reference to ratings,promotions,bonuses,compensation and future careerpaths in
addition to providing a biannual and annual performance review for each representative.
 Responsible for designing, developing and delivering of training materials,course curriculums,job aides and templates to support
service management training. Responsible for conducting and scheduling training via classroom, on-line and/or web-based
training.
Accenture
Service Management 10/06 – 02/2010
 Responsible for maintaining and reporting on client contract service level agreements within the following human resources
services delivery lines; HRIS benefits and payroll, staffing, recruiting ATS, training and employee relations for three HR
global contracts.
 Analyzed and created statistical project status reports daily, weekly and monthly on service level agreements. Utilizing
PeopleSoft, SAP, Taleo and Remedy ITSM.
Reports used to streamline staffing strategy and process in order to consistently meet service delivery requirements.
 Conduct monthly management meeting with client and Accenture executives to review service level agreements.
 Provided recommendations to leadership on workforce analysis and human resource processes.
 Analyzed requests and assignments related to organizational structure, salary levels, classification, examining procedures and
other human resources functions; developed and evaluated alternative methods for solving human resources issues, and
prepared reports of findings and recommendation.
 Responsible for creating training materials on new and current processes to the various teams on the contracts.
 Responsible for conducted and scheduling training via classroom, one on one at the workstation and/or remotely utilizing
computer based software.
 Partofrecruitment teamresponsible for screening,interviewing, assessingcandidates providing recommendations to the hiring
managers and employee orientation.
 Served as an escalation point for personnel and employee relations issues for employees staffed on contracts and provided
guidance and intervention to resolve employee issues.
 Point of contact for handling and tracking any contract operationalcomplaints,escalations,issuesand risks given by the clients and
or Accenture project teams.
 Creating all Root Cause Analysis making sure proper resolution is accomplished by providing action plans to address the issues.
Submitting and reviewing those RCAs within biweekly management meetings with the project/contract leads for the clients and
Accenture.