2016 Resume'

1. Virginia Diane Flavan, M.S., B.A.
4804 PearTree Lane,Godfrey,IL,62035, (314) 229-1492, cdiane001@aol.com
Personal Profile
I am seekingapositionthatwill enable me toprovide vision,direction,andleadershiputilizingmy
employeerelationsskillsandHumanResource knowledge.
 Extensive experience inHumanResource dutiessuchas;CompensationManager;Recruitment; Tracking;
Performance Evaluations; Training;Mentoring;Coaching; Negotiations; Terminations; PatientSatisfaction
Officer;OSHA Training,RecordsManagementandCompliance Officer; FamiliarwithTitle VII,ADA,ADEA,
and EEOC UniformGuidelines; andEmployeeManual Development,Implementation, andManagement.
 Accountingexperience in;Payroll computation,Evaluation,andTax Reporting; 941, Quarterly,and
Annual Tax Reports; RetirementPlanAdministrator; BudgetDevelopment,Maintenance andPreparation
of Reports; Insurance Contract Negotiations;InsuranceReimbursement; AR;AP;Marketingand
Advertising; InventoryControlandNegotiation;andMaintainaBalancedBankAccount andBudget.
 Effective interpersonal communicationskills bothinternallywithmyemployerandstaff,andexternally
withpatients,insurance companies,investmentscompanies,vendors, andgovernmententities. Strong
verbal andwrittencommunicationskills. Software experience inMicrosoft Office Suite, Excel, Quicken,
QuickBooks,Dentrix, Dexis,FPC, andEagle Soft.
 PatientCase DevelopmentandPresentation,Insurance BenefitEstimator,andCase Management.
Education
LindenwoodUniversity–St. Charles,MO-1999
Master of Science- HumanResource Management
Lindenwood University–St.Charles,MO-1995
Bachelorof Arts -Corporate CommunicationsandIndustrialRelations
Professional Experience
RobertT Wheatley,DDS,Office Manager-2015
 Manage a staff of 2 dentistsand11 teammembersin2 officescoveringMOand IL.
 Recruit,Train, Schedule,and Supervise all teammembers. PayrollandEmployeeBenefit
Administrator. Iamalso incharge of all payroll tax reports.
 PatientCare Coordinator, Case DevelopmentandPresentation.
 Monitorinventory, Negotiate PPO insurance contracts,Budgets,Marketing,CommunityRelations,
Website Manager,AccountsPayable andReceivable,andBanking.
 I successfullyincreasedCollectionsandPatientCase acceptance.

2. Frank T. Ishii, Jr.,DDS, BusinessManager-1983-2015
 Assembledandmaintainedanefficientandqualifiedteamof upto6 members throughanefficient
selectionprocess. The average lengthof employment foremployees duringmytenure isoverseven
years. I reducedpayroll liabilityfrom53% of collectionto26%.
 Train andmentorDental AssistantstudentsfromAlliedMedical TrainingInstitute.
 Negotiatedandimplementedthe lease,andthenthe move, fromaFlorissant,Missouri,office toa St.
Charles,Missouri office. Securingall constructionandequipmentpersonnel. Ialsonegotiatedall auto
purchases formy employerduringmytenure. Soldhispersonal residence,and wasincharge of all
negotiationsforthe constructionof hisnew home andlake. I was the instrumental leaderinthe sale of
hisdental practice andall contract negotiationsforsaidsale.
 IncreasedARby 54%. APand AR control,InventoryManagement,LaborManagement,andsupply
contract negotiationshave contributedtothe increase inprofit. Budgethasbeenontargetwiththe goals
setby my employer.
 Negotiatedprofitable contractswithseveral differentinsurancecompanies.
 Maintainedlong-term,loyal relationshipswithbothstaff andthe patientsinmycare throughexcellent
customerrelationsandservice.
 Directorof TreatmentCase DevelopmentandPresentation. Imaintaina98% case acceptance rate.
 Maintainall employeerecords. Negotiate employeebenefitsandcompensation. Itabulate anddistribute
payroll. Icalculate and reportemployertax obligationsforMonthly,QuarterlyandAnnual Reports.
 Maintainall OSHA relatedrecordsand keepthe office incompliance.
 Maintain,generate,andupdate all Office PolicyPractices.
 Accounting;Collectionof patientaccounts,Paymentstovendorsandemployees,Balance all bank
statements-bothprofessional andprivate,andall RecordkeepingandClerical functions.
Reliable Living-2014
 I recentlybeganarelationshipwiththiscompanyinthe capacityof Hospice Caregiver.
SmokyJenningsChevrolet,RecordsKeeper-2007-2015
 Thiswas a part-time position withresponsibilities thatincludedtoassist the TruckShopManager to locate
and purchase equipment,maintainrecords,andsalescalls.
Continuing Education
Practice Management
StraightTalk onPractice Transitions
NewPerspectivesonWellness-FutureFocus2011
What You ShouldKnowAboutStreetDrugs
Payroll Law

3. Human Resources
The Rulesand Regulationsof Workplace SafetyandOSHA Compliance
CustomizedCare forHealthyPatientsandaHealthyPractice
Core DisasterLife Support-National Certified
Practice Management
HIPPA/Collections/Staffing
Managing EmotionsUnderPressure
Wage andHour Law Compliance
WorkersCompensation
Unemployment
Referencesavailable