This document discusses communication skills and the communication process. It defines communication as the transmission of a message from a sender to a receiver in an understandable manner. It notes that communication is successful when both parties understand the same information. It also discusses verbal and non-verbal communication, barriers to communication, principles of effective communication, and tips for good communication skills.

2. COMMUNICATION
SKILLS
Presented To: Dr. Tayyab Husnain
19 August 2014

3. By:
Saadia
Aslam
Iqra
Almas
Mehwish
Shahid
Murtaza

4. WHAT IS COMMUNICATION PROCESS?
“TRANSMISSION OF A MESSAGE FROM A
SENDER TO A RECEIVER IN AN
UNDERSTANDABLE MANNER.”
• Communication is from Latin commūnicāre, meaning
"to share"

5. • Communication is only successful when both the sender and the receiver
understand the same information as a result of the communication.

8. WHO IS THE BEST COMMUNICATOR OF 2013
AROUND THE WORLD???
• DO YOU KNOW????

9. THE BEST COMMUNICATOR OF 2013
• THE ICON OF HUMAN ENDURANCE, COURAGE, GRACE AND SPIRIT.

11. 7%WORDS
• Words are only labels
38% PARA-LINGUISTIC
• The way in which something is said - the
accent, tone and voice modulation
55% BODY LANGUAGE
• What a speaker looks like while
delivering a message.

12. IN RELIGION: THE WAY ALLAH COMMUNICATES WITH
HUMAN BEINGS:
The Quran outlines three possible ways by which god communicates
With human beings:
• Inspiration,
• From behind a veil,
• And sending a messenger
(Quran 42:51).

13. REMEMBER THAT YOU ARE DEALING WITH
• (P)OSTURES & GESTURES
• (E)PRESSIONS OF EMOTION
• (O)RIENTATION
• (P)RESENTATION
• (L)OOKS
• (E)YE CONTACT
“PEOPLE”

14. Communication is a series of experiences of
Hearing
Smell
Seeing
Touch
Taste

15. COMPONENTS OF COMMUNICATION
Four key
components
feedback
Encoding
medium of
transmission
Decoding

16. COMMUNICATION PROCESS

17. LEVELS of COMMUNICATION
• Verbal
• Non-verbal

18. Verbal Communication
Form of communication in which message
is transmitted verbally.
Verbal Communication is further divided into:
1. Oral Communication
2. Written Communication

19. Non Verbal Communication
Sending or receiving of wordless messages.
gesture, body language, posture, tone of voice or facial expressions.
THREE ELEMENTS:
 APPEARANCE
 BODY LANGUAGE
 TONE OF VOICE

20. Communication
Three directions :
• Upward communications
• Downward communications
• Lateral communications

21. Principles of Effective Communication
1. Clarity.
2. Objective
3. Understanding
4. Completeness
5. Time management
6. Feedback

23. Do You Know?
People remember:
• 10% of what they read
• 20% of what they hear
• 30% of what they see
• 80% of what they speak

24. NON-HUMAN COMMUNICATION
• Animal communication: Any behavior of one animal that affects the current or future behavior
of another animal. The study of animal communication is called zoo semiotics.
• Plant communication: Communication is observed within the plant organism within plant
cells and between plant cells.
• Bacteria quorum sensing: Through quorum sensing, bacteria are able to sense the density of
cells, and regulate gene expression accordingly.

25. Barriers to Communication
Semantic barriers
Emotional or psychological barriers
Personal barriers

26. Semantic Barriers
Symbols with different meaning
Badly expressed message
Unclarified assumption

27. Emotional Or Psychological Barriers
Personal discomfort or emotionally disturbed
Inattention
Undue reliance on the written word
Failure to communicate

28. Personal Barriers
 Attitude of superior
 Fear of challenge of authority
 Lack of time
 Lack of awareness

29. Basic Reasons We Do Not Listen
• Listening is hard work
• Lack of time
• Speed differences (120 wpm v/s 360 wpm)
• Lack of training

30. Tips to Good Communication Skills
Maintain eye contact with the audience
Body awareness
Expressions
Manage time properly
Practice effective communication skills
At Last

31. Final Thoughts
• Communicating to be understood and being a good
listener are crucial.
• Another important aspect of communication is to think
about what you are saying before you say it.
• Today’s communications set the tone for tomorrow’s
relationships.

33. COMMUNICATION
• "If I Went Back To College Again, I'd Concentrate On Two Areas: Learning To Write And
To Speak Before An Audience. Nothing In Life Is More Important Than The Ability To
Communicate Effectively."
• -- GERALD R. FORD