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TYPES OF COMMUNICATION
What is communication ?

The word communication has originated from a
 Latin word “Communes” which means something
 common.
Communication is a process of exchanging
 information, ideas, thoughts, feeling and emotions
 through speech signals, writing or behavior. In
 communication process, a sender encodes a
 message and then using a medium and send it to
 appropriate feedback using a medium
Importance of communication

 Express thoughts, ideas and feelings
 Creating awareness
 To fulfill a goal
 Avoid isolated
 Highlight issues
 Progress, development
 Educating the masses etc.
Means of communication


        communication



    verbal       Non-verbal
Verbal Communication
  Verbal communication is refers
   to the form of communication in
   which message is transmitted
   verbally, communication is done
   by word, mouth and a piece of
   writing. Objective of every
   communication is to have people
   understood what we are trying
   to convey.
Parts of verbal communication



               Verbal


        Oral            written
Oral Communication

 In oral communication, Spoken words
  are used. It includes face-to-face
  conversations, speech, telephonic
  conversation, video, radio, television, v
  oice over internet. In oral
  communication, communication is
  influence by pitch, volume, speed and
  clarity of speaking
written Communication

 In written communication, written signs or
  symbols are used to communicate. A written
  message may be printed or hand written. In
  written communication message can be
  transmitted via email, letter, report, memo
  etc. Message, in written communication, is
  influenced by the vocabulary & grammar
  used, writing style, precision and clarity of
  the language used.
Non-verbal communication
Through signs &
 symbols.
Non-verbal can go
 without verbal
 communication.
Verbal can’t go
 without non-verbal
 communication.
Importance of Non-verbal
    communication
                       The way message is conveyed

               words

                     10%

                           Body language      1st Qtr
                                              2nd Qtr
                                      50%
                                              3rd Qtr
     Tone of voice
                40%
Types of Non-verbal
communication
• KINESICS (BODY LANGUAGE)
 HAPTICS (TOUCH LANGUAGE)
 PROXEMICS ,(SPACE LANGUAGE)
 ARTIFACTS ENVIRONMENTAL
 CHRONEMICS (TIME LANGUAGE)
 SILENCE
 SIGN
 PARALANGUAGEVOCALIC
Types of Non-verbal
communication
 KINESICS (BODY LANGUAGE)
     FACIAL EXPRESSION
     HEAD
     EYE GAZE
     GESTURES
     POSTURES
     SHAPE OF BODY
     PERSONAL APPEARANCE ADORNMENT
FACIAL EXPRESSION

 Face is the index of mind.
  Think how much
  information can be
  conveyed with a smile or a
  frown. By facial
  expressions we can show
  or we can understand
  happiness, sadness, anger
  and fear and much more
HEAD

 If someone move hisher head up & down
  it means heshe is agree with you or
  saying yes and it also means
  understanding and acknowledgement.
  Sideways movement of head means no or
  not understood. If a person bring his head
  down and looking his feet or earth it is the
  symbol of humility & modesty.
EYE GAZE

 Looking at another person
 can indicate a range of
 emotions like anger, grudge
 and danger, a dangerous
 look can tell you someone is
 unhappy and not
 comfortable with
GESTURES & POSTURES
SHAPE OF BODY
PERSONAL APPEARANCE ADORNMENT


Appearance can
 indicate our
 profession
It shows your
 nature, interest and
 your taste
It can also point out
 our religious and
 cultural values
Haptics (Touch language)
Proxemics (Space
language)
 To communicate while
  keeping a distance is called
  proxemics
 The amount of distance we
  need and the amount of space
  we perceive as belonging to
  us is influenced by a number
  of factors including social
  norms, situational
  factors, personality
  characteristics and level of
  familiarity
Signs
ARTIFACTS    ENVIRONMENTAL
FACTORS

 APPROPRIATENESS
 CLIMATE
 MICROENVIRONMENTS
 SCENT (OLFACTICS)
 COLOR
 LIGHTING
CHRONEMICS (TIME LANGUAGE)


A call at 2 a.m.
 indicates some kind of
 emergency
You reached in a
 party on time shows
 you are punctual
Silence
  Allowing silence in a conversation puts pressure
  on the other person.
  Silence can indicate hostility.
  Silence can indicate disagreement.
  Silence can indicate profoundness, such as horror.
  Silence can indicate respect.
  Silence can indicate contemplation.
  Silence can be intentional rudeness.
  Silence can be the creation of a listening space.
  Silence can be an indication of empathy.
Paralanguage/Vocalics

 Attributes of speaking which
 include the pitch, the tone, the
 volume, tempo, rhythm, articulation,
 resonance, nasality and even the
 accent of the speaker collectively
 known as paralanguage, we can
 understand mood and the situation
 by paralanguage expressions
TYPES OF COMMUNICATION

 Inter-personal
 communication




  Communication between two or more people called
  inter-personal communication
Intra-personal
communication




Intra-personal communication is a process in which people
communicate with themselves either consciously or
unconsciously
Extra-personal
communication




Communication between human beings and
nonhuman entities
Group communication
Mass communication

Communication
through
electronic
gadgets (mass
media) like
books,
journals, TV,
newspapers etc
Effective Communication

  GATHER YOUR THOUGHTS
  CHOOSE YOUR WORDS
  VOICE MODULATION
  BODY LANGUAGE
  LISTEN
  CONCENTRATE
  EYE CONTACT
  POSTURES
  SIMPLE OR FAMILIAR LANGUAGE
  QUESTIONING SKILLS
Types of communication
Types of communication

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Types of communication

  • 2. What is communication ? The word communication has originated from a Latin word “Communes” which means something common. Communication is a process of exchanging information, ideas, thoughts, feeling and emotions through speech signals, writing or behavior. In communication process, a sender encodes a message and then using a medium and send it to appropriate feedback using a medium
  • 3. Importance of communication  Express thoughts, ideas and feelings  Creating awareness  To fulfill a goal  Avoid isolated  Highlight issues  Progress, development  Educating the masses etc.
  • 4. Means of communication communication verbal Non-verbal
  • 5. Verbal Communication  Verbal communication is refers to the form of communication in which message is transmitted verbally, communication is done by word, mouth and a piece of writing. Objective of every communication is to have people understood what we are trying to convey.
  • 6. Parts of verbal communication Verbal Oral written
  • 7. Oral Communication  In oral communication, Spoken words are used. It includes face-to-face conversations, speech, telephonic conversation, video, radio, television, v oice over internet. In oral communication, communication is influence by pitch, volume, speed and clarity of speaking
  • 8. written Communication  In written communication, written signs or symbols are used to communicate. A written message may be printed or hand written. In written communication message can be transmitted via email, letter, report, memo etc. Message, in written communication, is influenced by the vocabulary & grammar used, writing style, precision and clarity of the language used.
  • 9. Non-verbal communication Through signs & symbols. Non-verbal can go without verbal communication. Verbal can’t go without non-verbal communication.
  • 10. Importance of Non-verbal communication The way message is conveyed words 10% Body language 1st Qtr 2nd Qtr 50% 3rd Qtr Tone of voice 40%
  • 11. Types of Non-verbal communication • KINESICS (BODY LANGUAGE)  HAPTICS (TOUCH LANGUAGE)  PROXEMICS ,(SPACE LANGUAGE)  ARTIFACTS ENVIRONMENTAL  CHRONEMICS (TIME LANGUAGE)  SILENCE  SIGN  PARALANGUAGEVOCALIC
  • 12. Types of Non-verbal communication  KINESICS (BODY LANGUAGE)  FACIAL EXPRESSION  HEAD  EYE GAZE  GESTURES  POSTURES  SHAPE OF BODY  PERSONAL APPEARANCE ADORNMENT
  • 13. FACIAL EXPRESSION  Face is the index of mind. Think how much information can be conveyed with a smile or a frown. By facial expressions we can show or we can understand happiness, sadness, anger and fear and much more
  • 14. HEAD  If someone move hisher head up & down it means heshe is agree with you or saying yes and it also means understanding and acknowledgement. Sideways movement of head means no or not understood. If a person bring his head down and looking his feet or earth it is the symbol of humility & modesty.
  • 15. EYE GAZE Looking at another person can indicate a range of emotions like anger, grudge and danger, a dangerous look can tell you someone is unhappy and not comfortable with
  • 18. PERSONAL APPEARANCE ADORNMENT Appearance can indicate our profession It shows your nature, interest and your taste It can also point out our religious and cultural values
  • 20. Proxemics (Space language)  To communicate while keeping a distance is called proxemics  The amount of distance we need and the amount of space we perceive as belonging to us is influenced by a number of factors including social norms, situational factors, personality characteristics and level of familiarity
  • 21. Signs
  • 22. ARTIFACTS ENVIRONMENTAL FACTORS  APPROPRIATENESS  CLIMATE  MICROENVIRONMENTS  SCENT (OLFACTICS)  COLOR  LIGHTING
  • 23. CHRONEMICS (TIME LANGUAGE) A call at 2 a.m. indicates some kind of emergency You reached in a party on time shows you are punctual
  • 24. Silence Allowing silence in a conversation puts pressure on the other person. Silence can indicate hostility. Silence can indicate disagreement. Silence can indicate profoundness, such as horror. Silence can indicate respect. Silence can indicate contemplation. Silence can be intentional rudeness. Silence can be the creation of a listening space. Silence can be an indication of empathy.
  • 25. Paralanguage/Vocalics Attributes of speaking which include the pitch, the tone, the volume, tempo, rhythm, articulation, resonance, nasality and even the accent of the speaker collectively known as paralanguage, we can understand mood and the situation by paralanguage expressions
  • 26. TYPES OF COMMUNICATION Inter-personal communication Communication between two or more people called inter-personal communication
  • 27. Intra-personal communication Intra-personal communication is a process in which people communicate with themselves either consciously or unconsciously
  • 31. Effective Communication GATHER YOUR THOUGHTS CHOOSE YOUR WORDS VOICE MODULATION BODY LANGUAGE LISTEN CONCENTRATE EYE CONTACT POSTURES SIMPLE OR FAMILIAR LANGUAGE QUESTIONING SKILLS