SlideShare a Scribd company logo
WORKSHOP
ON
EFFECTIVE COMMUNICATION
SKILLS
By Ravi Garg
Objectives
• Define and understand communication and the
communication process
• List and overcome the filters/barriers in a
communication process
• Practice active listening
• Tips to improve verbal and non verbal
communication
What is Communication?
COMMUNICATION IS THE ART OF TRANSMITTING
INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON
TO
ANOTHER.COMMUNICATION IS THE PROCESS OF MEANINGFUL
INTERACTION AMONG HUMAN BEINGS.

ITS ESSENCES :
PERSONAL PROCESS
OCCURS BETWEEN PEOPLE
INVOLVES CHANGE IN BEHAVIOUR
MEANS TO INFLUENCE OTHERS
EXPRESSION OF THOUGHTS AND

EMOTIONS THROUGH WORDS & ACTIONS.
TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
IT IS A SOCIAL AND EMOTIONAL PROCESS.
What are the most common ways
we communicate?

or d
en W
Spok

Written Word

es
mag
lI
isua
V

Bod
y

Lan

g ua
ge
Types of Communication
Downwards Communication :

Highly Directive, from Senior to subordinates, to
assign duties, give instructions, to inform to offer feed
back, approval to highlight problems etc.

Upwards Communications

It is non directive in nature from down below, to give
feedback, to inform about progress/problems, seeking
approvals.

:

Lateral or Horizontal
Communication

:

Among colleagues, peers at same level for information
level for information sharing for coordination, to save time.

In modern business environment communication extends beyond written or spoken
words to listened word.
Visual dimension added by T.V., computers has given to new meaning to
communication.
COMMUNICATION NETWORKS
Formal Network
Informal Network

:
:

Virtually vertical as per chain go command within the
hierarchy.
Free to move in any direction may skip formal chain of
command. Likely to satisfy social and emotional needs
and also can facilitate task accomplishment.
HIERARCHY LEVEL
Executive Director
Manager

Vice President
A.G.M.

Supervisor 1

Supervisor 2

Manager
Supervisor
Forman

Horizontal Comm.

Supervisor 3
The Communication Process
Medium

Barrier
SENDER
(encodes)

Barrier

Feedback/Response

RECEIVER
(decodes)
Barriers to communication
•
•
•
•
•
•
•

Noise
Inappropriate medium
Assumptions/Misconceptions
Emotions
Language differences
Poor listening skills
Distractions
Hearing Vs Listening
Hearing – Physical process,
natural, passive
Listening – Physical as well
as mental process, active,
learned process, a skill
Listening is hard.
You must choose to participate in the process of listening.
VALUE OF LISTENING
 Listening to others is an elegant art.
 Good listening reflects courtesy and good manners.
 Listening carefully to the instructions of superiors improve competence and

performance.
 The result of poor listening skill could be disastrous in business,

employment and social relations.
Good listening can eliminate a number of imaginary grievances of employees.
Good listening skill can improve social relations and conversation.
Listening is a positive activity rather than a passive or negative activity.
ESSENTIALS OF COMMUNICATION
Dos
Always think ahead about what you are going to say.
Use simple words and phrases that are understood by every body.
Increase your knowledge on all subjects you are required to speak.
Speak clearly and audibly.
Check twice with the listener whether you have been understood accurately or not
In case of an interruption, always do a little recap of what has been already said.
Always pay undivided attention to the speaker while listening.
While listening, always make notes of important points.
Always ask for clarification if you have failed to grasp other’s point of view.
Repeat what the speaker has said to check whether you have understood accurately.
ESSENTIALS OF COMMUNICATION
DON’Ts
Do not instantly react and mutter something in anger.
Do not use technical terms & terminologies not understood by majority of

people.
Do not speak too fast or too slow.
Do not speak in inaudible surroundings, as you won’t be heard.
Do not assume that every body understands you.
While listening do not glance here and there as it might distract the

speaker.
Do not interrupt the speaker.
Do not jump to the conclusion that you have understood every thing.
How to Improve Existing Level of
COMMUNICATION?
IMPROVE LANGUAGE.
IMPROVE PRONUNCIATIOON.
WORK ON VOICE MODULATION.
WORK ON BODY LANGUAGE.
READ MORE
LISTEN MORE
AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA

PRESENTATION ETC.

INTERACT WITH QUALITATIVE PEOPLE.
IMPROVE ON YOU TOPIC OF DISCUSSION,
PRACTICE MEDITATION & GOOD THOUGHTS.
THINK AND SPEAK.
DO NOT SPEAK TOO FAST.
USE SIMPLE VOCABULARY.
DO NOT SPEAK ONLY TO IMPRESS SOMEONE.
LOOK PRESENTABLE AND CONFIDENT.
Improving Body Language Tips
•
•
•
•
•
•

Keep appropriate distance
Touch only when appropriate
Take care of your appearance
Be aware - people may give false cues
Maintain eye contact
Smile genuinely
Success for YOU…
…in the new global and diverse
workplace requires
excellent communication skills!
Questions

More Related Content

What's hot

Communication
CommunicationCommunication
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
waelsaid75
 
Communication+Skills
Communication+SkillsCommunication+Skills
Communication+Skills
vanik6reddy
 
Basic communication skills
Basic communication skillsBasic communication skills
Basic communication skills
Imprint Training Center
 
Presentation on Communication Skills
Presentation on Communication SkillsPresentation on Communication Skills
Presentation on Communication Skills
Hina juyal
 
Interactive communication powerpoint
Interactive communication powerpointInteractive communication powerpoint
Interactive communication powerpoint
Phil House
 
Business communication
Business communicationBusiness communication
Business communication
Saurabh Sawhney
 
Corporate Etiquette
Corporate Etiquette Corporate Etiquette
Corporate Etiquette
antuvane
 
Communication skills PowerPoint presentation
Communication skills PowerPoint presentationCommunication skills PowerPoint presentation
Communication skills PowerPoint presentation
SULTANAJAMIL1
 
Professional Communication
Professional CommunicationProfessional Communication
Professional Communication
suemaden
 
English Communication effective skills ppt
English Communication effective skills pptEnglish Communication effective skills ppt
English Communication effective skills ppt
Shafqat Khan
 
Effective communication
Effective communicationEffective communication
Effective communication
Škola Futura
 
Non verbal communication
Non verbal communicationNon verbal communication
Non verbal communication
Nitishkumar153299
 
effective communication skills ppt
effective communication skills ppteffective communication skills ppt
effective communication skills ppt
effectivecommunication
 
Non verbal communication
Non verbal communicationNon verbal communication
Non verbal communication
Aarti Choudhary
 
Communication skills
Communication skillsCommunication skills
Communication skills
Jamshaid Iqbal
 
Barriers to communication
Barriers to communicationBarriers to communication
Barriers to communication
Namrata Jadhav
 
Effective Face To Face Communication
Effective Face To Face CommunicationEffective Face To Face Communication
Effective Face To Face Communication
Joe Delatte
 
Business communication
Business communicationBusiness communication
Business communication
bhoopathiraja
 
Introduction to Business Communication
Introduction to Business CommunicationIntroduction to Business Communication
Introduction to Business Communication
SIR SHAMS' ANGLOPHILE
 

What's hot (20)

Communication
CommunicationCommunication
Communication
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Communication+Skills
Communication+SkillsCommunication+Skills
Communication+Skills
 
Basic communication skills
Basic communication skillsBasic communication skills
Basic communication skills
 
Presentation on Communication Skills
Presentation on Communication SkillsPresentation on Communication Skills
Presentation on Communication Skills
 
Interactive communication powerpoint
Interactive communication powerpointInteractive communication powerpoint
Interactive communication powerpoint
 
Business communication
Business communicationBusiness communication
Business communication
 
Corporate Etiquette
Corporate Etiquette Corporate Etiquette
Corporate Etiquette
 
Communication skills PowerPoint presentation
Communication skills PowerPoint presentationCommunication skills PowerPoint presentation
Communication skills PowerPoint presentation
 
Professional Communication
Professional CommunicationProfessional Communication
Professional Communication
 
English Communication effective skills ppt
English Communication effective skills pptEnglish Communication effective skills ppt
English Communication effective skills ppt
 
Effective communication
Effective communicationEffective communication
Effective communication
 
Non verbal communication
Non verbal communicationNon verbal communication
Non verbal communication
 
effective communication skills ppt
effective communication skills ppteffective communication skills ppt
effective communication skills ppt
 
Non verbal communication
Non verbal communicationNon verbal communication
Non verbal communication
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Barriers to communication
Barriers to communicationBarriers to communication
Barriers to communication
 
Effective Face To Face Communication
Effective Face To Face CommunicationEffective Face To Face Communication
Effective Face To Face Communication
 
Business communication
Business communicationBusiness communication
Business communication
 
Introduction to Business Communication
Introduction to Business CommunicationIntroduction to Business Communication
Introduction to Business Communication
 

Similar to Communication basics ppt

Communication skills
Communication skillsCommunication skills
Communication skills
MANISHKUMAR09876
 
Communication skills
Communication skillsCommunication skills
Communication skills
Trickonics Wordpress
 
Welcome to bus. comm. 01
Welcome to bus. comm. 01Welcome to bus. comm. 01
Welcome to bus. comm. 01
Prime University
 
Communication skills
Communication skillsCommunication skills
Communication skills
Aashray For Everyone
 
Communication Skills.ppt
Communication Skills.pptCommunication Skills.ppt
Communication Skills.ppt
ManishKumar475693
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
manindsankhyan
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
Sahil Daw
 
COMMUNICATION-SKILLS-kgbyshivammishra.ppt
COMMUNICATION-SKILLS-kgbyshivammishra.pptCOMMUNICATION-SKILLS-kgbyshivammishra.ppt
COMMUNICATION-SKILLS-kgbyshivammishra.ppt
gakixoc612
 
1429091359.2823effective-communication-skills 5.ppt
1429091359.2823effective-communication-skills 5.ppt1429091359.2823effective-communication-skills 5.ppt
1429091359.2823effective-communication-skills 5.ppt
MengsongNguon
 
Download_2016-6-30_966.ppt
Download_2016-6-30_966.pptDownload_2016-6-30_966.ppt
Download_2016-6-30_966.ppt
NSTIAKKI
 
How to improve communication skills
How to improve communication skillsHow to improve communication skills
How to improve communication skills
Deviprasad Goenka Management College of Media Studies
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
Prabhat gangwar
 
Communication skills
Communication skillsCommunication skills
Communication skills
mahenbabu119
 
Communication skills
Communication skillsCommunication skills
Communication skills
Hem Raj
 
Communication skills
Communication skillsCommunication skills
Communication skills
Khawer hayat Cheema
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
Farah Nawaz
 
Communication skills
Communication skillsCommunication skills
Communication skills
Lucky Ratnam
 
Process of communication
Process of communicationProcess of communication
Process of communication
Aq Khan
 
Communication skills
Communication skillsCommunication skills
Communication skills
Asif Rasheed
 
Pardip(130210125007)
Pardip(130210125007)Pardip(130210125007)
Pardip(130210125007)
bhandaripardip13007
 

Similar to Communication basics ppt (20)

Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Welcome to bus. comm. 01
Welcome to bus. comm. 01Welcome to bus. comm. 01
Welcome to bus. comm. 01
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication Skills.ppt
Communication Skills.pptCommunication Skills.ppt
Communication Skills.ppt
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
COMMUNICATION-SKILLS-kgbyshivammishra.ppt
COMMUNICATION-SKILLS-kgbyshivammishra.pptCOMMUNICATION-SKILLS-kgbyshivammishra.ppt
COMMUNICATION-SKILLS-kgbyshivammishra.ppt
 
1429091359.2823effective-communication-skills 5.ppt
1429091359.2823effective-communication-skills 5.ppt1429091359.2823effective-communication-skills 5.ppt
1429091359.2823effective-communication-skills 5.ppt
 
Download_2016-6-30_966.ppt
Download_2016-6-30_966.pptDownload_2016-6-30_966.ppt
Download_2016-6-30_966.ppt
 
How to improve communication skills
How to improve communication skillsHow to improve communication skills
How to improve communication skills
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Process of communication
Process of communicationProcess of communication
Process of communication
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Pardip(130210125007)
Pardip(130210125007)Pardip(130210125007)
Pardip(130210125007)
 

Recently uploaded

คำศัพท์ คำพื้นฐานการอ่าน ภาษาอังกฤษ ระดับชั้น ม.1
คำศัพท์ คำพื้นฐานการอ่าน ภาษาอังกฤษ ระดับชั้น ม.1คำศัพท์ คำพื้นฐานการอ่าน ภาษาอังกฤษ ระดับชั้น ม.1
คำศัพท์ คำพื้นฐานการอ่าน ภาษาอังกฤษ ระดับชั้น ม.1
สมใจ จันสุกสี
 
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptxC1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
mulvey2
 
Wound healing PPT
Wound healing PPTWound healing PPT
Wound healing PPT
Jyoti Chand
 
ANATOMY AND BIOMECHANICS OF HIP JOINT.pdf
ANATOMY AND BIOMECHANICS OF HIP JOINT.pdfANATOMY AND BIOMECHANICS OF HIP JOINT.pdf
ANATOMY AND BIOMECHANICS OF HIP JOINT.pdf
Priyankaranawat4
 
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdfবাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
eBook.com.bd (প্রয়োজনীয় বাংলা বই)
 
PIMS Job Advertisement 2024.pdf Islamabad
PIMS Job Advertisement 2024.pdf IslamabadPIMS Job Advertisement 2024.pdf Islamabad
PIMS Job Advertisement 2024.pdf Islamabad
AyyanKhan40
 
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
GeorgeMilliken2
 
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
National Information Standards Organization (NISO)
 
Leveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit InnovationLeveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit Innovation
TechSoup
 
BBR 2024 Summer Sessions Interview Training
BBR  2024 Summer Sessions Interview TrainingBBR  2024 Summer Sessions Interview Training
BBR 2024 Summer Sessions Interview Training
Katrina Pritchard
 
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptxNEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
iammrhaywood
 
How to Manage Your Lost Opportunities in Odoo 17 CRM
How to Manage Your Lost Opportunities in Odoo 17 CRMHow to Manage Your Lost Opportunities in Odoo 17 CRM
How to Manage Your Lost Opportunities in Odoo 17 CRM
Celine George
 
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective UpskillingYour Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Excellence Foundation for South Sudan
 
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience
Wahiba Chair Training & Consulting
 
How to Setup Warehouse & Location in Odoo 17 Inventory
How to Setup Warehouse & Location in Odoo 17 InventoryHow to Setup Warehouse & Location in Odoo 17 Inventory
How to Setup Warehouse & Location in Odoo 17 Inventory
Celine George
 
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
Nguyen Thanh Tu Collection
 
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptxBeyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
EduSkills OECD
 
MARY JANE WILSON, A “BOA MÃE” .
MARY JANE WILSON, A “BOA MÃE”           .MARY JANE WILSON, A “BOA MÃE”           .
MARY JANE WILSON, A “BOA MÃE” .
Colégio Santa Teresinha
 
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptxChapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Mohd Adib Abd Muin, Senior Lecturer at Universiti Utara Malaysia
 
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptxPengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Fajar Baskoro
 

Recently uploaded (20)

คำศัพท์ คำพื้นฐานการอ่าน ภาษาอังกฤษ ระดับชั้น ม.1
คำศัพท์ คำพื้นฐานการอ่าน ภาษาอังกฤษ ระดับชั้น ม.1คำศัพท์ คำพื้นฐานการอ่าน ภาษาอังกฤษ ระดับชั้น ม.1
คำศัพท์ คำพื้นฐานการอ่าน ภาษาอังกฤษ ระดับชั้น ม.1
 
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptxC1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
 
Wound healing PPT
Wound healing PPTWound healing PPT
Wound healing PPT
 
ANATOMY AND BIOMECHANICS OF HIP JOINT.pdf
ANATOMY AND BIOMECHANICS OF HIP JOINT.pdfANATOMY AND BIOMECHANICS OF HIP JOINT.pdf
ANATOMY AND BIOMECHANICS OF HIP JOINT.pdf
 
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdfবাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
 
PIMS Job Advertisement 2024.pdf Islamabad
PIMS Job Advertisement 2024.pdf IslamabadPIMS Job Advertisement 2024.pdf Islamabad
PIMS Job Advertisement 2024.pdf Islamabad
 
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
 
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
 
Leveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit InnovationLeveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit Innovation
 
BBR 2024 Summer Sessions Interview Training
BBR  2024 Summer Sessions Interview TrainingBBR  2024 Summer Sessions Interview Training
BBR 2024 Summer Sessions Interview Training
 
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptxNEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
 
How to Manage Your Lost Opportunities in Odoo 17 CRM
How to Manage Your Lost Opportunities in Odoo 17 CRMHow to Manage Your Lost Opportunities in Odoo 17 CRM
How to Manage Your Lost Opportunities in Odoo 17 CRM
 
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective UpskillingYour Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective Upskilling
 
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience
 
How to Setup Warehouse & Location in Odoo 17 Inventory
How to Setup Warehouse & Location in Odoo 17 InventoryHow to Setup Warehouse & Location in Odoo 17 Inventory
How to Setup Warehouse & Location in Odoo 17 Inventory
 
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
 
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptxBeyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
 
MARY JANE WILSON, A “BOA MÃE” .
MARY JANE WILSON, A “BOA MÃE”           .MARY JANE WILSON, A “BOA MÃE”           .
MARY JANE WILSON, A “BOA MÃE” .
 
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptxChapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
 
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptxPengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
 

Communication basics ppt

  • 2. Objectives • Define and understand communication and the communication process • List and overcome the filters/barriers in a communication process • Practice active listening • Tips to improve verbal and non verbal communication
  • 3. What is Communication? COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON TO ANOTHER.COMMUNICATION IS THE PROCESS OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS. ITS ESSENCES : PERSONAL PROCESS OCCURS BETWEEN PEOPLE INVOLVES CHANGE IN BEHAVIOUR MEANS TO INFLUENCE OTHERS EXPRESSION OF THOUGHTS AND EMOTIONS THROUGH WORDS & ACTIONS. TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE. IT IS A SOCIAL AND EMOTIONAL PROCESS.
  • 4. What are the most common ways we communicate? or d en W Spok Written Word es mag lI isua V Bod y Lan g ua ge
  • 5. Types of Communication Downwards Communication : Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feed back, approval to highlight problems etc. Upwards Communications It is non directive in nature from down below, to give feedback, to inform about progress/problems, seeking approvals. : Lateral or Horizontal Communication : Among colleagues, peers at same level for information level for information sharing for coordination, to save time. In modern business environment communication extends beyond written or spoken words to listened word. Visual dimension added by T.V., computers has given to new meaning to communication. COMMUNICATION NETWORKS Formal Network Informal Network : : Virtually vertical as per chain go command within the hierarchy. Free to move in any direction may skip formal chain of command. Likely to satisfy social and emotional needs and also can facilitate task accomplishment.
  • 6. HIERARCHY LEVEL Executive Director Manager Vice President A.G.M. Supervisor 1 Supervisor 2 Manager Supervisor Forman Horizontal Comm. Supervisor 3
  • 8. Barriers to communication • • • • • • • Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Poor listening skills Distractions
  • 9. Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
  • 10. VALUE OF LISTENING  Listening to others is an elegant art.  Good listening reflects courtesy and good manners.  Listening carefully to the instructions of superiors improve competence and performance.  The result of poor listening skill could be disastrous in business, employment and social relations. Good listening can eliminate a number of imaginary grievances of employees. Good listening skill can improve social relations and conversation. Listening is a positive activity rather than a passive or negative activity.
  • 11. ESSENTIALS OF COMMUNICATION Dos Always think ahead about what you are going to say. Use simple words and phrases that are understood by every body. Increase your knowledge on all subjects you are required to speak. Speak clearly and audibly. Check twice with the listener whether you have been understood accurately or not In case of an interruption, always do a little recap of what has been already said. Always pay undivided attention to the speaker while listening. While listening, always make notes of important points. Always ask for clarification if you have failed to grasp other’s point of view. Repeat what the speaker has said to check whether you have understood accurately.
  • 12. ESSENTIALS OF COMMUNICATION DON’Ts Do not instantly react and mutter something in anger. Do not use technical terms & terminologies not understood by majority of people. Do not speak too fast or too slow. Do not speak in inaudible surroundings, as you won’t be heard. Do not assume that every body understands you. While listening do not glance here and there as it might distract the speaker. Do not interrupt the speaker. Do not jump to the conclusion that you have understood every thing.
  • 13. How to Improve Existing Level of COMMUNICATION? IMPROVE LANGUAGE. IMPROVE PRONUNCIATIOON. WORK ON VOICE MODULATION. WORK ON BODY LANGUAGE. READ MORE LISTEN MORE AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA PRESENTATION ETC. INTERACT WITH QUALITATIVE PEOPLE. IMPROVE ON YOU TOPIC OF DISCUSSION, PRACTICE MEDITATION & GOOD THOUGHTS. THINK AND SPEAK. DO NOT SPEAK TOO FAST. USE SIMPLE VOCABULARY. DO NOT SPEAK ONLY TO IMPRESS SOMEONE. LOOK PRESENTABLE AND CONFIDENT.
  • 14. Improving Body Language Tips • • • • • • Keep appropriate distance Touch only when appropriate Take care of your appearance Be aware - people may give false cues Maintain eye contact Smile genuinely
  • 15. Success for YOU… …in the new global and diverse workplace requires excellent communication skills!