Chetana Hazarimal Somani College of
Commerce and Economics.
FYBFM. Presented To: Prof.
Group No: 2. Shivaprasad Murugan
• Introduction to communication……..Anasuya
• What is effective communication?.............Swati
• Uses of effective Communication …. Swati
• 7 Cs of communication………………..Durgesh
• Barriers of effective communication ….. Vishal
• Activity …. Anasuya
• What is listening……..Siddesh
• Stages of listening……..Siddesh
• Relationship between speaking and Listening…………..Durgesh
• Importance of Effective Listening……Ruksar
• Techniques of Effective Listening …….Ruksar
• Path of good of communication ……..Anasuya
• Conclusion ……….. Anasuya
What is communication
The process of communication is
what allows us to interact with
other people; without it, we would
be unable to share knowledge or
experiences with anything outside
of ourselves. Common forms of
communication include speaking,
writing, gestures, touch and
• Wikipedia definition
Process of communication
• Communication is the process of sending and
receiving information among people…
• Meaning and Definition
• Uses of Effective Communication
• The 7C‟s of Effective Communication
• Facts about Effective communication
Meaning and definition
Effective Communication is a two way process – sending the right message
and to the right person.
It is important to know the psychology of the people you are interacting
with for communication to be effective.
For communication to be effective it is necessary to know the circumstances
of the counter entity.
Effective communication includes all the aspects of visual, auditory and
kinaesthetic language to appeal the listener.
“Effective communication is the communication which produces intended
or desired result”
Uses of effective communication
•Effective communication helps to understand a person or situation in a better
•It enables us to solve the differences, build trust and respect in the
•Sometimes our message is misunderstood or we misunderstand the received
message, effective communication helps us to resolve problems with both‟s
point of view.
•Effective communication helps us to connect well with kids, spouse, boss,
•It helps us in decision making.
The 7c‟s of effective communication
•The information conveyed in the message should be complete for the
communication to be effective.
•The sender must take into consideration the receiver‟s mind set and convey the
•Complete communication enhances the reputation of the organization.
•Complete information always gives additional information wherever required,
it leaves no question in the minds of the receiver.
•Complete information helps in better decision making as it serves all the
desired and crucial information.
•Complete information persuades the audience.
•Conciseness means communicating what you want to convey in
least possible words.
•Conciseness is a necessity for effective communication.
•Concise communication provides short and essential message in
•Concise message is more appealing and comprehensive to the
•Concise messages are non repetitive in nature.
•Effective communication must take audience into consideration
by knowing the viewpoints, back ground, mindset, educational
•Consideration implies „stepping into the shoes of others‟.
•Consideration ensures that the self respect of the audience is
maintained and their emotions are not harmed.
•Consider the needs and requirements of the audience to achieve
•Clarity implies emphasizing on a specific goal or objective at a
time, rather than trying to move away from track.
•Clarity helps to understand the message easily.
•Complete clarity of thoughts and ideas enhances the meaning of
•Clarity comes with the use of exact, appropriate and concrete
•Concrete communication implies being particular and clear
rather being fuzzy and general.
•Concrete communication shows good level of confidence.
•Concrete information helps to strengthen the reputation of the
•Concrete information cannot be misinterpreted.
•Courtesy means being polite, kind, judicious, enthusiastic and
•Courtesy is an important element of effective communication.
•Courtesy reflects the nature and character of the sender of the
•It is the same as give respect and then expect the same.
•Courtesy is not at all bias in nature.
•Correctness in the communication implies that the correct
information is conveyed through message.
•Correct communication boosts up the confidence level of the
•Correct information has greater impact on the audience.
•Free from grammatical errors and use of appropriate and correct
•Correct information includes the precision and accurateness of
facts and figures used in the message.
• Lack of Sensitivity to • Physical Distractions • Lack of Interest.
Receiver • Channel Barriers. • Lack of Knowledge.
• Lack of Basic • Long Communication Chain. • Lack of Communication Skills
Communication Skills • Emotional Distractions
• Insufficient Knowledge of • Information overload
the Subject • Conflicting Messages
• Emotional Interference
• Lacking confidence
• No Provision for Feedback
• Inadequate Feedback.
Over coming the barriers of
what has been said Words
Effective Body language
Communication skills (Smile, Eye contact,
What is listening ?
• Listening is the absorption of the meanings of
words and sentences by the brain. Listening
leads to the understanding of facts and ideas.
Various stages to listening
• Focusing on the message not the person
• Comprehending and interpreting
• Analyzing and Evaluating
What we are taught….
Writing Reading Speaking Listening
Importance of listening
“If we were supposed to talk more than listen, we would
have been given two mouths and one ear.”
Techniques of active listening
Pull together the
Restate what was said main points of a
in your own words speaker
Challenge speaker to
think further, clarifying
both your and their
Path for good communication
understanding Speak to be
A man is seldom better than his conversation
- German Proverb