Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Communication skills ppt


Published on

Communication skills ppt

  3. 3. The term Communication has been derived from the Latin wordcommunis that means common. Thus to communicate means tomake common or to make known. This act of making common andknown is carried out through exchange of thoughts, ideas or the like.The exchange of thoughts and ideas can be had by gestures, signs,signals, speech or writing. People are said to be in communicationwhen they discuss some matter, or when they talk on telephone, orwhen they exchange information through letters.It is the transfer of information from a sender to a receiver with theinformation being understood by the receiver.A proper understanding of information is one very important aspectof communication
  4. 4. PURPOSE OF COMMUNICATIONEstablish goals.Develop plans for achievement of goals.To effect change, internal functioning & influence actionsOrganize human and other resources in the most effectiveand efficient ways.Select, develop and appraise members of theorganization.Lead, direct, motivate and create a climate in whichpeople want to contribute.Control performance.
  6. 6. History of Written CommunicationHistorians generally agree that causality is central to historicalwriting. The fact that many school history students have difficultyhandling and expressing causal relations is therefore of concern. Thatis, whereas historians tend to favor impersonal, abstract structuresas providing suitable explanations for historical events and states ofaffairs, students often focus on human “wants and desires.”The author argues that linguistic analysis can offer powerful insightsinto how successful students use grammar and vocabulary to builddifferent types of causal explanations as they move throughsecondary schooling. In particular, the author shows how functionally oriented linguisticanalysis makes it possible to discriminate between “narrative” and“analytical” explanations, to distinguish between “enabling” and“determining” types of causality, and to reveal the value of assessingdegrees of causal impact.
  7. 7. Meaning Of Written CommunicationCommunication is a part and parcel of everyday life. Wecannot not communicate. It is one of the most essentialand integral part of our existence, and the absenceof communication can lead to many problems andmisunderstandings.In order to have an effective dialog, it is necessarythat effective communication skills be developed.Communication can be divided into verbal and non verbal.Verbal communication means any communication thatinvolves spoken words or sounds. Non verbalcommunication includes any communication that doesnot use oratory media for communication.
  8. 8. Written communication involves the use of written words to send amessage from one point to another. Written communication is important forany business entity to carry out the daily business activities.It helps in maintaining records of business transactions.Written communication like brochures and catalogs help companies toshowcase their products effectively.Print advertisements help to market products.Written documents can serve as evidence in a court of law if and whenrequired.Written words are believed more than spoken words. Its just humanpsychology to believe something that we see in writing than somethingsomeone saysPersonal written communication like letters, emails, post cards, greetingcards, etc., have their own charm and special meaning to the ones sendingand receiving them.
  9. 9. How to Improve Written Communication Skills:The importance of effective written communication skills cannot bestressed enough. Written communication plays a major role, especially inthe corporate world. Hence, it is doubly important to have good writtencommunication skills in the workplace. Business writing or any other formof written communication can be very simple for those who follow theguidelines that are given below.Audience: The audience is mainly what determines the content to bewritten. Once you have an idea about who is the intended audience, youcan judge for yourself what other necessary steps need to be taken toensure the completion of the communication cycle, which is, after all, theintention of any piece of communication.Information: The basics of communication should be covered in your pieceof written communication. This is basically almost the entire informationthat you wish to give the reader. However you present the data, thesepoints need to covered, only then is it an effective way of communication.
  10. 10. Tone: Deciding the tone of your communication depends onthe audience to a large extent Tones can vary from casual,semi formal to formal, depending on who yourecommunicating with and what you intend to communicate.Length: Knowing when to stop applies to writtencommunication skills as well. You cant just keep rambling onand on, when not required. The beauty of effective writtencommunication can be seen in its presentation. How well andhow concisely you manage to accommodate all theinformation that you need to give is what shows howproficient your written communication skills are. The key is tobe clear, concise and correct. But this does not necessarilymean that you cut short on something that requires to beexplained in detail.
  11. 11. Written Communication Advantages DisadvantagesProvide a tangible and Time consumingverifiable record Lack of feedbackRecord can be stored for an No guarantee howindefinite period of time reader will interpret itPermanent in nature Costly processAccurate and assigning of Lack of clarificationresponsibilities
  12. 12. History of Oral CommunicationSpeech was developed about200,000 years agoSymbols were developed about30,000 years agoWriting was developed about7,000 years agoEvolution of the braindifferentiated humans fromanimals, as among other thingsit allowed humans to master avery efficient form ofcommunication - speech.
  13. 13. Meaning Of Oral CommunicationDeveloping the oral communication skills, holds great importance ininteracting properly with people. The communication process which iscarried out by means of spoken words is referred to as oral communication. In todays world, development of different media has led to thecommunication process to take place by different means such as telephones,teleconferences and video conferences.Face-to-face meetings and speeches were the main forms of communicationin earlier times.Effective listening in the workplace is important just like speaking.
  14. 14. Skills Required for Oral PresentationFor a good oral presentation, the quality of text beingprepared and the way it is presented are equallyimportant. An organized text presentation allows theorator to proceed smoothly from point-to-point.Presenting relevant data through the presentation isfirst and foremost point to be kept in the mind. Thespeech/presentation should be interactive.It is necessary to develop oral communication skills tosurvive in todays world. Individual and businessrelations can be developed and maintained with thehelp of these skills.
  15. 15. Oral Communication Advantages Disadvantages• Time - saving device Lack of time• Interaction Lack of legal validity• Ample scope Misunderstanding• Economic in nature• Feedback Effectiveness Retained in record books
  16. 16. o Written communication is very common in business situations, so itis important for small business owners and managers to developeffective written communication skills.oOral communication describes any type of inter-action that makesuse of spoken words, and it is a vital, integral part of the modernbusiness world. For oral communication to be effective, it should beclear, relevant, tactful in phrasology and tone, concise, andinformative. A good oral presentation will include transitional phrasesto help listeners move through the material, and will not be overly longor technical.