The document discusses communication skills and processes. It defines communication as the transmission of a message from a sender to a receiver in an understandable manner. It notes that communication is successful when both parties understand the same information. It also discusses nonverbal communication, barriers to effective communication, and tips for improving communication skills such as maintaining eye contact and practicing.

2. COMMUNICATION
SKILLS
Presented To: Dr. Tayyab Husnain
19 August 2014

3. By:
Saadia
Aslam
Iqra
Almas
Mehwish
Shahid
Murtaza

4. WHAT IS COMMUNICATION PROCESS?
“TRANSMISSION OF A MESSAGE FROM A
SENDER TO A RECEIVER IN AN
UNDERSTANDABLE MANNER.”
• Communication is from Latin commūnicāre, meaning
"to share"

5. • Communication is only successful when both the sender and the receiver
understand the same information as a result of the communication.

8. WHO IS THE BEST COMMUNICATOR OF 2013
AROUND THE WORLD???
• DO YOU KNOW????

9. THE BEST COMMUNICATOR OF 2013
• THE ICON OF HUMAN ENDURANCE, COURAGE, GRACE AND SPIRIT.

11. 7% WORDS
• Words are only labels
38% PARA-LINGUISTIC
• The way in which something is said - the
accent, tone and voice modulation
55% BODY LANGUAGE
• What a speaker looks like while
delivering a message.

12. IN RELIGION: THE WAY ALLAH COMMUNICATES WITH
HUMAN BEINGS:
The Quran outlines three possible ways by which god communicates
With human beings:
• Inspiration,
• From behind a veil,
• And sending a messenger
(Quran 42:51).

13. • (P)OSTURES & GESTURES
• (E)PRESSIONS OF EMOTION
• (O)RIENTATION
• (P)RESENTATION
• (L)OOKS
• (E)YE CONTACT
REMEMBER THAT YOU ARE DEALING WITH
“PEOPLE”

14. Hearing
Seeing
Smell
Touch
Taste
Communication is a series of experiences of

15. COMPONENTS OF COMMUNICATION
Four key
components
feedback
Encoding
medium of
transmission
Decoding

16. COMMUNICATION PROCESS

17. LEVELS of COMMUNICATION
• Verbal
• Non-verbal

18. Verbal Communication
Form of communication in which message
is transmitted verbally.
Verbal Communication is further divided into:
1. Oral Communication
2. Written Communication

19. Non Verbal Communication
Sending or receiving of wordless messages.
gesture, body language, posture, tone of voice or facial expressions.
THREE ELEMENTS:
 APPEARANCE
 BODY LANGUAGE
 TONE OF VOICE

20. Communication
Three directions :
• Upward communications
• Downward communications
• Lateral communications

21. Principles of Effective Communication
1. Clarity.
2. Objective
3. Understanding
4. Completeness
5. Time management
6. Feedback

23. Do You Know?
People remember:
• 10% of what they read
• 20% of what they hear
• 30% of what they see
• 80% of what they speak

24. NON-HUMAN COMMUNICATION
• Animal communication: Any behavior of one animal that affects the current or future behavior
of another animal. The study of animal communication is called zoo semiotics.
• Plant communication: Communication is observed within the plant organism within plant
cells and between plant cells.
• Bacteria quorum sensing: Through quorum sensing, bacteria are able to sense the density of
cells, and regulate gene expression accordingly.

25. Barriers to Communication
Semantic barriers
Emotional or psychological barriers
Personal barriers

26. Semantic Barriers
Symbols with different meaning
Badly expressed message
Unclarified assumption

27. Emotional Or Psychological Barriers
Personal discomfort or emotionally disturbed
Inattention
Undue reliance on the written word
Failure to communicate

28. Personal Barriers
 Attitude of superior
 Fear of challenge of authority
 Lack of time
 Lack of awareness

29. Basic Reasons We Do Not Listen
• Listening is hard work
• Lack of time
• Speed differences (120 wpm v/s 360 wpm)
• Lack of training

30. Tips to Good Communication Skills
Maintain eye contact with the audience
Body awareness
Expressions
Manage time properly
Practice effective communication skills
At Last

31. Final Thoughts
• Communicating to be understood and being a good
listener are crucial.
• Another important aspect of communication is to think
about what you are saying before you say it.
• Today’s communications set the tone for tomorrow’s
relationships.

33. COMMUNICATION
• "If I Went Back To College Again, I'd Concentrate On Two Areas: Learning To Write And
To Speak Before An Audience. Nothing In Life Is More Important Than The Ability To
Communicate Effectively."
• -- GERALD R. FORD